Business Warranty | LG USA Support

General Warranty

Your LG Display will be repaired or replaced in accordance with the terms of this warranty, at LGE’s option, if it proves to be defective in material or workmanship under normal use, during the warranty period (Warranty Period) listed below, effective from the date (Date of Purchase) of original consumer purchase of the unit. This warranty is good only to the original purchaser of the product and effective only when used in the United States, excluding U.S. Territories.
※ Please note the below is intended as a guide only, and T&Cs may vary depending on your model and product use.

Guidance for Warranty Period

Home Electronics

HE Product Name, Labor Warranty, Parts Warranty
Product Name	Labor Warranty	Parts Warranty
Commercial/Hotel TV	2 Year	2 Year
Signage	3 Year	3 Year
Commercial Desktop Monitor Models Only	3 Year	3 Year

PTAC

PTAC Product Name, Labor Warranty, Parts Warranty, Sealed System Warranty
Product Name	Labor Warranty	Parts Warranty	Sealed System Warranty
LG PTAC	1 Year	5 Year	5 Year (Labor + Parts)

Other products

PTAC Product Name, Labor Warranty, Parts Warranty, Remarks
Product Name	Labor Warranty	Parts Warranty	Remarks
SAC	1 Year	9 Year	Maximum 10 year
Solar	10 ~ 12Year	13 ~ 15 Year	Maximum 25 year
ESS	7 Year	3 Year	Maximum 10 year
Lighting	3 Year	-	-

Service Process

LG Electronics recommends B2B customer and/or SI company to make a purchase of buffer stock to keep the business running normally minimizing downtime. The basic service process for B2B customer/SI company is as follows,

Prior to Call for Service, Please Check the Following Steps:

1. The SI Company shall verify compatibility prior to installation, then install their hardware and software along with LG products.
2. Contact LG Sales Engineer for any questions regarding installation or other technical information.
3. Check with SI for any recent firmware update.

Please Have The Below Information Ready When Calling for Service:

When calling for service, Please have your unit’s model number, serial number, and the date of purchase, problem description, and the date of original installation available.
Parts and service in accordance with the LG warranty are LG’s responsibility and will be provided without charge. Other service requirements will be at the owner’s expense.
Unit should be dismounted and made available for repair at the time of service.
If a replacement unit is required, under some circumstances you may be asked to provide credit card information for a non-warranty service fee, as a deposit for advanced shipment, or cost of unreturned loaner unit.
If a replacement unit is received, please use the carton and packaging from that replacement unit in returning the defective unit to an LG authorized service center.
In an event the defective unit is not returned to LG Authorized Service Center, a charge will be incurred for the cost of the unit.
To assure proper credit and avoid unnecessary charges, you must obtain an LG Return Authorization before returning any unit to the LG Service Center. Contact the LG Commercial Display Help Desk for details.

CUSTOMER INTERACTIVE CENTER NUMBERS:

To obtain Customer Assistance, Product Information, or Dealer or Authorized Service Center location:

Please call 888-865-3026 (Hours of Operation: Mon-Fri 8am - 6pm, Central Time) for instructions on getting the defective unit repaired. For additional support, visit our website at: lg.com/us/support/business.

Email Address: comm.display@lge.com

TO CONTACT THE LGE CUSTOMER SERVICE CENTER BY MAIL:
LG Customer Interactive Center
P.O. Box 240007
201 James Record Road
Huntsville, Alabama 35824
ATTN: B2B Business Solution Team

Limited Warranty

It is the user’s responsibility to ensure that the product is used in accordance with the manufacturers guidelines detailed in the instruction manual, supplied with the product, failure to do so will invalidate the warranty.

THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD ABOVE. NEITHER THE MANUFACTURER NOR ITS U.S. DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION, LOST PROFITS, LOST OR CORRUPTED PROGRAMMING OR DATA, OR ANY OTHER DAMAGE WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state.

The followings are not covered under LG General warranty :

damage (including cosmetic damage), failure, loss or personal injury due to misuse, abuse, negligence, improper maintenance or storage, or to acts of nature or other causes beyond our control. (Causes beyond our control include but are not limited to lightning strike, power surges, power outages, and water damage.)

- service required as a result of improper installation, including incorrect or insufficient AC supply (please consult the owner’s manual for power supply requirements).
- installation or repair of antenna systems, cable converters, cable company supplied equipment, or other components in a video system
- set-up or adjustment on consumer controls or damage caused by improper adjustments
- damage caused by other system components
- any unit that has been modified or incorporated into any other unit
- damage caused in shipping or transit
- replacement of batteries on the remote control.
- image burn-in
- repair or replacement of warranted parts by other than an LGE authorized service centers.
- units purchased or serviced outside of the coverage area.
- units where the original factory serial numbers have been removed, defaced or changed in any way.
- units sold and labeled

1. Customer must comply with any technical limitations in the software that only allow to use it in certain ways.
2. Customer may not
- - work around any technical limitations in the software;
- - reverse engineer, decompile or disassemble the Software;
- - make more copies of the Software than specified in this agreement;
- - publish the software for others to copy
3. This software warranty does not apply to defects resulting from unauthorized modifications, misuse, abuse, or operation for purposes other than the intended use.

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General Warranty

Guidance for Warranty Period

Service Process

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