If you experience remote control issues or app errors on your LG TV, the [Reset to Initial Settings (Factory Reset)] feature can help resolve the problem.
Please note that performing a full reset will remove all installed apps and personal settings.
The pointer does not appear on the screen, or the TV does not respond when buttons are pressed.
The TV screen freezes unexpectedly, or menu navigation becomes noticeably slow due to a system error.
Apps such as Netflix or YouTube do not open properly or close unexpectedly during use.
On your TV remote, press the [Settings] (gear icon) or [Mute] button three times in a row.
2021 or newer TVs [webOS 6.0 or later]: Press the [Settings] button on the remote, [All Settings], [General], [System], [Reset to Initial Settings]
2020 TVs [webOS 5.0]: Press the [Settings] button on the remote, [All Settings], [Support], [Reset to Initial Settings]
2019 or older TVs [webOS 4.5 or earlier]: Press the [Settings] button on the remote, [All Settings], [General], [Reset to Initial Settings]
[Reset All]: Resets all settings to their default values.
[Reset all except network settings]: Resets all settings to their default values, except for your network settings.
If the issue persists after following the steps above, you can get further support through LG Chatbot on our website or by requesting a technician visit.
(Note: A service fee may apply if your product is out of warranty.)
This guide is based on standard models. The settings menu may vary by model.
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