Help Library

Topic

  • Document Contents
    Troubleshooting
    How can I disassemble and clean inside the air conditioner?
    ■ TitleHow can I disassemble and clean inside the air conditioner?■ ProblemCleaning/washing■ SymptomCleaning service■ Solution or Settings▷ Solution1.Before turning off the air conditioner , use [fan mode] or [auto clean]function to dry off...
  • Video Contents
    Operation
    [Video ]LG ThinQ App (Android) - Connecting Air Conditioner
    [Video ]LG ThinQ App (Android) - Connecting Air Conditioner
  • Document Contents
    Troubleshooting
    Why does the indoor unit louver not move?
    Why does the indoor unit louver not move? Symptom Indoor unit fan (louver) does not move. Cause 1. The indoor unit louver may not open or close due to obstaclesaround the louver or its unbalance during use. 2. Airflow direction control may ...
  • Document Contents
    Troubleshooting
    Drain pump is not working/ water leaks from the air conditioner
    ■ Title Drain pump is not working/ water leaks from the air conditioner■ Problem Leakage■ Symptom Drain pump leakage ■ Possible Cause If an additional drain pump is installed to discharge the condensate from theair conditioner, check the po...
  • Document Contents
    Troubleshooting
    Water drips from the front or one side of the indoor unit. Why?
    Water drips from the front or one side of the indoor unit. Why? Symptom Water leaks from the front or on one side of the indoor unit. Cause 1. Water may drip from the front or a side when the drain hose is notinstalled properly. Please make...
  • Document Contents
    Troubleshooting
    The outdoor unit makes a loud noise
    ■ Title- The outdoor unit makes a loud noise■ Problem- Noise / Vibration■ Solution or SettingsThe outdoor fan is spinning inside the air outlet vent of the outdoor unit.Make sure the outdoor fan is not constrained by tree branches or other ...
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