Help library: Internet Issues/Not connecting or disconnecting to WiFi - Netcast

Internet Issues/Not connecting or disconnecting to WiFi NetCast (LW, LV, LK, LM, LS, LA, LN, LH, UH, TK TV models) Troubleshooting Steps: Note: IF the internet was Upgraded into PLDT Fiber the DNS should be change the value into 8.8.8.8 1. Check the router if it is turn on 2. Check your internet speed at least 3mbps above ( download and upload speed ) 2. Check the distance of the router (advisable distance of the unit to router is 3-5 meters) 3. A wireless network can experience interference from other devices that use the 2.4 GHz frequency (wireless phone, Bluetooth device, or microwave oven). Make sure these devices are not around. 4. Reset the modem, once you got a strong network signal, connect to WiFi Ø Go to Settings Ø Go to Network Ø Connect to Network Ø Make sure you're putting the right password. Ø Make sure WiFi signal at least having 4 bars. Ø Make sure your router is 4 meters away from TV without barrier. 5. Try to connect your TV to a WiFi Hotspot through your mobile phone, check if it will work. If it works, the issue could be with the WiFi Connection and not to the TV. If did not work as well, then ask for the SVC home visit by contacting CIC.Please Click this Link for the video : https://www.youtube.com/watch?v=5IVTrZehlsE Note : For more inquiry and information Please call CIC : LG Customer Information Center( 02) 7902 - 55441-800-3-902-5544 ( Digitel )1-800-10-604-2525 ( PLDT )1-800-8-902-5544 ( Globe )

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For Consumer Electronics Product LTV, PTV, CRT, Monitor, Audio (HT/DVD/Bluray), Refrigerator, Residential Aircon, Washing Machine & Mobile Phone Call an LG Support Representative at Manila : (02)7902-55-44 Domestic Toll Free : 1-800-10-640-2525 (PLDT) 1-800-8-902-55-44 (GLOBE) * Monday to Sunday: 8am to 8pm For Commercial Air Condition Multi V, Ceiling Concealed Duct, Ceiling Cassette, Floor Standing, Ceiling Suspended, Chiller, Multi F Call an LG Support Representative at	If you prefer, add the number below to your smartphone contacts: 277924504 Or Scan the QR code:
Manila : (02)7902-55-55 Domestic Toll Free : 1-800-8-902-55-44 (GLOBE) * Monday to Sunday: 8am to 8pm For B2B Product Digital Signage, Large Format Display (LFD), Video Wall, Media Player, Hotel TV & Commercial Washing Machine Call an LG Support Representative at Manila : (02)7902-55-45 Domestic Toll Free : 1-800-8-902-55-44 (GLOBE) * Monday to Sunday: 8:00am to 8:00pm

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