TERMS AND CONDITIONS OF SALES CONTRACT

COOLING-OFF PERIOD

This Agreement is subject to a cooling-off period of ten (10) days. Unless a written consent is provided by the Customer to LGE requesting to waive the cooling-off period for immediate purchase and installation of the Appliance.

INSTALLATION CONDITIONS

LGE shall only install the Appliance upon:

a) Confirmation of receipt of payment;
b) LGE having determined the suitability of the proposed location for installation of the Appliance;
c) LGE Authorized Technicians have inspected and verified that in situation where such Locations requires booster pump is required prior to installation of Appliance due to water pressure related issues. LG Booster Pump is advisable to be installed subject to additional charges being imposed with the consent of Customer.
d) LGE having confirmed the availability of the Customer to install the Appliance.
e) No payments or partial payments will be refunded to Customer for any fees/payment paid after installation of the Appliance.
f) LGE Authorized Technicians or LGE authorized service providers may impose additional charges for installation on selected Appliance.
g) Relocation of Appliance shall be provided by LGE at its sole discretion as per following:-

i) For customer who are within CareShip Period or Rental Periods, LGE shall provide a one (1) time free relocation (strictly within our Location) per year.
ii) For Customers without CareShip Period or Rental Period, Customer shall pay Relocation Charges as advised by LGE being relocation of Appliance charges. Fee is subject to change from time to time as advised b LGE.
iii) In any event, Customers who dismantle and brought the Appliance to new location without informing LGE, shall bear the installation of relocation fee which includes both transportation and labor costs. Fee is subject to change from time to time as advised b LGE.
iv) LGE shall impose further charges relating to replacement of parts during relocation (if applicable).

WARRANTY AND DISCLAIMER

a) LGE warrants that the Appliance is free from material and workmanship defects under ordinary use of the Appliance conditional upon the Appliance receiving regular and routine servicing from the date of installation.
b) EXCEPT AS EXPRESSLY SET FORTH HEREIN (AND EXCEPT AS MAY BE REQUIRED BY LAW), LGE EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESSED OR IMPLIED, IN CONNECTION WITH THE MARKS AND THIS CONTRACT, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALL MATERIALS PROVIDED HEREUNDER ARE PROVIDED AS IS AND WITH ALL FAULTS.

c) LGE cannot and shall not be held liable for any sickness or illness due to the consumption of drinking water from the Appliance as LGE does not have any control over the usage of the Appliance.

d) LGE and LGE Authorised Technicians shall not be liable for any alleged defect or malfunction of the Appliance during the CareShip Period due to the Customer’s failure to notify on the alleged defects or malfunction.

e) In event of defects due to defects in performance or defects of the Appliance subject to maintenance service, exchange or return is possible subject to LGE discretion and regulations.

f) LGE will not in any way be responsible for any loss and/or damages towards the Appliances or incident led by the Appliances without any written confirmation by LGE authorized person in charge after the cooling-off period.

MAINTENANCE SERVICES CONDITIONS:

a) LGE shall reasonably endeavor to assure that any and all maintenance and servicing of the Appliance is performed by a professional and reasonably skilled technician with a reasonable standard of care and diligence.

b) The liability of LGE shall be limited to providing services and replacing parts as covered by this Contract and LGE shall not be liable for any damage, injuries, death, or any consequential damage of whatsoever nature to any person or property, by use or operation of the Appliance. LGE shall not be responsible for any damage caused to the Appliance due to riot, theft, accident, breakage, improper or negligent use, tampering, leakage from pipes, voltage fluctuations etc.

c) LGE shall perform maintenance services, such as filter replacement and scheduled inspection as stated herein, at a fixed number of times for the Appliance used by the Customer during the term of the Contract. However, if the Customer delays appointment for maintenance due to the circumstances of the Customer, or if the Customer delays the Monthly Rental Fee for more than four (4) months from its scheduled period, the maintenance service will be discontinued until the cause is resolved.

d) LGE shall not be liable for problems caused by discontinuance or delay of maintenance service by the Customer.

e) Ordinary wear and tear of the product is to be expected.

SERVICES TO BE PROVIDED BY LGE

a) During this CareShip Period stated under Sales Order Form under “CareShip Conditions”, LGE Authorized Technicians will provide maintenance for the Appliance. Such services shall commence from the day the Appliance is installed at the Location to carry out maintenance works on the Appliance.

b) Where applicable, LGE Authorised Technicians shall conduct maintenance works such as sterilization and cleaning of the entire internal water path (e.g. hose (pipe), connector, faucet, etc.) cleaning the internal part of the Appliance with a sterilization kit as well.

c) In any event Appliance(s) were damaged due to natural disaster, Customer will be informed if standard service cannot be performed due to any reasons provided and if additional cost is required, such information shall be given to Customer prior to the said service of the Appliance(s).

LGE NON-RETURN POLICY

Under the following conditions Appliance are non-returnable:-

i) The Appliance was purchased for someone else who simply does not want it;

ii) The Appliance has no defects. Customer changed his/her mind because of wrong selection, color, size, model or specification, Appliance not meeting expectation, and/or Customer simply don’t want it anymore.

iii) The Appliance shall be non-returnable once installation is completed in the interest of hygiene purpose.

iv) The advance payments collected prior to the Credit approval and installations shall be serve for end tenure rental fees which equivalent to the last six (6) months or twelve (12) months of rental period of the total tenure of sixty (60) months or eighty four (84) months (whichever applicable). It shall not be used as any form of reimbursement of outstanding before the end tenure of rental period.

v) The advance payments are non-refundable once installation completed and non-refundable when early termination exist before the completion of full tenure of both Minimum Rental Period and Rental Period.

REFUND

a) Prepayment made by the Customer in respect of Appliance price, rental processing fee and Monthly Rental Fee is refundable PROVIDED that the order is cancelled by Customer in writing before the installation of the Appliance, i.e. within the Cooling-Off period.

b) Upon receipt of such written notification by the Customer, LGE will process for refund within sixty (60) days from receipt of notice of cancellation by the Customer.

CANCELLATION OF THIS CONTRACT

LGE shall cancel this Contract if in the event, the Appliance is found not suitable to be installed at the Location specified due to water pressure and ground water issues (for water purifier only). In such instances, the monies paid by the Customer shall be refund in full by LGE as per clause 7 (b) above if Customer opt for no booster being installed as recommended.

TERMINATION

a) LGE reserves the right to terminate this Contract at any time during the Term and retrieve the Appliance under the following circumstances:-

i. Poor environmental circumstances (e.g. extreme pollution resulting in very poor air or water quality, as determined by LGE’s Service Team), resulting in difficulty in managing and maintaining the Appliance, abnormal usage of the Appliance, transfer and/or sublease of Appliance, unauthorized modification of the Appliance;

ii. The monthly payment has been overdue for four (4) months or more;

iii. Breach of any terms of this Contract.

No services and/or maintenance services will be provided by LGE Authorized Technicians once any of the above situations occurs.

b) Customers who terminate this Contract but prior to expiration of the Term are not allowed to enter into another Contract on rental terms with LGE for a period of four (4) months after such termination.

PERSONAL DATA / PERSONAL INFORMATION

a) LGE shall comply with all laws and regulations related to the Personal Data Protection Act 2010 (“PDPA”). Upon signing of this Contract, the Customer acknowledges that the Customer has read and understood LGE Privacy Policy provided under the Privacy Notice and agrees to the processing of the Customer’s personal data as set out in the Privacy Notice which can be viewed at https://www.lg.com/my/privacy.

b) LGE's privacy notice is enacted separately and it is protecting the personal information of the Customer how this information will be shared within LGE related companies, affiliates, contractors, vendors or service providers for the purposes of operation and maintenance of the Appliances, for cross-promotional purposes and to otherwise provide customer support and services to you and our respective employees. LGE shall inform Customer of the purpose and method of collecting and using its personal information through the personal information processing policy and the measures taken by the LGE to protect Customer’s personal information. This personal information processing policy may be changed according to the amendment of related laws or the LGE's policy, which is updated on LGE's website without any prior notice to the Customer.

c) The Customer must inform LGE in writing of any changes or amendments to the Customer’s personal details as soon as possible.

d) LGE will not be held responsible for any issue that arises from the Customer’s failure to comply with Clause 10(c) herein. This shall also include Customer’s obligation to inform LGE in writing in the event of any changes or amendment to his/her credit/debit card details, personal details (address, telephone, etc.) and LGE shall not be responsible for any issues arising from Customer's failure to do so.

LGE’S RIGHTS

The Customer hereby acknowledges and agrees that LGE shall in its absolute discretion be at liberty to sell, transfer, dispose of, assign and/or novate this Contract and/or the Appliance to or in favour of any other party(ies) provided always that such dealings shall not affect this Contract herein save and except where the change of owner in respect of this Contract and/or the Appliance, the other party(ies) shall take over all obligations of LGE hereunder.

MISCELLANEOUS

a) This Contract shall be governed by the Laws of Malaysia.

b) Time wherever mentioned shall be deemed to be the essence of this Contract.

c) The Appliance provided to the Customer under the rental scheme shall remain the property of LGE. Upon the expiry of the Rental Period, LGE shall discontinue the free maintenance services and Customer shall continue to use the Appliance without rental payment to LGE. Customer shall have the option in signing new service package Contract with LGE to continue with filter changing and maintenance services, subject to charges being imposed.

d) All other related terms and conditions as outlined in the product user manual and at www.lge.com/my shall apply.

e) No liability shall attach to LGE either in contract or in tort for loss, injury or damage sustained by reason of any defect in the goods whether such defect be intent or apparent on examination and LGE shall not be liable to indemnify the Customer in respect of any claims made against the Customer by a third party for any such loss, injury or damage.

f) This Contract may be signed using electronic signatures. Authorized signatory must be the Director of the company and/or authorised representative supported by a written letter from the Director. The Customer’s electronic signature on any of the electronic documents, including this Contract, will bind the Customer to that document the same way as if it had been signed on a paper copy of the document with an ink pen. The Customer shall not contest the validity or enforceability of any electronic document received or electronically signed because the document and signature are in electronic form. The Customer hereby agrees to immediately notify LGE if the Customer receives any electronic document or information that appears to be in error or not intended for Customer.

g) This agreement shall supersede any and all prior written and oral agreements made prior to this Agreement. In executing this Agreement, the Customer is not relying upon any promise, representation, term or statement not embodied within this Agreement. LGE's representatives shall have no right to enter into any settlement or special agreement with the Customer other than as stated in this Agreement. LGE does not practice force sales to its Authorised Agent and it is not a requirement to be LGE Authorised Direct Selling Agent.

h) LGE do not collaborate with any NGO, corporate companies and/or any third parties to provide donations, payment for on behalf and/or partial fees support to End Consumer/Customer. Customer shall bear the full responsibility of the purchased Appliance despite it being Outright or Rental units.

i) Terms and prices mentioned herein may not be applicable and/or vary for Appliances under promotional that is conducted from time to time. Such terms will be provided during the said promotional period.

j) LGE reserves the right to change any terms herein from time to time without prior notice.

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