The following Terms and Conditions govern entry into the “Love Goes Both Ways, with LG” Promotional Competition (“the Competition”) conducted by LG Electronics S.A. (Pty) Ltd. These Terms and Conditions are made available by the Promoter and are subject to the laws of the Republic of South Africa.

These Terms and Conditions are binding upon all persons who enter or participate in the Competition.

CAMPAIGN T’S & C’S:

 

1. PROMOTER

 

LG ELECTRONICS S.A. (PTY) LTD, registration number 1944/018267/07, a company duly registered and existing under the laws of the Republic of South Africa, having its principal place of business at Midpoint Office Park, Unit 10A and 10B, Tonetti Street, Halfway House, Midrand, South Africa (e-mail: Dylan.Greenstone@lge.com)

(the “Promoter”).

 

2. ELIGIBILITY

 

2.1. This Competition is open to natural persons who:

2.1.1. are 18 years or older;

2.1.2. are legal residents of the Republic of South Africa; and

2.1.3. possess a valid South African identity document or passport.

2.2. The following individuals may not enter the Competition, even if they otherwise meet the above criteria:

2.2.1. directors, members, partners, employees or agents of the Promoter;

2.2.2. the Promoter’s associated companies, advertising or promotional agencies, consultants, or suppliers;

2.2.3. any person who directly or indirectly controls the Promoter;

2.2.4. the immediate family members of any of the above, including spouses, life partners, parents, children, siblings, and adopted family members.

2.3. By entering this Competition, participants confirm that they meet all eligibility requirements and understand that the Promoter reserves the right to verify eligibility at any time.

2.4. The Promoter reserves the right to require Participants to furnish satisfactory evidence of compliance with these eligibility requirements at any time.

 

3. COMPETITION PERIOD

 

3.1. The Competition will run from 10 February 2026 until 06 March 2026, both dates inclusive (“Competition Period”).

3.2. No entries received outside the Competition Period will be considered.

3.3. The Promoter shall be entitled, in its sole discretion, to amend the Competition Period upon reasonable notice where practicable.

 

4. HOW TO ENTER

 

4.1. To submit a valid entry, participants must complete all of the following steps:

4.1.1. Visit LG’s official Social Media platforms (Facebook, Instagram or TikTok) and locate the post titled “Love Goes Both Ways, with LG.”

4.1.2. Comment on the post with:

4.1.2.1. the participant’s full name, and

4.1.2.2. a short description of their favourite LG product at home or at the office, and why they love it.

4.1.3. Visit www.lg.com/za and sign up as an LG Member.

4.2. Completion of all steps in clauses 4.1.1 to 4.1.3 constitutes one valid entry into the Competition.

4.3. There is no limit to the number of entries per participant, provided that each entry meets all requirements in clause 4.1.

4.4. No entry fee or purchase is required to participate in this Competition.

 

5. PRIZES

 

5.1. A total of six (6) Winners (the “Winner(s)”) will be selected. Each Winner will receive one of the following LG products. The allocation of specific prizes to specific Winners shall be at the sole discretion of the Promoter:

5.1.1. 1 × LG XBOOM Bounce by will.i.am Bluetooth Speaker - BOUNCE

5.1.2. 1 × LG 12k BTU Premium ArtCool Inverter (WiFi) – A13RJH.SJ2 (Indoor & Outdoor Unit)

5.1.3. 1 × LG 12k BTU Premium ArtCool Inverter (WiFi) – A13RJH.SJ2 (Indoor & Outdoor Unit)

5.1.4. 1 × LG Monitor 27U631 (27")

5.1.5. 1 × LG Monitor 27U631 (32")

5.1.6. 1 × LG Microwave - MS3032JAS.BBKQSAF

5.2. The Promoter reserves the right to substitute the listed prizes with products of equal or greater value if a listed prize becomes unavailable for any reason.

5.3. Prizes are not transferable, not exchangeable, and cannot be redeemed for money, or vouchers.

5.4. Risk and title in the Prizes shall pass to the Winners upon delivery or collection, as applicable. The Promoter assumes no responsibility for any loss, damage, or defect arising thereafter.

 

6. WINNER SELECTION & DRAW

 

6.1. A total of six (6) Winners will be selected through a random, computer‑generated lucky draw conducted by or on behalf of the Promoter.

6.2. The Lucky Draw will take place on 11 March 2026.

6.3. Winners will be announced on the Promoter’s official Social Media platforms on 13 March 2026.

6.4. All valid entries received during the Competition Period will be included in the draw. Entries that do not comply with the requirements set out in Section 4 will not be eligible.

6.5. The Promoter reserves the right to appoint an independent auditor, attorney, or certified professional to oversee or verify the draw process.

6.6. The outcome of the draw is final, and no correspondence will be entered into regarding the Winner selection process.

 

7. WINNER NOTIFICATION & VERIFICATION

 

7.1. Winners will be contacted by the Promoter via the email address associated with their LG Member account, as provided during the sign‑up process.

7.2. Winners must respond to the Promoter’s notification within 72 hours of being contacted. If a Winner fails to respond within this period, the Promoter reserves the right to award the prize to an alternate participant.

7.3. In order to receive their prize, Winners shall be required to provide the Promoter with a valid form of proof of identity.

7.4. Should a Winner fail to provide sufficient evidence of identity, eligibility, or compliance with these Terms and Conditions, the Promoter may, at its sole discretion, disqualify the Winner and award the prize to an alternate eligible participant.

7.5. The Promoter may require Winners to complete an acknowledgment of receipt, verification form, or similar documentation prior to awarding any prize.

7.6. Prizes will only be delivered or made available to confirmed Winners after all verification steps are successfully completed.

 

8. DISQUALIFICATION

 

8.1. The Promoter reserves the right to disqualify any participant who:

8.1.1. submits an entry that does not comply with the requirements of Section 4;

8.1.2. engages in any fraudulent, dishonest, or misleading conduct;

8.1.3. attempts to interfere with the fair running of the Competition;

8.1.4. uses automated means, false identities, or third‑party accounts to enter; or

8.1.5. is found to be ineligible under Section 2.

8.2. If a participant or Winner fails to provide sufficient proof of identity, eligibility, or compliance when requested, the Promoter may, at its sole discretion, disqualify that participant or Winner.

8.3. Where a participant is disqualified, the Promoter may select an alternative Winner or invalidate the entry, without any obligation to notify the disqualified participant.

8.4. Any attempt to manipulate, tamper with, or otherwise undermine the entry process or draw mechanism may result in immediate disqualification and may be referred for further action where appropriate.

8.5. The Promoter’s decision regarding disqualification is final and binding, and no correspondence will be entered into.

 

9. USE OF PERSONAL INFORMATION

 

9.1. By entering this Competition, participants acknowledge and agree that the Promoter will process certain personal information required for administering the Competition, including the participant’s full name, social media profile details, email address, and LG Member account information.

9.2. Personal information will be processed in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and LG’s applicable privacy notices.

9.3. The Promoter shall be entitled to use participants’ personal information for the following purposes:

9.3.1. verifying eligibility and identity;

9.3.2. conducting the prize draw;

9.3.3. contacting and announcing Winners;

9.3.4. delivering or arranging collection of prizes; and/or

9.3.5. complying with legal and regulatory obligations.

9.4. Winners may be required to provide a valid form of proof of identity for verification purposes. Failure to provide sufficient proof of identity may result in disqualification, in accordance with Section 7.

9.5. With the participant’s consent, the Promoter shall be entitled to use personal information for future marketing communications, including promotional offers, newsletters, and updates on LG products or services. Participants may opt out at any time.

9.6. Personal information will not be shared with third parties except where necessary for purposes directly related to administering the Competition, or where required by law.

9.7. All personal information collected for the Competition will be retained only for as long as necessary to fulfil the purposes described above or as required by applicable law.

 

10. PUBLICATION OF WINNERS

 

10.1. Winners will be announced on the Promoter’s official Social Media platforms following the Lucky Draw.

10.2. By entering this Competition, participants acknowledge that, should they be selected as Winners, their name may be published on the Promoter’s Social Media platforms for the purpose of confirming and publicising the Competition results.

10.3. Winners may decline public disclosure of their identity by notifying the Promoter in writing. Such refusal will not affect the awarding of the prize.

10.4. The Promoter will not publish any additional personal information beyond what is reasonably necessary for announcing the Competition results and in accordance with POPIA.

 

11. LIABILITY

 

11.1. The Promoter will not be liable for any technical failures affecting participation in the Competition, including but not limited to system errors, network issues, or platform interruptions, nor will it accept responsibility for any lost, delayed, corrupted, or incomplete entries.

11.2. The Promoter does not accept any responsibility for any damage, loss, liability, injury, or disappointment incurred or suffered by any participant or Winner in connection with their participation in the Competition or their acceptance and/or use of any prize.

11.3. Participants acknowledge that they enter the Competition and accept prizes at their own risk, and to the maximum extent permitted by law, they indemnify and hold the Promoter harmless against any claims arising from their participation.

11.4. The Promoter is not responsible for any failure by a third‑party service provider (such as delivery partners, courier companies, digital platforms, or technical providers) to fulfil any obligations relating to the Competition.

11.5. Nothing in these Terms and Conditions excludes or limits any rights or remedies that participants may have under the Consumer Protection Act 68 of 2008 (CPA) or any other applicable law.

 

12. AMENDMENTS, SUSPENSION, CANCELLATION & FORCE MAJEURE

 

12.1. The Promoter reserves the right to amend, suspend, or cancel the Competition, or any aspect thereof, at any time if it is reasonably necessary to do so.

12.2. In the event of such amendment, suspension, or cancellation, participants agree to waive any rights they may have in relation to the Competition and acknowledge that no claim of any nature shall lie against the Promoter.

12.3. The Promoter may amend these Terms and Conditions at any time and will post any such amendments on the Promoter’s website where practicable.

12.4. The Promoter shall not be liable for any failure to comply with its obligations (or any delay in performing such obligations) arising from or attributable to events beyond its reasonable control, including but not limited to:

12.4.1. pandemics or disease outbreaks;

12.4.2. weather conditions;

12.4.3. fire, flood, or natural disasters;

12.4.4. strike, lockout, or industrial disputes;

12.4.5. war, riots, civil commotion, or unrest;

12.4.6. legislative or regulatory changes; or

12.4.7. failure of any external service provider.

12.5. Where any amendment or cancellation materially affects the Competition, the Promoter will take reasonable steps to communicate such changes to participants, when practicable.

 

13. GOVERNING LAW

 

13.1. These Terms and Conditions are governed by the laws of the Republic of South Africa, regardless of where participants reside or where entries are submitted.

13.2. Any disputes arising from or in connection with this Competition shall be subject to the exclusive jurisdiction of the South African courts.

 

Winner Selection & Announcement Governance Procedure

Applicable to: “Love Goes Both Ways, with LG” Competition

1. Purpose

1.1. The purpose of this Winner Selection & Announcement Governance Procedure (“Procedure”) is to ensure that the selection, verification, and announcement of winners for the “Love Goes Both Ways, with LG” promotional competition (“Competition”) is conducted in a manner that is:

1.1.1. Fair, transparent, and unbiased;

1.1.2. Fully compliant with the Competition Terms and Conditions; and

1.1.3. Compliant with the laws of the Republic of South Africa, including:

1.1.3.1. The Protection of Personal Information Act 4 of 2013 (“POPIA”);

1.1.3.2. The Consumer Protection Act 68 of 2008 (“CPA”);

1.1.3.3. The Electronic Communications and Transactions Act 25 of 2002 (“ECTA”); and

1.1.3.4. Any other applicable legislation and LG internal compliance requirements.

1.2. This Procedure supplements the official T&Cs and applies to all LG Electronics S.A. (Pty) Ltd (“LGESA”) personnel involved in the administration of the Competition.

 

2. Definitions

For purposes of this Procedure:

“Competition” means the “Love Goes Both Ways, with LG” promotional competition conducted by LG Electronics S.A. (Pty) Ltd.

“LGESA” or “Promoter” means LG Electronics S.A. (Pty) Ltd., registration number 1944/018267/07.

“T&Cs” or “Terms and Conditions” means the official rules governing entry and participation in the Competition.

“Entry Master List” means the full dataset of competition entries exported immediately after the Competition closes and frozen for use in the Winner Selection Process.

“Eligible Entry” means an entry that has been manually verified by LGESA Legal to meet all requirements of the T&Cs and this Procedure.

“Eligibility Review Log” means the written record of all exclusions, inclusions, and eligibility decisions, including the reasons for each decision.

“Winner” means a participant selected during the Winner Selection Process whose eligibility is subsequently confirmed through verification.

“Alternate” means a participant drawn after the Winners to be contacted strictly in sequential order if a Winner fails verification or becomes ineligible.

“Draw Officer” means the LGESA Marketing representative responsible for operating the digital randomisation tool during the Winner Selection Process under the supervision of LGESA Legal.

“Winner Selection Process” means the human‑initiated selection of Winners and Alternates using a neutral, non‑AI digital randomisation tool, operated manually by LGESA Marketing and supervised by LGESA Legal.

“Verification” means the process of confirming a selected Winner’s identity, eligibility, South African residency, completion of entry steps, and compliance with the T&Cs.

“Personal Information” has the meaning assigned to it under the Protection of Personal Information Act 4 of 2013 (“POPIA”).

 

3. Governance and Oversight

3.1. The draw process must be overseen by LGESA Legal, who is responsible for ensuring that the process is fair, transparent, and compliant with this Procedure. LGESA Marketing is responsible for conducting the draw and operating the digital randomisation tool. LGESA Legal may not participate in or influence the selection results but must supervise the process to ensure procedural compliance.

3.2. Individuals who have a conflict of interest, including personally knowing or being related to a participant, must recuse themselves from involvement in the draw.

 

4. Prohibition on AI and Automated Winner Selection

4.1. To ensure fairness, defensibility, and compliance:

4.1.1. AI systems may not be used to determine the Winners or Alternates, or to influence the outcome of any draw in any manner.

4.1.2. Winner selection must be conducted using a human‑initiated, non‑AI digital randomisation tool that requires manual activation.

4.1.3. No automated or machine‑learning process may independently generate, modify, or influence the selection results, directly or indirectly. The outcome must always result from a human‑driven action and remain visible to LGESA Legal throughout.

 

5. Pre‑Draw Preparation

5.1. Freeze of Entry Data

Immediately after the Competition closes (06 March 2026 at 23h59 SAST):

5.1.1. Marketing exports the full set of entries from all platforms.

5.1.2. The list is stored in a secure folder, labelled: “Entry Master List – Frozen – [Date]”.

5.2. No changes may be made to the Entry Master List after freezing.

 

6. Eligibility Review

6.1. LGESA Legal must conduct a manual eligibility review to confirm that:

6.1.1. Entries fall within the Competition Period (10 February–06 March 2026);

6.1.2. All steps required under the T&Cs are completed;

6.1.3. The participant is 18 years or older;

6.1.4. The participant is a legal resident of the Republic of South Africa;

6.1.5. The participant is not excluded under the T&Cs (e.g., LG staff, agents, suppliers, immediate family); and

6.1.6. Duplicate entries per person are removed, with the earliest valid entry retained.

6.2. All removals must be recorded in an Eligibility Review Log, including the reasons for each exclusion.

6.3. Marketing must confirm in writing the total number of entries received, the number of invalid or disqualified entries, the number of duplicates removed, and the final number of Eligible Entries.

 

7. Winner Selection Process

7.1. Before conducting the draw, LGESA will confirm the final Eligible Entries list (signed off by Legal) and assign each Eligible Entry a unique sequential number matching its position on the Eligible Entries list.

7.2. To ensure the selection process is fair, transparent, and practically manageable, Winners and Alternates must be selected using a neutral, non‑AI digital randomisation tool, such as a random number generator or digital “spin wheel” tool. The tool must be operated manually by the Draw Officer, require a human to activate each draw (for example, clicking “spin” or “generate”), and may not use AI, machine learning, or automated decision‑making models.

7.3. The Draw Officer must display the Eligible Entries list to all in the Marketing team and Legal, display the randomisation tool on a shared screen for visibility, and manually activate the tool one draw at a time. The Draw Officer will draw six (6) Winners sequentially, followed by ten (10) Alternates to allow for verification failures. Each selected number must be announced immediately and matched to the corresponding name on the Eligible Entries list. All selections must be recorded in the Winner Selection Minutes / Meeting Document and signed by the Draw Officer and Legal.

7.4. To maintain fairness, only the Draw Officer may operate the randomisation tool. Marketing personnel may observe but may not influence the draw. Legal must confirm that the Eligible Entries list was final and unaltered, that the randomisation tool was non‑AI and neutrally operated, and that the draw was conducted fairly, transparently, and without external influence..

 

8. Post‑Draw Winner Verification

8.1. Before any public announcement is made, each selected Winner must undergo verification. The Winner must provide:

8.1.1. A valid South African ID or passport;

8.1.2. Confirmation of the LG Member account used for entry; and

8.1.3. Any additional information reasonably required under the T&Cs.

8.2. If a Winner cannot be contacted, does not respond within 72 hours, fails verification, or is otherwise ineligible under the T&Cs, the next Alternate must be approached in the order in which they were drawn.

8.3. Legal must be notified of all communication attempts, verification documents received, dates and times of interactions, verification outcomes, and any disqualification decisions.

 

9. Publication of Winners

9.1. Before any public announcement is made, each verified Winner must be asked whether they consent to the publication of their name. If a Winner declines public disclosure, LGESA must respect that decision.

9.2. Marketing may only publish the winner list once verification is complete, consent has been obtained, and LGESA Legal has approved the final list for publication. Winners who decline disclosure must be reflected as “Winner Confirmed” in the published announcement.

 

10. Recordkeeping & Audit Pack

10.1. LGESA Legal must compile and retain a complete audit folder containing all documents relevant to the Competition. This includes: the frozen Entry Master List; the Eligibility Review Log; the Final Eligible Entries List; Winner Selection Minutes/Documents; the Winner Verification Log; Publication Consent Forms; the Final Winner and Alternate Lists; and a copy of the Public Announcement.

10.2. All records must be retained for five (5) years.