To properly experience our website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE9 or greater).

The website utilizes responsive design to provide convenient experience that conforms to your devices screen size. In order to get the best possible experience our LG.COM website please follow below instructions.

If you’re using Internet Explorer 8 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE9 or greater).

If you’re using Internet Explorer 9 and higher, turn off your Internet Explorer browser’s “Compatibility View settings” by following steps below:

  • Right click at the top of your browser and make sure the “Menu Bar” option is selected
  • Select “Tools” from the menu bar and then select “Compatibility View settings”
  • In the pop-up menu uncheck all three boxes and click “Close”
  • Your browser window will automatically refresh and you’ll be ready to go
Skip to Contents Skip to Accessibility Help


Key Features

  • 26 cu. ft. Capacity
  • InstaView™ Door-in-Door®
  • SmartThinQ® Technology
  • SpacePlus® Ice System
Suggested Price


Suggested Price
Promotion Price*


Promotion Price*
JD Power 2018 Rated Highest in Customer Satisfaction

Rated Highest in
Customer Satisfaction

LG was ranked highest in customer satisfaction with side-by-side refrigerators in 2018, and highest in customer satisfaction with 2-door top-mount freezers, 5 years in a row.


Raid the Fridge Without Losing Your Cool

InstaView™ Door-in-Door® refrigerators have a sleek glass panel that allows you to see inside the easy access door without letting the cold air out. Simply knock twice on the glass to illuminate the contents within.

Think you’ll run out of ice? ThinQ Again.

Think you’ll run out of ice? Think Again.

From making extra ice for tonight’s dinner party to getting smartphone notifications when the door is left open, use the LG SmartThinQ® app to control key features and get important notifications from any-where. It even works with the Google Assistant and Amazon Alexa, so you can operate smart features with your voice.


Easy Access to Family Favorites

For those fly-by visits to the refrigerator, the Door-In-Door® feature allows you to get in and get out providing easy access to beverages and snacks. Only LG Door-In-Door® models include bonus door bins for added organization and storage.

Extend Food Freshness

Extend Food Freshness While Conserving Energy

Door-in-Door® with ColdSaver™ Panel acts like a barrier keeping cold air in where it matters most - in the inside - giving you peace of mind that food will stay fresh longer. It reduces cold air loss helping keep food fresher longer while conserving on precious energy.


Most shelf space.*

Ice makers are great, but not if it means you can't fit all of your food in the fridge. The Slim SpacePlus® Ice System provides more shelf space and allows even more space for door bins.

*Standard width french door refrigerator, excludes other LG manufactured products



Get more space for groceries in a great feature-packed refrigerator. Nothing beats the convenience of having more food when you need it, and with a generous 26 cu. ft. of space, you'll have room and room to grow.


What People Are Saying

Rated 5 out of 5 by from Very happy with this purchase. So far everything works perfectly!
Date published: 2018-11-10
Rated 3 out of 5 by from Cannot Connect to WIFI I"ve looked everywhere and the InstaView Door WIFI feature is different than my Side by side because I don't have a swipe or a settings option directly on the refrigerator. I've entered in every passcode advised through searching and still no connection. Would like to see correct or more understandable instructions please.
Date published: 2018-10-26
Rated 5 out of 5 by from Lots of space I bought this refrigerator three weeks ago and I’m so happy!! Great space and wonderful features
Date published: 2018-10-22
Rated 5 out of 5 by from We receive a lot of compliments! The fridge is very sleek, our guests are always excited about knocking on it for it to light up. So far it has been a great purchase.
Date published: 2018-10-05
Rated 5 out of 5 by from So Far So Good This refrigerator was installed last weekend and I love it! The review about it being difficult to connect to the internet was spot on. I spent over 2 hours trying to get a connection and finally the stars aligned, the directions started making sense and the connection was made! This could be much easier and the directions need to be specific for each model. Some of the generic language didn't make sense with what I was seeing. I also wish one of the middle shelves was retractable as is standard on a higher end product. Tall items are a challenge in the standard part of the refrigerator unit.
Date published: 2018-09-21
Rated 4 out of 5 by from Okay Bought this 3 weeks ago only problem hooking up the wi fi and connecting it to the app still cant do it other than that the fridge works wonderful wish I could figure out how to set it up on my phone spent a hour and a half trying and gave up.
Date published: 2018-09-09
Rated 5 out of 5 by from great refrigerator, fast ice maker I got the refrigerator and it works great. I am replacing a 15-year-old refrigerator with this one being quieter. My sister told me that I have the unit set too cold. I am going to get the dishwasher next.
Date published: 2018-09-06
Rated 5 out of 5 by from Knock Knock, Who's there? Love this design. we store our refreshments in the front section. Can easily see what's available without opening the door.
Date published: 2018-09-05
  • y_2018, m_11, d_13, h_14
  • bvseo_bulk, prod_bvrr, vn_bulk_2.0.8
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_30
  • loc_en_US, sid_MD05809650, prod, sort_[SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_lg
  • bvseo_sdk, java_sdk, bvseo-
  • CLOUD, getReviews, 3ms


Ask your questions. Share your answers.
Please first review the detailed product information and help guides in the Product Support section for this product prior to posting a question.

Just received yesterday, it is making ice, yet we cannot get it to dispense ice. Any help would be appreciated. . . thank you in advance!

Asked by: New Owner Nov 16 2017
Please see the following article from our help library regarding this issue:'t-dispense If this doesn't resolve the issue, our support team may be reached via Twitter @LGUSSupport or
Answered by: Shena
Date published: 2017-11-26

Extra drawer for purchase?  Need a cheese drawer! 

Asked by: Jassie
Parts and accessories may be purchased through our authorized parts distributor If you are in need of any further assistance, please check out our support page via Twitter @LGUSSupport. ^ST
Answered by: Shena
Date published: 2017-10-26

Does the 26 cubic ft LG side by side refrigerator with the instaview and door-in-door features come in black stainless steel and/or a smudge-proof silver stainless steel?

Asked by: Barleyhops
Unfortunately, this model is currently only available in stainless steel. We do have a 22 cu. ft. Instaview refrigerator available in black stainless. This may be viewed here:
Answered by: Shena
Date published: 2017-10-11

From looking at the manual, there doesn't seem to be a way to turn the light on above the water dispenser??? Why is this missing? The french door model of this same fridge let you have this light on on all the time.

Asked by: Jackie289
We regret your dissatisfaction with the design of this refrigerator. According to our records, this model was not designed with a feature for activating a light all the time.
Answered by: NeilE
Date published: 2017-07-19

Where do you store fresh Meat and cold cuts in lsxs26396S?

Asked by: RNuno67
The freezer drawers in the ENERGY STAR® Qualified LG 26 cu.ft. InstaView™ Door-in-Door® Side-By-Side Refrigerator, Model # LSXS26396S can be used to store wrapped meat, fish, chicken or other items for long-term storage. For cold cuts, you should use an airtight container. Cold cuts lose their freshness quickly once sliced and so you should keep them for about three to five days and packaged meats also tend to last as long after they have been opened so storing them in resealable plastic bags or airtight plastic containers and keeping them in the refrigerator’s meat drawer or toward the back, where it’s usually coldest is the best place...^IFV
Answered by: LGJoel
Date published: 2017-06-02

When do you expect this refrigerator to be available in local stores

Asked by: Carolyn2
Hi Carolyn2. Your interest in the ENERGY STAR® Qualified LG 26 cu.ft. InstaView™ Door-in-Door® Side-By-Side Refrigerator is greatly appreciated. Regrettably, we currently do not have access to information for which retailer will be carrying this refrigerator nor when it will be available. When the information becomes available, the refrigerator's product information page will be updated with a "Where to Buy" link that will list retailers in your area who will be carrying it...^IFV
Answered by: LGJoel
Date published: 2017-05-29

Is there a way to have the light on for the glass all the time? Espeically at night, it would be nice to have the option to see the light ON without having to knock if you wanted to. Is there a way or option to keep the light on?

Asked by: Jackie289
I apologize, but no; this refrigerator is not designed to allow the lighting to remain active. Doing so would likely cause some internal overheating to the fresh food compartment.
Answered by: NeilE
Date published: 2017-05-04

what is the price

Asked by: Laymond
We thank you for your interest in the ENERGY STAR® Qualified LG 26 cu.ft. InstaView™ Door-in-Door® Side-By-Side Refrigerator, Model # LSXS26396S. Regrettably, the pricing for this refrigerator has not been announced yet. The only price that will reflect on the product information page on our site for this refrigerator will be the MSRP (Manufacturer's Suggested Retail Price) and there will also be a "Where to Buy" link that will allow you to input your zip code to find online sites and retailers who will be carrying this refrigerator. Each listed online site and retailer will have links to their sites where you can look to find their pricing for it which is not necessarily going to be the same as the MSRP and may vary from one retailer to the next...^IFV
Answered by: LGJoel
Date published: 2017-04-26
  • y_2018, m_11, d_13, h_14CST
  • bvseo_bulk, prod_bvqa, vn_bulk_2.0.8
  • cp_1, bvpage1
  • co_hasquestionsanswers, tq_13
  • loc_en_US, sid_MD05809650, prod, sort_[SortEntry(order=LAST_APPROVED_ANSWER_SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_lg
  • bvseo_sdk, java_sdk, bvseo-
  • CLOUD, getContent, 3ms