If you experience any of the problems below while using the product, please check the following: There may be no problem with the product. You can check the network connection status as shown below.

HOME → Setting icon → All Settings icon → Network → Wired Connection (Ethernet) HOME → Setting icon → All Settings icon → Network → Wi-Fi Connection → Advanced Wi-Fi Settings

•Check the TV or the AP (Router).     

•Check the connection status of the TV, AP (Router) and cable modem.      

•Power off and power on in the following order;       

1. The cable modem, wait for the cable modem to reset.    

2. The AP (Router), wait for the AP (Router) to reset.   

3. The TV. 

•If you are using a wireless connection, change the SSID (Network name) and wireless programme of AP (Router).    

•If you are using a static IP, enter the IP directly.   

•Contact internet service provider or AP (Router) companies.

•Check the AP (Router) or consult your Internet service provider.          

•Unplug the power cord of the AP (Router), cable modem, wait 10 seconds. Reapply power.       

•Initialize (Reset) the AP (Router) or cable modem.        

•Contact internet service provider or AP (Router) companies.     

•Check the AP (Router) manufacturer’s website to make sure your router has the latest firmware version installed.

•Check the AP (Router) or consult your Internet service provider.        

•Unplug the power cord of the cable modem or the AP (Router), wait 10 seconds. Reapply power.       

•Initialize (Reset) the AP (Router) or cable modem.        

•Check that the MAC address of the TV / AP (Router) is registered with your Internet service provider. (The MAC address displayed on the pane of the network status window should be registered with your Internet service provider.)