TERMS AND CONDITIONS OF PURCHASE

 

Last Updated: September 22, 2026

 

1. INTRODUCTION

LG Electronics Canada, Inc. ("LG" or "We") welcomes you, the end-user ("You") to our online store on the LG Canada website, www.lg.com/ca_en and www.lg.com/ca_fr, (the “Store”). The Store is the property of LG.

These Terms and Conditions of Purchase ("Terms of Purchase") apply to individual customers purchasing for personal, family, or household purposes (and not customers acting for business purposes).

These Terms of Purchase set forth information necessary for You to browse and pay for products and services (collectively, "Product") on the Store.

These Terms of Purchase apply to any purchase of Product on the Store. BY CLICKING ANY “BUY”, “ORDER” OR SIMILAR BUTTON OR OTHERWISE INITIATING A PURCHASE THROUGH THE STORE, YOU: (A) ACKNOWLEDGE AND AGREE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS OF PURCHASE; AND (B) REPRESENT AND WARRANT THAT YOU ARE ACTING AS AN INDIVIDUAL CONSUMER AND NOT IN A BUSINESS CAPACITY. IF YOU DO NOT AGREE TO THESE TERMS OF PURCHASE, DO NOT USE THE STORE TO MAKE ANY PURCHASE(S).

LG’s Terms of Use ("Terms of Use") applies to the Store and Product and is made a part of these Terms of Purchase. In the event of any conflict between these Terms of Purchase and the Terms of Use, these Terms of Purchase will prevail. Please note that LG’s Privacy Policy ("Privacy Policy") applies to Your use of the Store, Product, and information You provide while making a purchase. Please read the Terms of Use and Privacy Policy carefully.

References in these Terms of Purchase to Your “use” of Product include Your handling, installation, or other use of Product.

 

2. PRICE, PAYMENT AND ORDERS

YOU AGREE THAT, AS A CONDITION OF PURCHASE OF PRODUCT, YOU MUST NOT RESELL, DISTRIBUTE, TRANSFER, OR OTHERWISE PROVIDE PRODUCT TO ANY THIRD PARTY.

Price. The price of any Product is determined and set solely by LG. The prices published on the Store are subject to change at any time without notice and may not be available on other websites or at offline retailers. However, orders already submitted to, and accepted by, LG will not be affected by such changes. All prices are subject to the stated shipping, handling and delivery charges, as well as any applicable taxes, duties, service fees (including installation fees, storage fees and haul-away fees), environmental handling fees, and levies. The amount that You actually pay will be determined by the sales price set by LG, the discount coupon applied to the Product (if any), the discount applied through events (if any), and applicable shipping, handling and delivery charges, taxes, duties, service fees (including installation fees, storage fees and haul-away fees), environmental handling fees, and levies (the “Total Purchase Price”), all of which are in Canadian Dollars, unless another currency is explicitly stated. You will be notified by LG during the checkout process of any discounts, shipping, handling and delivery charges, taxes, duties, service fees (including installation fees, storage fees and haul-away fees), environmental handling fees, and levies, in each case to the extent applicable at the time of checkout, that will affect the advertised price of Product. Upon such notification, You shall receive an opportunity to confirm or cancel the purchase. If You confirm the purchase, You are fully responsible for paying the Total Purchase Price.

Payment. Except for Quebec residents, You may purchase Product using the available payment methods accepted by LG: Debit (Visa or Mastercard), Credit Card (Visa, MasterCard or American Express), PayPal, Apple Pay (available on Apple devices) or through our financing provider, Affirm Canada Holdings Ltd. (“Affirm”) (if available for Your purchase). Quebec residents may purchase Product using a Credit Card (Visa, MasterCard or American Express).  All information You provide at the time of Your purchase must be valid, accurate and up-to-date.

Direct credit-card payments are provided via our third-party payment service provider. LG does not process or store Your credit card information. By submitting Your credit card information, You are sending Your basic, purchase, and financial information to our third-party payment service provider to process Your payment and (if elected) store Your information for future purchases. We encourage You to review our third-party payment service provider’s privacy policy and terms before use. Your credit card will be charged for an item when the shipment process for Your order has been initiated. LG will not be responsible for any failures of the third-party payment service provider to adequately protect Your information. You assume all risk related to third-party payment processing. Please be advised that We may change the third-party payment provider from time to time.

Payment plans are provided via Affirm for certain Product. If You opt to use Affirm as Your payment option, You will be redirected to Affirm’s site to make payments via their third-party service and Your purchase will be subject to the Affirm terms. We encourage You to review Affirm’s privacy policy and terms before using Affirm. You agree that LG will not be responsible for Your relationship with Affirm. You understand that LG assumes no liability for any services provided by Affirm, including any financing.

Orders. An order confirmation does not signify the acceptance of Your order or constitute a confirmation of sale. LG may accept, reject, or place quantity or other limits or modifications on Your order for any reason and at any time after receipt of Your order. If LG rejects, limits, or otherwise modifies Your order, We will notify You using the email address or other contact information You provide to LG. If LG cancels an order or part of an order that We have already charged You for, which LG reserves the right to do, We will refund You the full amount of payment for the cancelled part.

Pre-Orders. From time to time, LG may make certain Product available for pre-order (“Pre-Order”). Pre-Orders can be made by adding a Product to Your cart and proceeding to checkout. Payment information will need to be provided at checkout. All Pre-Order purchases must be made by credit card. (If You have any other Product in Your cart at the time You make Your Pre-Order purchase, such Product must also be purchased by credit card.) You will be charged for the Product at the time of Your Pre-Order purchase, even though some time will pass before the Product is delivered to You. If You are an LG Member, You will be able to view Your Pre-Order Product by logging in to Your LG account and viewing Your order status.

When You purchase Your Pre-Order Product, You will be provided with an estimated delivery date. If Your Pre-Order Product arrives earlier, it may be shipped to You earlier. You will receive an email when Your Pre-Order Product is being prepared for shipment and when it ships. Once You purchase Your Pre-Order Product, the rules relating to Returns (set out below) apply. If there is limited availability of a Pre-Order Product, We may limit the number of Pre-Order Products You can order. We may also offer a special promotional item (or items) with a Pre-Order purchase. If We do so, limited availability may mean these items will only be available while supplies last.

 

3. SHIPPING

Express Delivery. If You place Your order with Express Delivery, We will use commercially reasonable efforts to deliver Your order within 1-2 business days from when it is placed. LG will not be liable for any delays in transportation or if Your order is delayed due to issues with Your payment method. The cost for Express Delivery is shown at checkout. Express Delivery may not be available to Your location. Express Delivery is only available with the following Products: washers, dryers, the WashTower™, the Styler®, refrigerators, ranges, range hoods, cooktops, wall ovens, washer dryer combos, and dishwashers (each a “Major Appliance”) and TVs larger than 55”, provided that the foregoing list is subject to change at any time at LG’s sole discretion. Shipping dates and arrival times are only estimates and cannot be guaranteed.

Standard Delivery. If You place Your order with Standard Delivery, We will use commercially reasonable efforts to deliver Your order in a timely manner using the information that You provide with Your order. We reserve the right to increase, decrease, add or eliminate shipping, handling and delivery charges from time to time prior to You placing Your order. Shipping, handling and delivery charges will be disclosed during the ordering process and prior to You completing Your purchase. Shipping dates and arrival times are only estimates and cannot be guaranteed.

We will deliver Product within Canada only. When placing an order, it is Your responsibility to provide a valid shipping address. The provided address must be accurate, complete, and up to date. Delivery may not be available in remote areas or may be subject to additional shipping charges to such areas. If Your address falls within this remote area category, You will be informed during the checkout process.

Major Appliances and TVs larger than 55” Delivery. Major Appliances and TVs larger than 55” are delivered into Your premises by our delivery partner. Delivery will be scheduled during the checkout process. You will be contacted by the delivery partner to confirm or change delivery timing. If the delivery partner cannot reach You, delivery will be delayed or cancelled. If Your delivery is delayed, it could result in storage fees (see below). If Your delivery is cancelled, no restocking fee will be assessed; however, any shipping, handling and delivery charges, duties and levies, as well as applicable taxes on the foregoing, incurred at the time of purchase will not be refunded.

If You need to reschedule Your delivery date, You may do so by directly contacting the delivery partner. (Please check Your LG Shipping Confirmation email or LG Delivery Confirmation email for the delivery partner’s contact information.) If You need to reschedule Your delivery date, storage fees may apply. Deliveries that are rescheduled to be made more than thirty (30) days after the purchase date will be subject to a storage fee of $10 per day, per Product. You must contact LG to pay any storage fees, either by phone at 1-888-542-2623 or through the online shopping web chat on the Store. Payment can only be made by credit card. You must accept delivery of Your Product, unless Your Product is damaged, defective, incorrect, or delivered more than thirty (30) days after the delivery date that We indicated to You.

If You refuse to accept delivery for any other reason, the Product will be returned to LG. No restocking fee will be assessed; however, any shipping, handling and delivery charges, duties and levies, as well as applicable taxes on the foregoing, incurred at the time of purchase will not be refunded.

Delivery of all other Products. All other deliveries will be made as a signature required parcel service. You must be present to sign for the delivery. You must accept delivery of Your Product, unless Your Product is damaged, defective, incorrect, or delivered more than thirty (30) days after the delivery date that We indicated to You.

If You refuse to accept delivery for any other reason, or if delivery cannot be completed because You are not present at the delivery location, the Product will be returned to LG. No restocking fee will be assessed; however, any shipping, handling and delivery charges, duties and levies, as well as applicable taxes on the foregoing, incurred at the time of purchase will not be refunded.

Corrections to Shipping Address. If there are any changes required to correct a delivery address such as a spelling error or missing unit number, You must notify LG as soon as possible, and if applicable, before Your order is released to the delivery partner. You may not change the delivery address after placing an order. If an address change is required, the order must be canceled and a new order created.

Cancellations. You may cancel an order only while the "Cancel" button is available on the "Track My Order" page by: (a) clicking that button; (b) calling our Customer Support Centre at 1-888-542-2623; or (c) contacting us through the online shopping web chat on the Store. If the "Cancel" button is not available on the "Track My Order" page, then You may not cancel the order and instead You must follow the return process outlined in Section 4 – Returns and Limited Warranty.

Missing or Damaged Product. Major Appliances and TVs larger than 55” Orders: If a portion of Your order is missing, You must notify LG within twenty-four (24) hours of Your order showing as “Delivered”. Please have Your order and tracking numbers ready when You contact us. You must inspect the packaging before signing for the delivery. If the Product arrives in damaged packaging, You should unbox the Product in the presence of the delivery partner to check its contents. If the Product is damaged, please refuse delivery and have the driver note “damaged.” If only a portion of Your order arrives with damage, please refuse only the portion that is damaged. If damage to the Product is discovered after delivery, You must report the damage within forty-eight (48) hours of the delivery date. All Other Orders: If a portion of Your order is missing, You must notify LG within twenty-four (24) hours of Your order showing as “Delivered”. Please have Your order and tracking numbers ready when You contact us. You must inspect the packaging before signing for the delivery. If Your order arrives with damaged packaging, You must refuse delivery and request the driver to note “box damaged.” If Your packaging was not damaged, but You discover that any Product in Your order is damaged, You must report the damage within forty-eight (48) hours of the delivery date.

 

4. RETURNS AND LIMITED WARRANTY    

Returns. You have fifteen (15) days from the Product delivery date to request a return of that Product without a restocking fee. You may request a return of Product more than fifteen (15) days, but not more than thirty (30) days, from the Product delivery date, subject to the following restocking fees:

(a) for Major Appliances and TVs larger than 55”, a restocking fee equal to fifteen percent (15%) of the Total Purchase Price paid for the returned Product (excluding shipping, handling and delivery charges, service fees (including installation fees, storage fees and haul-away fees), duties and levies, as well as applicable taxes on the foregoing) will be deducted from the refund amount; and

(b) for all other Product, a restocking fee of twenty-five Canadian Dollars (CAD$25) will be deducted from the refund amount.

You acknowledge and agree that the restocking fee is a genuine pre-estimate of a portion of the damages incurred by LG in connection with the returned Product, including return shipping, handling, inspection, administration and restocking costs, as applicable, and is not a penalty.

Requesting a Return. You can request a return through the “Track my order” page. The “Return” button will be available for You to submit a return request for thirty (30) days after the Product delivery date. You can also request a return by phone at 1-888-542-2623 or through the online shopping web chat on the Store. The Product must be returned in like-new condition. Product that is returned with missing accessories, or is damaged, scratched or dented will not be eligible for refund. Once Your return request is approved, for Major Appliances and TVs larger than 55”, We will arrange the pickup by courier and You will be notified or contacted by the courier on behalf of LG regarding the pickup details. For all other Product returns, You will receive an email with the return label. Please attach this label to the box and send it back to us. Returns for Product after thirty (30) days from the Product delivery date will not be accepted unless otherwise required by law.

Refund Amount. For an accepted return, the Total Purchase Price paid for the returned Product will be refunded to You, less: (a) any restocking fee applicable under this Section 4; (b) any shipping, handling and delivery charges, service fees (including installation fees, storage fees and haul-away fees (subject to any applicable refund entitlement under Section 5)), duties and levies, as well as applicable taxes on the foregoing; and (c) any applicable adjustments for Gifts or bundle offers described under “Gifts and Bundle Offers” in this Section 4.

Gifts and Bundle Offers. If You receive a promotional gift (a “Gift”) as part of a purchase of a qualifying item (a “Qualifying Item”), the Gift is provided conditionally. You may only retain the Gift if You retain the Qualifying Item. If You return the Qualifying Item to LG, You must also return the Gift to LG in its original condition in accordance with these Terms of Purchase, including this Section 4 – Returns and Limited Warranty (and the applicable return timeframe and process).

If You fail to return the Gift, then You agree to purchase the Gift at the prevailing retail value of the Gift (as determined by LG in its sole discretion) (the “Gift Value”) and LG reserves the right to: (a) deduct the Gift Value from any refund due to You; or (b) if a refund has already been issued without deducting the Gift Value, then LG may reverse the refund and re-issue a partial refund equal to the original amount paid minus the Gift Value. In either case, You agree that any such deduction or reversal is part of the original transaction and not a new charge. For certainty, no waiver of LG’s rights shall occur due to any act or omission of LG, including in the case of LG’s inadvertent issuance of a full refund without Your return of the Gift to LG.

If You choose to return one or more items included in a bundle offer, a lower discount rate or no discount, as determined by LG in its sole discretion, will be applied to Your purchase and this will be reflected in the refund You receive. If LG inadvertently issues a full refund without adjusting for the applicable bundle discount, LG reserves the right to correct the refund by either: (a) reversing the full refund and re-issuing a partial refund that reflects the adjusted pricing; or (b) charging You the difference between the incorrectly issued full refund and the correct refund amount, based on the applicable lower discount rate or no discount, as determined by LG in its sole discretion, and You agree to be charged such amount. In either case, You agree that any such correction, whether by refund adjustment or charge, is part of the original transaction and not a new charge.

Refund Method and Processing. The refund will be issued using the same payment method You used during the purchase process. For Major Appliances and TVs larger than 55", it may take up to 10 weeks from the time the courier picks up Your returned Product for us to inspect it and process the refund. For all other Product, it may take up to 2 weeks from the time We receive Your returned Product for us to inspect it and process the refund.

LG has the right to refuse Your return, not provide You with a refund, and reverse any issued refund if LG determines, in its sole discretion, that You have not complied with this Section 4 – Returns and Limited Warranty or any other provision of these Terms of Purchase.

 

5. ADDITIONAL SERVICES

Haul-Away. If You select haul-away during checkout for Your new appliance, LG will haul away Your old appliance on the delivery date for Your new appliance. The cost for Haul-away is shown at checkout (where applicable).  Haul-away is only available for the following appliances: refrigerators (36” wide or less), washers, dryers, ranges, wall ovens, cooktops, microwave ovens, hoods, the LG Styler ® and dishwashers. The old appliance must be the same appliance type and in the same space as the new appliance being delivered. The old appliance must be clean on the outside, empty and disconnected from electricity, gas and/or water hookups. No obstacles can be in the path of removal including but not limited to furniture, narrow doorways or stairways, toys, pets, snow, ice, etc. LG will not disassemble Your old appliance prior to removal. Your old appliance will be recycled in accordance with applicable environmental guidelines.

For the safety of the delivery personnel, LG may in its sole discretion refuse to deliver and/or haul-away Your appliance if it deems the conditions hazardous. If it is not possible for the haul-away service to be provided because there is not suitable access to the appliance or the conditions are hazardous, the delivery agent reserves the right to terminate haul-away and You will be provided a refund for the amount paid for the haul-away service.

Laundry Installation. On the delivery date, LG will provide basic installation (e.g. connecting to the existing electrical outlet(s), dryer vent and water supply) using connectors which may or may not be supplied with Your appliance (the parts required for installation, and which parts are included are shown in the Product’s user manual). This service is available for the following appliances: washers, dryers and the Styler®. It is Your responsibility to ensure Your premises has the required utilities, connections, and parts (that are not included with Your new appliance (e.g. water supply line, duct)) ready when the installation personnel arrive. Installation must be selected during checkout for Your new appliance. Installation excludes any alterations to Your premises, such as carpentry, plumbing, or electrical work. Installation will not be provided if the required utilities, connections, and parts applicable to the appliance are not available at the time of delivery. This service is not available with gas appliances. Product packaging will be removed.

Washer/Dryer Pedestal Installation. Pedestal installation must be selected and paid for during checkout for Your new appliance. You must provide the compatible pedestal with the washer/dryer that was purchased (if You are not purchasing the pedestal with Your new washer). Your old pedestal, if applicable, must be disconnected from electricity and water prior to installation of Your new pedestal. This pedestal installation service is only available on new washer/dryers. Details regarding compatible pedestals for Your washer/dryer are provided in the Product’s user manual.

Washer/Dryer Stacking. Stacking must be selected and paid for during checkout for Your new washer/dryer. You must provide the stacking kit designed for the new laundry pair purchased. The stacking kit must be “new in bag” and will only be installed on Your new appliances. Stacking services are not available if drilling into Product or walls is required. Details regarding required parts for stacking kit installation are provided in the Product’s user manual.

Refrigerator Doors/Handles Reversal/Removal. This service must be selected and paid for during checkout for Your new appliance. You can request that Your refrigerator door handle/s and/or refrigerator door/s be removed for easier handling and installation. This service is only available for refrigerators.

For certainty, references in these Terms of Purchase to Product include the services described in this Section 5 – Additional Services.

 

6. INDEMNIFICATION

To the maximum extent permitted by law, You agree to defend, indemnify and hold LG and its affiliates and its and their respective directors, officers, shareholders, principals, employees, contractors, assigns, licensors, licensees, successors in interest, and agents (the “LG Parties”) harmless from and against any and all demands, claims, losses, liabilities, damages, fees, expenses, and costs (including legal fees, court costs, settlement amounts, damage awards, disbursements, and expenses), made against any LG Party by any third party or otherwise arising out of or in connection with: (a) Your breach of these Terms of Purchase; (b) Your purchase or use of the Product; (c) without limiting the generality of the restriction on Your resale, distribution, transfer, and supply of the Product at Section 1, any third-party use of the Product You purchase; or (d) Your use of the Store, as the case may be.

You acknowledge and agree that the LG Parties are third party beneficiaries of the provisions in this Section 6, and that the LG Parties will have the right to enforce this Section 6 against You as a third party beneficiary of this Section 6.

 

7. LIMITED WARRANTY AND DISCLAIMERS

THIS SECTION 7 DOES NOT APPLY TO QUEBEC CONSUMERS. PLEASE NOTE THAT SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, REPRESENTATIONS, OR CONDITIONS, SO THE PROVISIONS OF THIS SECTION 7 MAY BE LIMITED IN THEIR APPLICATION TO YOU. For further information about Your statutory rights, please contact Your local authority, trading standards department, consumer protection office or bureau, or equivalent.

Product purchased through the Store is covered under LG’s limited warranty, which is subject to the specific terms and conditions of the warranty applicable to each Product. The terms and conditions of LG’s limited warranty for Your Product can be consulted here: https://www.lg.com/ca_en/support/warranty.

EXCEPT AS MAY BE EXPRESSLY PROVIDED UNDER A LIMITED  WARRANTY FOR NEWLY PURCHASED PRODUCT,  AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE STORE AND PURCHASE OR USE OF ANY PRODUCT IS AT YOUR SOLE RISK AND THAT ACCESS TO THE STORE AND ANY PRODUCT ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS AND “WITH ALL FAULTS” AND WITHOUT ANY WARRANTY OF ANY KIND OR NATURE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE STORE AND THE PRODUCT IS WITH YOU. ANY USE OF OR RELIANCE ON THE STORE AND ITS CONTENT OR ANY PRODUCT, SHALL BE AT YOUR SOLE RISK.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LG AND ITS SUPPLIERS EXPRESSLY DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS OF ANY KIND (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE ARISING AT LAW OR IN EQUITY) WITH RESPECT TO THE STORE AND THE PRODUCT, WHICH INCLUDES BUT IS NOT LIMITED TO, ANY IMPLIED OR STATUTORY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, TITLE, ACCURACY, CORRESPONDENCE WITH DESCRIPTION, SATISFACTORY QUALITY AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR THOSE ARISING OUT OF A COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, LG MAKES NO WARRANTY THAT THE STORE OR THE PRODUCT WILL MEET YOUR NEEDS OR REQUIREMENTS OR THAT THE STORE WILL BE CONTINUOUSLY AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR FREE OF ERRORS, BUGS OR VIRUSES OR THAT THE STORE WILL BE COMPATIBLE WITH YOUR DEVICE OR RELATED EQUIPMENT OR SOFTWARE OR THAT DEFECTS IN THE STORE WILL BE CORRECTED. WE MAKE NO REPRESENTATION OR WARRANTY AND THERE IS NO CONDITION AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE STORE OR THE PRODUCT OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE STORE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH THE STORE OR FROM US OR OUR SUBSIDIARIES/OTHER AFFILIATED COMPANIES SHALL CREATE ANY WARRANTY OR CONDITION. WE DISCLAIM ALL EQUITABLE INDEMNITIES.

 

8. LIMITATION OF LIABILITY

THIS SECTION 8 DOES NOT APPLY TO QUEBEC CONSUMERS. PLEASE NOTE THAT SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PROVISIONS OF THIS SECTION 8 MAY BE LIMITED IN THEIR APPLICATION TO YOU. For further information about Your statutory rights, please contact Your local authority, trading standards department, consumer protection office or bureau, or equivalent.

UNDER NO CIRCUMSTANCES WILL LG OR THE LG PARTIES BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF INFORMATION OR DATA, LOSS OF USE, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF PROFITS, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH: (A) THE PURCHASE OR USE OF ANY PRODUCT; OR (B) THE ACCURACY OR COMPLETENESS OF ANY PRODUCT DESCRIPTION, HOWEVER ARISING, INCLUDING WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY, EQUITY, OR ANY OTHER THEORY OF LIABILITY, EVEN IF LG KNOWS OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF SUCH DAMAGES ARE OTHERWISE FORESEEABLE AND EVEN IF ANY LIMITED REMEDY IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. LG’S ENTIRE LIABILITY SHALL BE LIMITED TO REPLACEMENT, REPAIR, OR REFUND OF THE PURCHASE PRICE PAID BY YOU TO LG FOR THE APPLICABLE PRODUCT, AT LG’S SOLE OPTION, EXCEPT IF YOU CAUSED, IN WHOLE OR IN ANY PART, ANY OF THE DAMAGE OR LOSS, IN WHICH CASE, YOU SHALL BE SOLELY AND ENTIRELY LIABLE FOR ALL SUCH DAMAGE AND LOSS.

You acknowledge and agree that the LG Parties are third party beneficiaries of the provisions in this Section 8 and that the LG Parties will have the right to enforce this Section 8 against You as a third party beneficiary of this Section 8.

 

9. DATA PROTECTION AND PRIVACY

When You place an order through the Store, You provide us with personal information. We will use Your personal information to manage Your order, deliver the Product and for other limited purposes. The collection and processing of personal information is detailed in and will be carried out in compliance with our Privacy Policy.

 

10. GOVERNING LAW

Unless You are a Quebec consumer, by accessing or using this Store or Product, You agree that all matters relating to Your access to, or use of, this Store and the Product, including the interpretation of, construction of, and any disputes under these Terms of Purchase, shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without reference to its conflict of laws principles, and that You will comply with all such applicable laws. The United Nations Convention on Contracts for the International Sale of Goods does not apply to any matters relating to Your access to, or use of, this Store or to any Product sold or distributed through the Store, or to any aspect of Your relationship with LG. If You are a Quebec consumer, Quebec law applies.

 

11. JURISDICTION

Unless You are a Quebec consumer, any claim, dispute, controversy or disagreement between You and LG arising from, in connection with or relating to the Store or the Product, these Terms of Purchase, any transaction through the Store, or any related matters (a “Dispute”) must be resolved before the courts of the Province of Ontario, Canada sitting in the City of Toronto, and You hereby irrevocably submit and attorn to the exclusive jurisdiction of those courts in respect of any such Dispute. You and LG waive any objection to the forum of any such legal proceedings in Toronto, Ontario and You and LG agree not to plead or claim in such courts that any such action has been brought in an inconvenient forum. If You are a Quebec consumer, You may submit and attorn to the jurisdiction of the Courts of Quebec or Ontario, as You prefer.

Subject to the provisions of these Terms of Purchase, during the resolution of any Dispute, You must continue to perform Your obligations under these Terms of Purchase, including payment of all amounts then due.

 

12. MISCELLANEOUS

1. These Terms of Purchase: (a) inure to the benefit of and will be binding upon LG and our successors and assigns and You and Your heirs, executors, administrators, and personal representatives; and (b) may be assigned by LG (including LG’s rights and obligations under these Terms of Purchase) without Your consent, but You may not assign them without the prior express written consent of LG, which may be withheld in our sole discretion.

 

2. If any provision, whether in whole or in part, of these Terms of Purchase is, becomes, or is found to be unenforceable or invalid or inconsistent with applicable law, then that provision shall be enforced to the maximum extent permissible so as to effect the intent of these Terms of Purchase and the remaining provisions will continue with the same effect as if such unenforceable or invalid provision, or such provision inconsistent with applicable law, had not been inserted herein.

 

3. You and LG are independent contractors, and no agency, partnership, joint venture, employment or franchise relationship is intended or created by these Terms of Purchase or Your use of the Store or any Product.

 

4. By choosing not to enforce any term in these Terms of Purchase, We are not waiving our rights. No waiver of or consent to depart from the requirements of any provision of these Terms of Purchase shall be binding against LG unless it is in writing and is signed by LG. Any failure by LG to exercise or enforce, and any delay by LG in exercising or enforcing, any of our rights under these Terms of Purchase, in whole or in part, shall not constitute or be deemed a waiver or forfeiture of such rights, neither in the specific instance nor on a continuing basis. No single or partial exercise of any such right shall preclude any other or further exercise of such right or the exercise of any other right.

 

5. Each reference in these Terms of Purchase to “include” or “including” shall be deemed (if not already expressly so) to be followed by the words “without limitation” and shall not be construed to limit any general statement which they follow to the specific or similar items or matters immediately following such reference.

 

6. The division of these Terms of Purchase into provisions, sections and items and the use of headings are for convenience or reference and shall not affect the interpretation of these Terms of Purchase.

 

7. These Terms of Purchase and any agreements and other documents referenced herein, including the Terms of Use, constitute the entire agreement between You and LG and, therefore, supersede all prior or contemporaneous negotiations, discussions or agreements between You and LG about the Store or Product. The proprietary rights, disclaimer of warranties, representations made by You, indemnities, limitations of liability and general provisions shall survive any termination of these Terms of Purchase.

 

8. It is the express wish of the parties hereto that the Terms of Purchase and all related documents, including notices and other communications, be drawn up only in English. La volonté expresse des parties aux présentes est que les présentes modalités / ces “Terms of Purchase” et tous les documents s’y rattachant, y compris les avis et les autres communications, ne soient rédigés qu’en anglais.

 

13. CHANGES TO TERMS OF PURCHASE

Your access to and use of the Store and Product will be governed by the Terms of Purchase as they exist at the time of such access and use and a new contract is formed in each instance based on the then current Terms of Purchase, which may be different from previous versions of these Terms of Purchase.

 

14. CHANGES, MISPRINTS AND ERRORS

Without limiting the generality of the provision regarding “Orders” in Section 2, We: (a) reserve the right to change the Product advertised or offered for sale on the Store, the prices or specifications of such Product and any promotional offers at any time and from time to time without any notice or liability to You or any other person; (b) cannot guarantee that the Product advertised or offered for sale on the Store will be available when ordered or thereafter; (c) reserve the right to limit quantities sold or made available for sale; (d) reserve the right to cancel an order (including an accepted order) where the price or other material information on the Store is inaccurate; and (e) reserve the right to cancel an order if there is not enough inventory of an item to complete Your order (or if an item is no longer available). If We cancel an order, We will advise You that the order has been cancelled and will either not charge You or will apply a credit to the payment type used in the order. 

 

15. CONTACTING LG

For questions regarding Your order, You may contact LG by calling 1-888-542-2623, through the online shopping web chat on the Store, or via mail to the following address:

Attention: Online Brand Store
LG Electronics Canada, Inc.
20 Norelco Drive
North York, Ontario, M9L 2X6