LG has recently made the difficult decision to close its mobile business to focus on other businesses that will provide new experiences and value for the consumers.
Our mobile products will continue to be available while supplies last, which will vary from country to country.
We will fully honor our product limited warranties, and will also continue to provide software and security updates as well as replacement parts in accordance with applicable regulations and contractual obligations.
We want to THANK YOU for your loyalty and support of LG Mobile. We hope that you will embrace our other smart technologies, as LG continues to deliver a wide range of innovative products and services that make life better.
Please refer to the information below for further details.
FAQs
The amount that our vendors currently have in stock will be available for purchase. We will provide after-sales services to customers and will continue to offer OS and software upgrades in accordance with relevant regulations.
Will customer services be available to LG phone users after the closing down of the mobile business?
In Canada, LG will fully honour its standard limited warranty included with each LG mobile phone. LG will provide additional after-sales support depending on model and contractual obligations. After-sales support can be found here http://lg.com/ca_ensupport or by calling 1-888-542-2623 from 8:00 a.m. ET to 9:00 p.m. ET, 7 days a week.
Until when will repair parts be available? Will consumers still be able to buy mobile accessories?
We are preparing service parts to prevent customer inconvenience. Users can purchase LG mobile phone accessories (battery, charger, power cable, headsets, etc.) through existing purchase channels according to the life span of existing products. For other 3rd party accessories (case, protective film, etc.), however, supply may be limited based on supplier’s inventory situation.
*Please contact local customer service center about availability of repair parts – parts-retention period may vary by country.
OS upgrades will be offered for selected models. The Android 11 OS upgrade is currently in progress for selected models, and the Android 12 OS upgrade will be rolled out based on the same criteria and process. However, please understand that OS upgrade plans are subject to change due to Google’s OS distribution schedule or other factors such as product performance and stability.
*Please contact local customer service centers regarding OS upgrade schedules, which may vary by country.
Will software updates continue to be provided?
We will do our utmost to provide security updates and quality stabilization updates to prevent customer inconvenience.
Some applications and services will be terminated when mobile business operations end. But for the convenience of our customers, most of the applications and services will continue to be available and updated in line with the current policies even after the closing down of the LG mobile business. Any change to applications and service availability, including relevant information, will be announced in advance. Below is the list of applications and services that will no longer be available after closing down of the mobile business.
- Qlens
- PC Tool for products released before 2019 : PC Suite / LGST / LG CM(Connection Manager) / LG Mirror Drive
Will LG applications/services be available for customers after the maintenance period?
Please understand that once the maintenance period ends, server and account-based services will not be available.
e.g. : Qlens
Continued use of basic functions in other Apps and services will be possible
e.g. : PC Suite / LGST / LG CM(Connection Manager) / LG Mirror Drive
Will updates be provided when there are issues with LG mobile applications or when carriers’ applications are updated?
We will do our best to provide updates not only for LG Apps but also for business partner Apps through continuous cooperation with partner companies.
What are LG Electronics’ plans regarding the LG ThinQ app that monitors and controls other home appliances?
The LG ThinQ app is available for all mobile devices, not just LG Electronics’ mobile products. The application will continue to be available for download on both Google Play and Apple’s App Store so customers can continue to use LG ThinQ ecosystem conveniently.
Will transfer of data stored in LG Health and LG Memo to other health/memo applications be available?
Users can transfer their data from LG Q Memo to other memo applications using the memo sharing option. As for LG Health, please understand that it is not available to migrate user data to other health applications.
No, LG TONE Free and wireless Bluetooth speakers will continue to be developed and sold while existing smartphones and tablet PCs will be available until distributors run out of their current stock. In addition, after-sales services and OS upgrades will continue to be offered as well.
Will customers’ personal information be properly disposed of after LG Electronics’ mobile services are discontinued?
Personal information will be maintained during the retention period according to the privacy terms and policies of each applicable service, and will be safely destroyed at the end of the retention period.
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