Promoter

The LG Premier Care service is organized by LG Electronics S.A. (Pty) Ltd ("the Promoter"), a company duly governed by the laws of the Republic of South Africa.

 

Eligibility

The LG Premier Care service is organized by LG Electronics S.A. (Pty) Ltd ("the Promoter"), a company duly governed by the laws of the Republic of South Africa.

 

Campaign Period

The eligibility period for the LG Premier Care Service commences on 24 Octoner 2025, and concludes on 1 December 2025, inclusive ("LG Online Black Friday period"). Only qualifying LG products purchased within this specific period are eligible.

 

Participation Requirements

To participate in the LG Premier Care service, customers must purchase qualifying LG products directly from the official LG Electronics Website (www.lg.com/za during the campaign period.

 

Qualifying Products

Qualifying LG Premium TV Models:

Model	Description
OLED77G56LA	77 inch LG OLED evo AI G5 4K 165Hz Smart TV AI Magic remote webOS25 2025
OLED65G56LA	65 inch LG OLED evo AI G5 4K 165Hz Smart TV AI Magic remote webOS25 2025
OLED83C56LA	83 inch LG OLED evo AI C5 4K 144Hz Smart TV AI Magic remote webOS25 2025
OLED77C56LA	77 inch LG OLED evo AI C5 4K 144Hz Smart TV AI Magic remote webOS25 2025
OLED65C56LA	65 inch LG OLED evo AI G5 4K 165Hz Smart TV AI Magic remote webOS25 2025
OLED55C56LA	55 inch LG OLED evo AI C5 4K 144Hz Smart TV AI Magic remote webOS25 2025
OLED65B56LA	65 inch LG OLED AI B5 4K 120Hz Smart TV AI Magic remote webOS25 2025
OLED55B56LA	55 inch LG OLED AI B5 4K 120Hz Smart TV AI Magic remote webOS25 2025
100QNED86A6A	100 inch LG QNED evo AI QNED86 MiniLED 4K 120Hz Smart TV AI Magic Remote webOS25 2025
86QNED86A6A	86 inch LG QNED evo AI QNED86 MiniLED 4K 120Hz Smart TV AI Magic remote webOS25 2025
75QNED86A6A	75 inch LG QNED evo AI QNED86 MiniLED 4K 120Hz Smart TV AI Magic remote webOS25 2025
65QNED86A6A	65 inch LG QNED evo AI QNED86 MiniLED 4K 120Hz Smart TV AI Magic remote webOS25 2025

 

Qualifying LG Home Appliance Models:

Model	Description
GC-X31	900L InstaView™ Door-in-Door French Door Fridge with UVnano™ in Black Finish
GC-J24	679L Door in Door™ Fridge with UVnano™ and Ice & Water Dispenser in Black Finish
GC-L24	675L French Door Fridge with UVnano™ Ice & Water Dispenser in Black Finish
GC-X257	674L InstaView™ Door-in-Door Side by Side Fridge with Uvnano™ Ice & Water Dispenser in Black Finish
GC-J257SLSS	674L Door-in-Door Side by Side Fridge with Uvnano™ Ice & Water Dispenser in Stainless Finish
GC-L257SQSL	674L Side by Side Fridge with Uvnano™ Ice & Water Dispenser in Black Finish
F2V5FRPYJ	9/5kg Front Loader Washer Dryer Combo with AI DD™ & Steam in Middle Black Finish
F4V5RGP2T	10.5/7kg Front Loader Washer Dryer Combo with AI DD™ & Steam in Stainless Finish
F2Y9FCP2ZB	9/5kg Front Loader Washer Dryer Combo with AI DD™ and Steam+™ in Black Finish
F4Y9LCP2ZB	13/8kg Front Loader Washer Dryer Combo with AI DD™ & Steam+™ in Black Finish
F4V5RYP2T	7kg Front Load Washing Machine in Middle Black Finish
F2Y1VYP6J	9kg Front Load Washing Machine in Middle Black Finish
F2Y1HYP6J	7kg Front Load Washing Machine in Middle Black Finish
F2V5FYPYP	9kg Front Loader Washer with AI DD™ & Steam in Stainless Finish
F4Y9LWP2ZB	13Kg Front Loader with AI DD™ & Steam+™ in Black Finish
F0P2CYV2E	21kg Front Loader Washer with AI DD™ & Steam in Black Finish
DFB425FP	14 Place QuadWash™ Dishwasher with TrueSteam™ in Stainless Finish
DFC532FP	14 Place QuadWash™ Dishwasher with TrueSteam™ in Stainless Finish
DFB512FP	14 Place QuadWash™ Dishwasher in Stainless Finish
DFB325HM	14 Place QuadWash™ Dishwasher with TrueSteam™ in Matte Black Finish

 

Acceptance of Rules

Participation in the LG Premier Care service constitutes full and unconditional acceptance of these Terms and Conditions. All customers agree to abide by these Terms and Conditions.

 

LG Premier Care Service Inclusions

The LG Premier Care service includes the following specific conditions:

Dishwashers and Washing Machines:

• A single complimentary cleaning service is available.
• This service is valid after six (6) months from the date of purchase and not later than one (1) year from the date of purchase.

Refrigerators:

• A single complimentary water filter replacement service is available for plumbed fridge models only (where applicable).
• This service is valid after six (6) months from the date of purchase and not later than one (1) year from the date of purchase.

Televisions:

• One (1) year of free Module replacement service is provided after the standard two (2) year warranty period has expired, calculated from the date of purchase.

Only the display module qualifies for this free replacement

 

Service Activation and Process

Proof of Purchase: Upon purchase of a qualifying model, the Customer must retain the original invoice as proof of purchase.

Service Booking: To book a service call for cleaning or Module replacement as per the conditions in LG Premier Care Service Inclusions, the Customer must contact LG Electronics on the following numbers:

·        Call Centre: 0800 545 454

·        WhatsApp: 084 334 4555

Service Assignment: The service request will be assigned to the nearest authorized service centre to the Customer's provided address.

Customer Presence: It is the Customer’s responsibility to ensure that an authorized representative is present at the provided address at the agreed time for the complimentary service or module replacement.

 

Service Exclusions and Additional Services

Should the Customer require any services beyond those explicitly covered by the LG Premier Care (as detailed in LG Premier Care Service Inclusions), these can be negotiated directly with the installer and will be at the Customer's sole expense.

 

Service Areas and Hours

LG Premier Care service is applicable only within the following geographical areas:

·        Johannesburg

·        Pretoria

·        Cape Town

·        Durban

·        Port Elizabeth

·        East London

·        George

·        Bloemfontein

·        Polokwane

Service Hours: LG Premier Care services will be carried out during the following hours:

·        Monday to Friday: 8:00 AM - 5:00 PM

·        Saturday: 8:00 AM - 3:00 PM

 

Data Sharing Consent

By accepting the LG Premier Care for any qualifying Home Appliance or TV purchase, the purchaser (Customer) explicitly agrees to have their personal details (including name, contact number, and physical address) shared with LG Electronics' authorized third-party service providers solely for the purpose of carrying out the specified service.

 

General Conditions

Promotion Exclusivity: This Campaign is not applicable in conjunction with other sales promotions, discounts, or offers, unless explicitly stated otherwise by the Promoter.

Governing Law: Any dispute or claim arising out of or in connection with the LG Premier Care service shall be governed by and construed in accordance with the laws of the Republic of South Africa.

Force Majeure: The Promoter accepts no liability or responsibility for delayed service delivery occasioned by any circumstance not foreseeable and not within its reasonable control. This includes, but is not limited to, stock unavailability, strikes, lock-outs, riots, threats of war, any action taken by governmental or public authority, fire, explosion, storm, flood, earthquake, or other acts of God.

Severability: If any part or all of any clause(s) of these Terms and Conditions is deemed illegal, invalid, or unenforceable:

·        It will be read down to the extent necessary to ensure that it is not illegal, invalid, or unenforceable; but if that is not possible;

·        It will be severed from these Terms and Conditions, and the remaining provisions of these Terms and Conditions will continue to have full force and effect.

Indemnification: To the extent permitted by the Consumer Protection Act and any other applicable law, the customer(s) hereby indemnifies the Promoter and its authorized third parties against any direct, indirect, special, incidental, consequential, or punitive damages or loss of any kind, regardless of how this was caused, and whether it arose under the law of contract or delict or otherwise, because of the Customer’s participation in the LG Premier Care Campaign.

 

Amendments

The Promoter reserves the sole discretion to amend these Terms and Conditions at any time, without prior notice. Such amendments shall be deemed to have taken effect from the date of publication of the revised terms and conditions on the Promoter’s website, www.lg.com/za/promotions. No liability shall lie against the Promoter in favour of any customer and/or third party arising from such cancellation, suspension, or termination of the LG Premier Care Campaign. Therefore, the customer waives any right they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.