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    Troubleshooting
    The remote controller does not work. What should I do?
    The remote control has limited operation.▶ as it only seems to work when placed in close proximity to the indoor unit Symptom Remote only works when placed in close proximity to the indoorunit Cause The remote only works when used is close ...
  • Document Contents
    Operation
    [ThinQ] Unable to register air conditioner in ThinQ app.
    How to Use LG ThinQ■ When registering AC on ThinQ app, the screen stops at “Connect Product” step 11. On which screen are you experiencing the registration failure problem? * Customer: The screen freezes at “Connect Product” step 1.1)Unplu...
  • Document Contents
    Operation
    [ThinQ] (iOS) “Incorrect password for network LGE_AC_~~~” error pop-up appears when registering an air conditioner.
    How to Use LG ThinQ■ An error pop-up saying Wi-Fi password is incorrect - Under “Enter Password“ page, do you see a pop-up that says Incorrect passwordfor network “LG_AC_XXXX”? 1)Agent: To enter a password, repeat the last 4 characters of ...
  • Document Contents
    Troubleshooting
    Why do I hear humming/buzzing noises from the indoor unit?
    Why do I hear humming/buzzing noises from the indoor unit? Symptom I hear humming noises from my indoor unit. Cause 1. Clogged air filter will cause humming noise from the indoorunit. You may hear the noise when the innermotor runs. 2. Drai...
  • Document Contents
    Troubleshooting
    Inspection code: CH38
    ■ Title - Inspection code: CH38■ Problem - Error/Display screen■ Symptom - CH38■ Possible Cause - The CH38 error code will appear when the refrigerant(gas) level of theappliance is low, to protect the appliance.■ Solution or Settings1. Did ...
  • Document Contents
    Troubleshooting
    Display screen turns off by itself. Can’t turn on.
    ■ Title - Display screen turns off by itself. Can’t turn on.■ Problem - Error/Display screen ※ When you turn off the appliance with its display screenset to ‘off’, it will automatically turn’ on’ the display screen when itsrestarted.
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