Help Library

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  • Document Contents
    Troubleshooting
    Do you see [Mode not supported] on the screen?
    Do you see [Mode not supported] on the screen?SymptomWhen connecting PC and TV, you may see the message saying “mode not supported”.To solve this problemyou need to adjust the resolution of PC screen.HD TV : 1024 ×768 / Full HD TV : 1920X10...
  • Document Contents
    Troubleshooting
    Inqueries for Video Contents Size
  • Document Contents
    Troubleshooting
    No sound
    No soundSymptomWhen there is no sound, please check if :1. the sound volume is “0”;2. it is “Mute” mode;3. the speaker is “off”.※ Having the sound setting normal, if you still don’t hear any sound, check thevolume of set-top box whether it ...
  • Document Contents
    Troubleshooting
    No standby light
    No standby lightSymptom Even though you turn on the power, you don’t see power light on.Even though you turn off with remote control, power light doesn’t indicateanything,※ The location of power indicator may vary by model, and LG logo or r...
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    Troubleshooting
    Do you have sound but no picture?
    Do you have sound but no picture?SymptomFor OLED, LED, LCD, PDP products, it takes time to display an image.How to fixCheck if the LG logo appears on the screen when you turn it on.If you are using set-top box, check if it is turned on.※ Fo...
  • Document Contents
    Operation
    Forgot your password?
    Forgot your password?SymptomYou can set/reset the password. Initial passwordis “0000” and user can change it. ※ If youforgot your password, you can initialize it only through customer service.Carefully set your password. ※ Things to check L...
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