To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater).
LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. In order to get the best possible experience from our website, please follow below instructions.
If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater).
Refer to the detailed Warranty information delivered in your product packaging.
If you need Repair Service, submit an online Contact Us.Please have the Serial number of your product and proof of purchase ready. Out-of-warranty service fees may apply for diagnosis, parts, and labor.
I can't play a video stored in USBSymptomThe video in the USB doesn’t play. How to fixCheck if the product you are using supports the feature that you can watch thevideo in your USB.Check if the video has a format that the devicesupports.
I can't connect speakersSymptomTo connect a speakerHow to fix① Connect the cable between speaker and the unit - There are 6cables with colored bands attached at the end. - Connect thecables matching each color with terminals on the unit. ②C...
I can't connect to sound bar and bluetoothSymptom I can’t connect the sound bar and cell phone through bluetooth. How to fix ▶How to set Sound Bar 1) Press “Select Function” of remotecontrol or “F” button of the unit and select Bluetooth.“B...
How do I initialize sound bar?Symptom If the buttons on the sound bar doesn’t function or if it doesn’t produce sound,you may initialize the sound bar. How to fix 1) If the buttons on the sound bar doesn’t function or if it doesn’t produces...
LG Support Need information? Got a question? We can help. Whether you need to register your product, communicate with an LG Support Representative, or obtain repair service. Finding answers and information is easy with LG online service and support. Owner’s Manuals, requesting a repair, software updates and warranty information are all just a click away.