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LG's ExtendedCare Plan protects your investment by offering extended service coverage provided by LG for commercial displays in the hospitality, healthcare, and digital signage markets. By offering this program, you will enjoy the added peace of mind that comes with knowing your products are protected.
Quick Swap (Advanced Exchange)
Minimizes down time of device and quickly gets the device up and running. LG will provide a return box and prepaid return shipping label for customer to return the unit. Service call for Advanced Exchange must be made by 2pm CST. Next Business Day Exchange, 2nd Business Day Delivery or 3rd Business Day Delivery dependent on the product model and service option available.
White-Glove Quick Swap (Advanced Exchange)
An LG authorized technician will meet you onsite. Technicians will remove, re-install and return product. Service calls for Advanced Exchange delivery must be made by 2pm CST.
Next Business Day Exchange, 2nd Business Day Delivery or 3rd Business Day Delivery dependent on the product model and service option available.
Service Disclaimer: You assume any and all risks associated with the installation or replacement of any parts/accessories on your LG product including, but not limited to, bodily injury or personal property loss or damage.
LG recommends that you use a factory authorized service center that has all the requisite skills, tools, training, and licenses/permits to provide complete and comprehensive service for your LG product and for your safety. Please contact LG Customer Service at 1-800-243-0000 for assistance locating an LG-authorized service center.