The following Terms and Conditions govern participation in the LG Online Birthday Promotion 2026 (“the Promotion”) conducted by LG Electronics S.A. (Pty) Ltd (“the Promoter”). These Terms and Conditions are binding on all participants and are subject to the laws of the Republic of South Africa.

 

1. PROMOTER

LG ELECTRONICS S.A. (PTY) LTD, registration number 1944/018267/07, a company duly incorporated in accordance with the laws of the Republic of South Africa, with its principal place of business at Midpoint Office Park, Unit 10A and 10B, Tonetti Street, Halfway House, Midrand, South Africa

(the “Promoter”).

 

2. NATURE OF THE PROMOTION

The Promotion is a consumer incentive campaign intended to celebrate LG Online's anniversary by providing qualifying customers with exclusive offers, discounts, rewards, gifts, service benefits and a promotional giveaway.

The Grand Birthday Giveaway component constitutes a promotional competition conducted in accordance with applicable South African laws.

 

3. ELIGIBILITY

3.1. This Promotion is open to natural persons who:

3.1.1. are 18 years or older;

3.1.2. are legal residents of the Republic of South Africa;

3.1.3. possess a valid South African identity document or passport;

3.1.4. register as LG Members where membership is required; and

3.1.5. purchase qualifying products through the LG Online Store during the Promotion Period.

3.2. The following persons are excluded from participation:

3.2.1. directors, members, employees, agents or consultants of the Promoter;

3.2.2. the Promoter’s affiliated companies, distributors, retailers, and advertising agencies; and

3.2.3. immediate family members of the above.

3.3. By participating, participants warrant that they meet all eligibility requirements. The Promoter reserves the right to verify eligibility at any time.

 

4. PROMOTION PERIOD

4.1. The Promotion will run from 4 August 2026 to 7 September 2026, both dates inclusive (“Promotion Period”). No purchases made outside of the Promotion Period will qualify.

 

5. WEEKLY PROMOTIONAL OFFERS

5.1. Week 1 – Secret Birthday Coupon

5.1.1. During the period 4 August 2026 to 9 August 2026, eligible LG Members may receive an additional 5% discount on selected qualifying products.

5.1.2. The discount applies only to products identified by the Promoter; will be displayed on the applicable product page; may not be exchanged for cash; and may not be used in conjunction with any other coupon unless expressly permitted by the Promoter.

5.2. Week 2 – Free Installation

5.2.1. During the period 10 August 2026 to 16 August 2026, Qualifying customers purchasing selected products during the designated promotional period may receive free installation. Qualifying products include selected OLED televisions, selected televisions measuring 65 inches or larger, side-by-side refrigerators, French door refrigerators and washing machines.

5.2.2. Free installation is available only within LG's designated service areas and subject to installer availability. Additional charges may apply for installations outside designated coverage areas.

5.2.3. Installation shall be subject to LG's applicable installation requirements and policies, as published on the LG website from time to time. Where additional materials, electrical work, plumbing work or site preparation are required, such costs shall be for the customer's account.

5.3. Week 3 – Daily Flash Deal Coupons

5.3.1. During the period 17 August 2026 to 23 August 2026, eligible LG Members may receive automatic cart discounts on selected products.

5.3.2. Discounts apply only during the applicable flash promotion period; are subject to stock availability; and may be amended or withdrawn by the Promoter without prior notice.

5.4. Week 4 – Spend & Save Rewards

5.4.1. During the period 24 August 2026 to 30 August 2026, customers who make qualifying purchases during the promotion period may receive the following reward coupon:

Basket Value	Reward Coupon
R10,000+	R500 Coupon
R20,000+	R1,000 Coupon
R30,000+	R1,500 Coupon

5.4.2. Where a qualifying purchase is cancelled, returned, refunded or reversed, the participant shall immediately forfeit any promotional benefit associated with such purchase, including promotional gifts, vouchers, service benefits and competition entries. The Promoter reserves the right to recover any promotional benefit already provided.

5.5. Additional Coupon Conditions

5.5.1. Reward coupons will be issued electronically within fourteen (14) business days following successful validation of the qualifying purchase.

5.5.2. Reward vouchers shall be valid for one (1) year from the date of issue, after which they shall automatically expire.

5.5.3. Reward coupons may only be redeemed through the LG Online Store.

5.5.4. Only one reward coupon may be redeemed per transaction unless otherwise determined by the Promoter.

5.5.5. Reward coupons are non-transferable and may not be exchanged for cash, refunded, resold or converted into store credit.

5.5.6. If a qualifying purchase is cancelled, returned, refunded or reversed, the associated coupon shall be cancelled and any value already redeemed may be deducted from any refund due.

5.5.7. The Promoter reserves the right to reject any coupon that has been altered, duplicated, fraudulently obtained or used contrary to these Terms and Conditions.

5.6. Week 5 – Special Bundle Deals

5.6.1. Selected bundle offers may be available during the period 31 August 2026 to 7 September 2026, including selected washing machine and dryer bundles, refrigerator and microwave bundles, television and audio bundles, and other selected combinations determined by the Promoter.

5.6.2. Bundle offers are subject to availability and may change without notice.

 

6. GIFT WITH PURCHASE PROGRAMME

6.1. Customers who purchase qualifying products may receive a promotional gift corresponding to the purchased product category.

6.2. Televisions, selected OLED televisions and selected televisions measuring 65 inches or larger may qualify for:

6.2.1. A television wall bracket; and

6.2.2. an HDMI cable.

6.3. Refrigerators, and selected plumbed refrigerators may qualify for:

6.3.1. a food storage container set.

6.4. Washing Machines and Dryers, and selected qualifying washing machines, washer-dryer combinations and dryers may qualify for:

6.4.1. a laundry starter pack.

6.5. Air Conditioners, selected air conditioners may qualify for:

6.5.1. a diffuser gift.

6.6. Promotional gifts:

6.6.1. are available while stocks last;

6.6.2. may differ from images appearing in promotional material;

6.6.3. may be substituted with an item of equal or greater value;

6.6.4. may not be exchanged for cash;

6.6.5. are non-transferable; and

6.6.6. promotional items may be delivered separately and may arrive at different times from the main product order.

 

7. LG LOYALTY BENEFITS

7.1. LG Members who make a qualifying purchase during August 2026 may receive a 5% voucher for a future purchase.

7.2. The 5% LG Loyalty voucher shall be valid for six (6) months from the date of issue unless otherwise communicated by the Promoter.

7.3. The voucher:

7.4. will be issued following validation of the purchase;

7.4.1. may only be used in accordance with the voucher terms;

7.4.2. may not be exchanged for cash; and

7.4.3. may be subject to an expiry date communicated at the time of issue.

7.5. LG Members may also receive access to exclusive promotional offers and early access to selected campaign deals.

 

8. FREE LG PREMIER CARE BENEFITS

8.1. Qualifying customers may receive:

8.1.1. an additional one (1) year warranty on OLED and QNED Evo television screens;

8.1.2. a complimentary water filter for selected plumbed refrigerators; and

8.1.3. one complimentary cleaning service for selected front-load washing machines and dishwashers.

8.2. These benefits are subject to LG's standard warranty and service policies and may require proof of purchase and product registration.

 

9. GRAND BIRTHDAY GIVEAWAY

9.1. All customers who are registered LG Members and purchase qualifying products through the LG Online Store during the Promotion Period will automatically receive one (1) entry into a random draw to win an LG Product Package to the retail value of R40,000 ("Grand Prize").

9.2. The Grand Prize consists solely of LG products selected by the Promoter.

9.3. The total recommended retail value of the Grand Prize will not exceed R40,000.

9.4. The composition of the Grand Prize shall be determined by the Promoter in its sole discretion taking into account stock availability.

9.5. The Grand Prize is non-transferable and may not be exchanged for cash, store credit or any other products.

9.6. The Promoter reserves the right to amend, substitute, modify or withdraw the Grand Prize, or any component thereof, with an alternative LG product or prize of equal or greater value where reasonably necessary.

9.7. The Promoter does not guarantee the availability of any specific product forming part of the Grand Prize.

9.8. Product images used in promotional material are for illustrative purposes only.

9.9. Product colours, models and specifications may vary depending on availability.

9.10. Delivery and Installation of the Grand Prize:

9.10.1. Delivery of the Grand Prize is limited to addresses within the Republic of South Africa.

9.10.2. The Promoter shall arrange delivery within a reasonable period following winner verification.

9.10.3. The winner must provide a valid delivery address and reasonable access for delivery.

9.10.4. Any delivery dates provided are estimates only.

9.10.5. Installation services will only be provided where the awarded product ordinarily includes installation as part of LG's offering and where the installation address falls within LG's designated service areas.

9.10.6. Any electrical works, plumbing modifications, cabinetry changes, structural alterations, internet connectivity requirements or third-party services required for installation or use of the Prize shall be for the winner's own account.

9.10.7. Where installation is unavailable due to location or circumstances beyond the Promoter's control, the Promoter's responsibility shall be limited to delivery of the product.

9.11. The Promoter shall not be liable for delays resulting from circumstances beyond its reasonable control.

9.12. Winner Selection and Notification:

9.12.1. The winner will be selected by means of a random draw conducted within thirty (30) days after the end of the Promotion Period.

9.12.2. The winner will be contacted using the contact details linked to the LG Member account and/or qualifying purchase.

9.12.3. The Promoter may notify the winner by telephone, email and/or SMS.

9.12.4. The winner must respond within fourteen (14) days of the first notification attempt.

9.12.5. The winner may be required to provide proof of identity, proof of address and proof of purchase.

9.12.6. If the winner cannot be contacted, fails to respond, declines the Grand Prize or is found to be ineligible, the Promoter reserves the right to select an alternate winner.

9.12.7. Once verification is completed, arrangements will be made for delivery and, where applicable, installation of the Grand Prize.

9.12.8. The winner's name may be published on LG's website, social media platforms or other promotional channels, subject to the winner's consent where required by law.

 

10. STOCK AVAILABILITY

10.1. All promotional offers, gifts, vouchers, rewards and prizes are subject to stock availability.

10.2. The Promoter does not guarantee the availability of any specific product, gift or promotional item during the Promotion Period.

 

11. PERSONAL INFORMATION AND DATA SHARING

11.1. By participating in this Promotion participants expressly consent to the collection, processing and use of their personal information for purposes including:

11.1.1. administering the Promotion;

11.1.2. validating purchases and participation;

11.1.3. issuing vouchers, benefits and prizes;

11.1.4. contacting participants; and

11.1.5. complying with applicable legal requirements.

11.2. Personal information will be processed in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").

 

12. DISQUALIFICATION

12.1. The Promoter reserves the right to disqualify any participant who:

12.1.1. does not meet the eligibility requirements;

12.1.2. submits false, misleading or incomplete information;

12.1.3. engages in fraudulent conduct;

12.1.4. manipulates the Promotion; or

12.1.5. breaches these Terms and Conditions.

12.2. The Promoter's decision shall be final.

 

13. LIMITATION OF LIABILITY

13.1. The Promoter shall not be liable for:

13.1.1. technical failures affecting participation;

13.1.2. lost, delayed or incomplete transactions;

13.1.3. stock shortages;

13.1.4. delayed deliveries caused by circumstances beyond its control; or

13.1.5. any loss, damage or injury arising from participation in the Promotion except where such liability cannot legally be excluded.

13.2. Nothing in these Terms and Conditions limits any rights granted under the Consumer Protection Act 68 of 2008.

 

14. FORCE MAJEURE PROTECTION

14.1. The Promoter shall not be liable for any delay, interruption or cancellation of the Promotion resulting from events beyond its reasonable control, including but not limited to power outages, system failures, strikes, civil unrest, acts of God, pandemics, supplier failures or governmental restrictions.

 

15. GENERAL CONDITIONS

15.1. The Promoter reserves the right to:

15.1.1. amend these Terms and Conditions;

15.1.2. suspend or terminate the Promotion; and

15.1.3. substitute any promotional benefit with a reasonably equivalent alternative.

15.2. Any amendments will be communicated via official LG channels where reasonably practicable.

15.3. Participation in this Promotion constitutes acceptance of these Terms and Conditions.

 

16. GOVERNING LAW

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes arising in connection with this Promotion shall be subject to the exclusive jurisdiction of the South African courts.