Track My Order - Support & Help | LG ZA

Track my order

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Q.
Can you help me find a product?
A.
  • You can browse our product offerings on LG Electronics SA using two easy methods:

    • Search for products by entering a few words in the search bar found near the top of any page on the website. Enter the type of product e.g. microwave, fridge. View the search results and select the product you are looking for.
    • You can also use the category menu to find specific products across different categories, like TVs, Audio/Video, Home Appliances and more.

    With both methods, you can refine your search results by using the various filters.

Q.
Can you give me more information on a product?
A.
  • You can find details for each product on the product page. This can be found in the Specs and Key Features sections of the page. This will include features as well as specifications which will provide you with dimensions and various other information pertaining to the product.

Q.
How to register on lg.com/za
A.
  • Registering on lg.com/za is easy. To get started you’ll need an email address and a mobile contact number.

    Your password must be a combination of more than 8 characters with at least 3 of these components: upper-case and lower-case letters, numbers, and special characters.

Q.
Changing or resetting your password
A.
  • To change your password, go to My Account and click on Personal Details, then edit my profile button and complete the fields.

    If you forgot your password, you can click on Forgot Password? on the Login page.

    Enter your account email address and we’ll send instructions to that email address on how to create a new password.

Q.
When will the item I want be in stock?
A.
  • All out-of-stock products will be restocked as soon as more stock becomes available. You can add an out-of-stock product to your wish list to be notified when it is back in stock by clicking Add to Wishlist on the product page of the specific product.

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Pay over 3 paydays – interest free
How it works
Payflex lets you get what you need now, but pay for it over 3 interest-free instalments. You pay 1/3 upfront, then split the rest over the next 2 paydays.
  • Step 1
    Shop Online and fill your cart
  • Step 2
    Choose Payflex at checkout
  • Step 3
    Get approved and pay 1/3 today with your debit or credit card
  • Step 4
    Pay the remainder over the next 2 paydays. No interest. No fees.
  • You must be over 18 years old

  • You must have a valid South African ID

  • You must have a debit or credit card issued by Mastercard, Visa or Amex

Still want more information? Click here
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Digital credit when you have to have it
How it works
Mobicred is a digital credit facility that allows you to purchase your goods now and settle the outstanding balance via convenient and easy monthly installments.
  • Step 1
    Shop online and add to cart
  • Step 2
    Choose Mobicred to pay and sign in with your Mobicred details
  • Step 3
    Enter the OTP sent to your phone to confirm the purchase
  • Step 4
    Your order will be processed, and you can simply make your Mobicred repayments when due.
You will need to apply and be approved for a Mobicred account before you can checkout.
Apply Now
  • Must be 18 years or older

  • Must have a valid South African ID

  • Must have a valid email address and cell number

  • Must have a valid bank account in your name