Introduction:

 

The following information outlines the Terms and Conditions of entry into the LG Online Store Customer Review Reward Campaign(“Campaign”) run by LG Electronics S.A. (Pty) Ltd (“the Promoter”). The Terms and Conditions of the Campaign are hosted on the Promoter’s website (https://www.lg.com/za) and are subject to South African law. Entry into the Campaign constitutes acceptance of these Terms and Conditions.

 

Campaign T’s & C’s:

 

1. This Campaign is organised by the Promoter and is open to all persons of 18 years or older and residents of South Africa, except the employees and their immediate families of Promoter, Promoters’ advertising and promotion agencies, merchandisers, suppliers and associated companies.

 

2. The Campaign Period is 16 January 2026 – 31 March 2026 both days inclusive.

 

3. In order to be eligible to enter this Campaign, participants must have previously purchased at any time (or purchase during the campaign period) an LG Residential Air Conditioner from LG’s online store (https://www.lg.com/za).

 

4. No additional purchase is required to enter.

 

5. During the Campaign Period and once participants are eligible to enter, participants must submit a review on the LG Online Store that includes all of the following information:

5.1 At least one image of the installed LG air conditioner

5.2 Written feedback covering:

• Why they chose an LG air conditioner
• Their installation experience
• If LG installation was selected, feedback on that experience
• Their overall usage experience so far (e.g. cooling performance, comfort, noise level, energy efficiency).
• Must have purchased their LG air conditioner on www.lg.com/za with a registered LG Member account.

 

6. Every qualifying review will be regarded as one entry. There is no limit to the number of eligible reviews per participant, provided each review meets all requirements.

 

7. Twenty winners will be randomly selected from all the qualifying entries after the Campaign Period.

 

8. Each winner will receive a R1,000 LG Online Store voucher which will be assigned to the winner’s registered account on the LG Online Store. The voucher can be used on any LG product from the LG Online Store. The voucher will be valid for 6 months from date of issue.

 

9. Winners will be announced on the Promoters official social media platforms (Instagram, Facebook, LG Online Store) platforms on 10 April 2026.

 

10. The Campaign rules may be amended by the Promoter at any time during the Campaign. The Promoter reserves the right to alter, amend or cancel this Campaign in its entirety and/or its prize/value. In the event of an amendment, alteration and/or cancellation, the Promoter will not compensate any individual for any reason whatsoever. The rules and/or any amendments thereto will be interpreted by the Promoter only.

 

11. The winners will be required to have a registered LG Member Account on www.lg.com/za. The voucher will be assigned to their registered LG Member Account.

 

12. The prize cannot be exchanged for an alternate prize or for its cash value for any reason whatsoever.

 

13. No purchases outside the Campaign period will be considered.

 

14. No responsibility is accepted for prizes lost, damaged or delayed as a result of any network, computer hardware or software failure of any kind. Proof of transmission, posting or sending will not be accepted as proof of receipt.

 

15. The Promoter reserves the right to disqualify claims which it considers, in its sole discretion, to not comply with the Terms and Conditions or any participant who it reasonably believes has interfered with the fair running of this Campaign.

 

16. In the event of a dispute, the decision of the Promoter is final, and binding and no correspondence will be entered into.

 

17. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims including, without limitation, to require further verification as to the identity, age, and other relevant details of a winner.

 

18. The Promoter may use personal information, supplied voluntarily by the participant, for marketing purposes for their other products and campaigns/promotions.

 

19. The Promoter will not share any participant’s personal information with any third party except where such disclosure is necessary to enable the Promoter to provide, deliver or in any other way give effect to these rules and/or the prize(s), where such disclosure is required by law or where consent to Promoter sharing your personal information is obtained from participant(s) in advance.

 

20. Participants can choose to opt-out of receiving communication from the Promoter, at any time, by responding to the Promoter on the communication received.

 

21. The Promoter may make media announcements / publications of the names / publication of province where winner resides / photographs of winner/s, save for where any winner/s expressly elect to decline this.

 

22. Promoter reserves the right to carry out audits in respect of any participant/s to verify their eligibility and that of entry.

 

23. In the event that a winner(s), for whatsoever reason, is unable to receive the prize, utilise the prize for whatsoever reason the winner will forfeit the prize. There will be no compensation, in any form, (including, but not limited to monetary compensation, irrespective of the reason(s) for inability of the winner to receive the voucher).

 

24. All participant’s indemnify Promoter, its directors, officers, employees, representatives, agents, and its associated companies (and their directors, officers, employees, representatives and agents) against any / all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever from their participation in any way howsoever in this Campaign.

 

25. All ownership and risk shall pass to the winner on receipt of the prize.