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Do you hear no sound in all the channels?

  • Troubleshooting - Audio
  • Audio Distortion or Low / No Audio
  • Troubleshooting
  • Televisions
  • Last Updated 27/09/2019

Do you hear no sound in all the channels?



When there is no sound, please check if :

1. the sound volume is “0”;

2. it is “Mute” mode;

3. the speaker is “off”.

※ Having the sound setting normal, if you still don’t hear any sound,check the volume of set-top boxwhether it is set “0” or “Mute”.


Howto fix




To check the TV speaker setting



[Setting Menu] [Setting] [Audio] [Select speaker] [TV Speaker]



Smart TV ‘12~’13


[Smart] or [Setting Menu] [Setting] [Sound] [Select Sound Out Speaker] [TV Speaker]



-Sound Test




Smart TV ‘12~’13


[Smart] or[SettingMenu] [Support] [Sound Test]   













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