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I can’t complete the initial setup (Wi-Fi connection) of the sound bar

Troubleshooting Blu-ray/DVD Player, Home Audio Systems, Home Theater Systems 24/07/2023

Causes and Symptoms

  • I tried to setup the sound bar with the [Google Home] app, but it did not seem to finish properly.
  • Wi-Fi connection is failed during the initial setup of sound bar.

Try this

1. Terminate the [Google Home] app.

2. After removing the power cord of the product, wait for 10 seconds and then reconnect the power cord and turn on the power.

3. Reset the product.

➔ At the top of the product, press down the Mic Mute button for 5 seconds. （Front Display : RESET display）
The product is reset and rebooted. （It takes about 1 minute.）

Image showing location of mute button on top of soundbar

4. After the booting is completed, restart the [Google Home] app and proceed with the setup.

This guide was created for all models, so the images or content may be different from your product.

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