Frequently asked questions

Q.
How to sign-up as LG membership?
A.
  • Click on 'Join Us' to create an account with us by completing few basic information. A verification code will be sent to you via your email address, for verification purpose.

     

    Should you need more assistance, you can always contact us via Chatbot within LG.com

Q.
What are the benefits of joining as LG member?
A.
  •  1. 5% off your first purchase when you join LG Member

     2. Exclusive 3% membership discount for all orders

     3. Membership discounts valid during our promotion event period

     4. Free delivery for all purchases on LG.com

     5. Free installation and free disposal of all bulky items. Terms and conditions apply.

     6. Receive notifications about offers and the latest promotions for LG Products

     

    For terms & conditions, kindly visit https://www.lg.com/my/membership

Q.
Do I have to create an account to purchase via LG.com?
A.
  • It is important that you provide a valid email address, as you will be asked to log in during the purchase process. You will receive important details about your purchase via this email address - for instance your order confirmation, order progress status and order tracking information, such as dispatch notifications.

     

    We would highly recommend you to create an account and join us as a LG Member, as we have a range of amazing member-only benefits on LG.com (such as Welcome Coupon, Exclusive Member Voucher and additional discounts during our promotion events)

Q.
How do I track my order?
A.
  • 1. Go to LG.com > Support > Order Support > Track My Order

    2. Input your Order Number & Email address respectively

    3. Click on the 'Submit' button

     

    OR

    1. Hover over the 'person' icon at the top right

    2. You can check the status of your order in the "My Orders" section of the LG Online Shop.

Q.
Can I amend the delivery address for my order?
A.
  • We recommend you to contact us via Chatbot within LG.com ASAP if you require an address change for your order. Whilst we make every effort to change a delivery address after purchase, we cannot make any guarantees.