Product support


To use the above .zip file:

  1. Click the download link and choose SAVE when prompted (trying to run a .zip file will go on endlessly without ever completing the task).
  2. Locate the downloaded file. It is usually located in the Downloads folder of your computer.
  3. Right-click and choose Extract, Extract All, or Extract Here (whichever option you see).
  4. Choose a location for the file being extracted (using default location should be fine).
  5. In the case of an executable file (.exe), once unzipped, click and run.
  6. In the case of an HTML file, once unzipped, you should see one FILE and one FOLDER. Right-click the FILE, choose OPEN WITH, then choose a web browser (Internet Explorer, Google Chrome, Firefox, etc.)

What’s going on with your product?

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