Help Library

Topic

  • Document Contents
    Troubleshooting
    Video is not matched with audio.
    Video is not matched with audio.SymptomAudio and video don’t synchronize.You can adjust AV Sync. from sound menu.※ This is provided for some models only. How to fix[Settings] → [Sound] → [AV Sync. Adjust] → [On]※ The more “- “, the faster t...
  • Document Contents
    Troubleshooting
    No broadcasting screen
    No broadcasting screenSymptomTo set Auto TuningNon-SMARTHow to fixHow to set Auto Tuning ※ Setting procedure/adjustment menu may vary by model.Menu → Channel → Auto Tuning
  • Document Contents
    Troubleshooting
    Lines appear on the screen.
    Lines appear on the screen.CausesIncorrect setting of incoming signal or Aspect Ratio may cause lines/noise onthe picture.Things to check ① Check if the aspect ratio is set as 16:9 (Original ratioselected).② Check the antenna signal and cab...
  • Document Contents
    Operation
    I forgot PIN number.
    I forgot PIN number.Symptom You can set Pin number to lock channels/apps, and change the number, ifneeded. Initial PIN number is “0000”, and user can change thisnumber. ※ If you forget the PIN number, it onlycan be reset by contacting custo...
  • Document Contents
    Troubleshooting
    Power delay
    Power delaySymptomFor OLED, LED, LCD, and PDP products, it may take some time to show an imagewhen you turn on the power.How to fixSee if LG logo shows up on the screen when you turn on the power.If you are using set-top box, check if the s...
  • Document Contents
    Troubleshooting
    I can hear snap, clap sound from TV.
    I can hear snap, clap sound from TV.SymptomClattering noise How to fix- Clattering noise : This is common for thermal deformation products like cars,or furniture made of plastic and this is due to temperature and humidity.- Electrical noise...
See more