I initially posted a very negative review, which I withdrew. My review was not about the product as such, but about the after sales service at a specific workshop.
This microwave oven gets 5 stars. Any appliance can of course break down at any stage - hence the warranty. After two years the magnatron gave in. I took the microwave to the local repairer. I was told to pay certain fees, because certain parts were out of warranty.
I queried this on this website, and I was given the WhatsApp line to chat to management. They immediately responded very positively and said they will evaluate the repair quotation. The repair was authorised under warranty (magnatron - 10 years).
I collected the microwave oven today and I am very pleased with everything. It still looks brand new. And sounds perfect - no noises present anymore that were audible in the past.
Regarding LG top structure and customer service, excellent! They certainly care about the customer.