my screen is broken were can I buy one at

Asked by: carl north
Parts and accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders and pricing information, is 800-824-9491. You can also use their website, at http://www.mcmelectronics.com/content/en-US/forms/lg_parts. For internal components, such as TV screens, it is highly recommended to enlist the assistance of a qualified service technician for purchase and installation. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.
Answered by: NeilE
Date published: 2016-05-12

There is a white line right in the middle of the tv. Why and how do I get rid of it?

Asked by: loura
We regret the inconvenience you have experienced with this television. A line on the screen could be related to a bad control board or a faulty or damaged screen. The TV will likely require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.
Answered by: NeilE
Date published: 2016-03-22

We just got this tv- is there a way to watch a " sample version " of 3D movie or just samples to show people the best of the 3D mode?

Asked by: Sweeties
We appreciate your interest in this television and its features. The best of the 3D mode will only be available when the 3D options of the TV and operating in conjunction with a video that is formatted for 3D, on a 3D device, such as a 3D video, played on a 3D BluRay player, while the 3D function is active. We do not have sample videos available for use.
Answered by: NeilE
Date published: 2017-02-26

When will a 55 inch 4k oled tv be available?

The 65 inch and 77 inch 4k oled tvs are too large for my space, but I would love to purchase a 55 inch 4k oled tv if one were to be available from LG. Will it be released in the near future?
Asked by: Jerrytv5
I do not think there would be a 55 inch tv, specially because at that size 4k does not really work very well. you'll want a 65 inch tv at least,, sorry
Answered by: Jakee3
Date published: 2017-01-27

How Do I get this Awsome Technology!!

So the saying goes if you do not ask you will not receive...How do I get this 65' OLED TV at no cost? Is there a way I can get on a consumer product testing list to get this TV? I could use it and give consumer feedback! There is no way I can afford this TV but would love to have it!! Thanks :)
Asked by: TravisWD73
TravisWD73, thank you for that glowing endorsement on the LG 65" Class (64.5" Diagonal) UHD 4K Smart 3D Curved OLED TV w/ webOS™, Model # 65EC9700. When you visit the LG site and scroll to the bottom of the page, you will find various links and one of them is the "Contact Us" link. You might want to try there first, regrettably, we do not have information for promotional giveaways or how that can be done, but you could also visit [http://www.lg.com/us/promotions/home-entertainment-deals.jsp] to see if there are any promotions that make the TV more affordable...^IFV
Answered by: LGJoel
Date published: 2017-01-27

What is the official refresh rate?

I have seen reports of it being 120Hz and others being 240Hz.
Asked by: dlowe
There is technically no refresh rate because each pixel is independently illuminated. Refresh rates refer to other LED products where there is a "backlit" screen. Just like old time TV's where each line is produced Inerlaced being every other line, The p for progressive scan, every line at the same time. The refresh rate is a "frequency" of how many times the line is completed. With each individual pixel being illuminated, this TV has an infinite refresh rate. I understand that IMAX is producing new 44 frames per second which is a lot faster than current. I wonder if this TV would be able to produce that. I think it may be limited only to software and not the hardware.
Answered by: Envious
Date published: 2016-02-29

HDR

Where do we voice our complaint about the lack of HDR support? This model is very expensive and very similar to the new model yet there is no HDR support. As a customer that just dropped a lot of money on this television, I am pretty upset.
Asked by: mschoobs
We regret your dissatisfaction with the features of this television. We provide the service platform from which various applications can launch. We do not produce any of the actual applications. As such, if the HDR application has not been developed for compatibility with this TV model, this is not caused by the TV manufacturer. It is possible to issue such a request to the application producers.
Answered by: NeilE
Date published: 2017-01-27

WHY NO FLAT TV

Why no flat OLED TV? This thin television set is perfect for wall mounting but not if it is curved.
Asked by: ryanm1
Hi. Because the curved TVs is newer than flat TVs, LG tries to put the latest technologies on curved rather than flats. Curved OLED TVs are thinnest.
Answered by: Amin2
Date published: 2017-08-23
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Rated 5 out of 5 by from Best TV in its class By far the nicest TV in its class 10/10 wish I had money to to put one In every room.
Date published: 2017-12-23
Rated 5 out of 5 by from Fantastic - love it loved it so much I recommended to a friend and they bought it too!
Date published: 2016-12-03
Rated 1 out of 5 by from Keeps turning off Guys I just bought one and it keeps turning off every hour or so. It's not the settings, timers are off, eco mode is off, still it turns off! What a waste of money!!!
Date published: 2016-02-14
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65EC9700
Discontinued
65EC9700

Curved OLED 4K Smart TV - 65'' Class (64.5'' Diag)

  • Curved 4K OLED
  • Infinite Contrast
  • 4K Resolution
Curved OLED 4K Smart TV - 65" Class (64.5" Diag)

SUMMARY

  • Screen Size
    65"

SMART TV

  • Premium Content
    Yes
    Full Web Browser
    Yes
  • Magic Remote Control
    Yes
    Natural Voice Recognition
    Yes
  • Universal Control Capability
    Yes
    Launcher Bar
    Yes
  • Games
    Yes
    Easy Setup
    Yes
  • Recent/Multitasking
    Yes
    LivePlus
    Yes
  • Live Menu
    Yes
    LG Content Store (App Store)
    Yes

Smart Share

  • Media Share
    Yes
    - Remote App
    Yes
  • - Network File Browser
    Yes
    - YouTube Send-to-TV
    Yes
  • Screen Share
    Yes
    - MHL (Mobile HD Link)
    Yes
  • - Miracast
    Yes
    - WiDi
    Yes

Audio

  • Speaker System
    4 Ch Speaker System
    Audio Output Power (Watts - THD 10%)
    40W
  • Mono/Stereo/Dual (MTS/SAP)
    Yes
    Dolby® Digital Decoder
    Yes
  • DTS Decoder
    Yes
    Sound System
    ULTRA Surround
  • Sound Mode
    6 Modes
    Clear Voice II
    Yes
  • Sound Optimizer
    3 Modes
    Optical Sound Sync
    Yes
  • Wireless Sound Sync
    Yes
    Smart Sound Mode
    Yes

CONNECTIVITY

  • Wi-Fi® Built-in
    Yes
    Wi-Fi Direct
    Yes
  • SIMPLINK™ (HDMI™ CEC)
    Yes
    USB
    Yes
  • - Video
    DivX HD
    - Photo
    JPEG, JPS, MPO
  • - Audio
    AC3 (Dolby Digital), EAC3, HE-AAC, AAC, MPEG, MP3, PCM, DTS

INPUTS

  • RF In (Antenna/Cable)
    1 (Rear)
    Component Video In(Y, Pb, Pr + Audio)
    1 (Rear)
  • Composite In (AV)
    1 (shared w/Component)
    HDMII®
    4 HDMI (1 Side, 3 Rear) *1 HDMI input supports HDCP 2.2
  • USB 3.0/2.0 In
    1/2 (Side)
    Digital Audio Out (Optical)
    1 (Rear)
  • LAN
    1 (Rear)
    RS-232 (mini jack)
    1 (Rear)

POWER

  • Power Supply (Voltage, Hz)
    100V ~ 240V, 50/60 Hz
    Standby Mode
    0.3W

DIMENSIONS / WEIGHTS

  • TV without Stand (WxHxD)
    57" x 32.6" x 2.2"
    TV with Stand (WxHxD)
    57" x 34.6" x 10.1"
  • TV without Stand weight
    51.14 lbs
    TV with Stand weight
    54.23 lbs
  • TV Shipping Dimensions (WxHxD)
    61.1" x 37.9" x 13"
    Shipping Weight
    71.9 lbs

Warranty / UPC

  • Limited Warranty
    1 Year Parts & Labor
    UPC
    719192594371

PANEL SPECIFICATIONS

  • Screen Size Class (diagonal)
    65" Class (64.5" diagonal)
    Resolution
    3840 x 2160
  • Display Type
    OLED

VIDEO

  • Tru 4K Engine Pro
    Yes
    4K Resolution Upscaler
    Yes
  • Tru Color Generator
    Yes
    Smart Picture Mode
    Yes
  • Picture Mode
    9 Modes
    Aspect Ratio
    8 Modes
  • Just Scan (1:1 Pixel Matching)
    HDMI, Component, RF: 0% OverScan 1080i, 1080p, 720p
    Real Cinema 24p (2:2 pull down)
    Yes
  • Picture Wizard III
    Yes

LG CINEMA 3D FEATURES

  • 3D Type
    FPR (Passive)
    3D to 2D
    Yes
  • 2D to 3D
    Yes
    3D Depth Control
    Yes
  • 3D Viewpoint Control
    20 Levels
    3D Image Correction
    Yes

CABINET / ACCESSORIES

  • Remote Control
    Magic Remote Control
    3D Glasses
    F314 (Clip 2EA, F310 2EA)
  • HDMI Cable
    Yes
    TV Camera Accessory
    B/in

ASK & ANSWER

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Please review the detailed product information and help guides in the
Product Support section for this product prior to posting a question.

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