Features vary by model. Not all features referred to in the below Q&A are available on every product in the LG range. Please refer to specifications / product pages for details by model.

Yes, we offer a range of replacement parts and accessories across all our Vacuum Cleaners, including filters, brush rolls, and attachments. These can be purchased from LG service agents, find your closest here https://www.lg.com/nz/support/contact-us/locate-repair-center/

LG provides comprehensive customer support, including troubleshooting guides in the user manual and online resources. If you encounter any issues with your Handstick Vacuum Cleaner, such as loss of suction or battery problems, refer to the troubleshooting section of the manual or contact our customer service team for assistance. 

Our handstick vacuum cleaners possess the features of a cordless, lightweight, and manoeuvrable vacuum cleaner designed for quick clean-ups and ease of use. On the other hand, our bagless vacuum cleaners collect dust and debris in a dirt bin or canister instead of disposable bags. The bagless vacuums tend to be larger in size, but are still an efficient and easy product to use.

Yes, our Handstick Vacuum Cleaners are versatile and designed to effectively clean various surfaces, including carpets, hardwood floors, tiles, and more. They come with adjustable suction power, and various nozzle types and attachments to ensure thorough cleaning on different floor types.

To maintain optimal performance, it's recommended to regularly empty the dustbin, clean the filters, and remove any hair or debris tangled around the brush roll. We also offer a number of removable and washable filters sold separately to our handstick vaccum, ensuring you always maintain your vacuum to ensure optimal clean. Refer to the user manual for specific cleaning instructions tailored to your model. 

Yes, our LG Hand stick Vacuum Cleaners are cordless for your added convenience and manoeuvrability during performance. They are powered by rechargeable lithium-ion batteries, allowing you to move freely around your home without being tethered to a power outlet.

Our LG bagless handstick vacuum cleaners offer several advantages, including cost savings from not having to purchase replacement bags, easy emptying features and reduced environmental impact by eliminating the need for disposable bags. 

Yes, LG bagless handstick vacuum cleaners are designed with user convenience in mind. They typically feature simple, one-touch mechanisms for emptying the dustbin, as well as washable filters that can be easily cleaned to maintain optimal performance. Additionally, the convenience of an easy emptying dustbin is a significant benefit of owning a bagless vacuum, providing a convenient and reusable option to empty the dust cannister.

Yes, LG bagless vacuum cleaners are engineered to deliver powerful suction and efficient pick-up performance for thorough cleaning on various surfaces, including carpets, hardwood floors, tiles, and upholstery. 

 Please check the following:

① Make sure the power plug is connected.

② Check that the vacuum cleaner is properly installed. It will beep if set up correctly.

③ If the dust stops emptying, pressing the "Start/Stop” button will restart the process.

④ The dust-emptying mode is either automatic or manual:

-The default setting for robot vacuum cleaners is Auto mode. The default setting for stick vacuum cleaners is Manual mode.

-For Manual mode, press the Stick Empty or Robot Empty buttons while the stick or robot vacuum cleaners are docked to begin the dust emptying process.

-To switch between the Manual and Auto dust-emptying modes, press the Select Mode button for at least three seconds.

Please check whether:

① The power plug is fully inserted into the outlet.

② Any multi-outlet strip is switched on.

③ The breaker hasn't tripped and power is available.

Here are some tips:

① Check if the vacuum is properly installed—it will beep when placed correctly. Reinstall the vacuum if there is no beep.

② Make sure the auxiliary battery is fully pushed in until its icon flashes.

③ Check that the robot vacuum has docked correctly—it beeps when in place. Also, check for debris if an error message pops up.

④ Check that the plug is fully inside the outlet.

⑤ Unplug the unit and wipe off any debris from the charging terminal with a dry cloth.

⑥ Your unit may not charge if the temperature is below 5°C. Try charging again after it’s above 5°C.

Here are some tips:

① New vacuums may have a "new" smell that tends to go away after about 3 months.

② Check for damp dust stuck on the mop nozzle, since it can create odors. Remember to remove any wet dust after each use before storing your vacuum. The pre-filter, exhaust filter, or large dust separator may also start smelling if not dried completely. After a wash with water, dry the parts thoroughly in well-ventilated shade for at least 24 hours before using them again.

③ If you can smell the dust bag, strong odors like pet waste may have transferred to the dust bag. Replace the bag after vacuuming up strong-smelling items even if it is not full. Similarly, old dust bags that haven't been replaced in a long time may also start to smell. Replace the dust bag regularly even if it’s not full.

A motor is not working properly. This could be caused by:

The motor that presses the dust bin cover separation button

The motor that opens and closes the dust bin cover

The motor that changes air flow between the STICK Emptying and the ROBOT Emptying modes

Please unplug the power cord and contact an LG Electronics service center.

The dust bag is full and needs replacing. You can purchase additional replacement dust storage bags via official LG stockists.