Help Library

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  • Document Contents
    Operation
    Forgot your password?
    Forgot your password?SymptomYou can set/reset the password. Initial passwordis “0000” and user can change it. ※ If youforgot your password, you can initialize it only through customer service.Carefully set your password. ※ Things to check L...
  • Document Contents
    Troubleshooting
    Is the symptom only for digital broadcasting?
    Is the symptom only for digital broadcasting?SymptomAudio and video don’t synchronize.You can adjust AV Sync. from sound menu.How to fixTV before ‘13 (including Smart TV)Menu → Sound → AV Sync. Adjust※ The more “- “, the faster the audio an...
  • Document Contents
    Troubleshooting
    Do you hear noise when watching? (High frequency noise)
    Do you hear noise when watching? (High frequency noise)SymptomHigh frequency noiseHow to fixCoil type parts are used for TV configuration and they create noise. If there isno trouble with display, you may be carefree to use it.※ watching di...
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    Operation
    Do you want to lock a particular channel and external input?
    Do you want to lock a particular channel and external input?Symptom Do you want to lock a particular channel, external input, or APP of SmartTV? You can lock a particular channel or external input throughLock feature and if you enter passwo...
  • Document Contents
    Troubleshooting
    Is the remote control set for TV?
    Is the remote control set for TV?SymptomYou can’t turn off the power with remote control or power button on the product.How to fix1. Check if the switch on the product is working properly.※ The location of the switch differs depending on th...
  • Document Contents
    Troubleshooting
    Do you hear noise even if you turn off the TV? (Thermal noise)
    Do you hear noise even if you turn off the TV? (Thermal noise)SymptomClattering noise How to fix- Clattering noise : This is common for thermal deformation products like cars,or furniture made of plastic and this is due to temperature and h...
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