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My TV won't power on/off or switches off by itself, why?

  • Troubleshooting - Power
  • Intermittent Power or Powers Off/On
  • Troubleshooting
  • Commercial Lite, Hotel TV, TV Accessories, TVs
  • Last Updated 24/05/2016

My TV won't power on/off or switches off by itself, why?


checkpoint Self-troubleshooting


If you experience any of the following with your product, please follow the troubleshooting steps below

and then check again to ensure that product works normally .


1. Cannot turn on TV


     - Check if the power cord is plugged into the TV and wall socket.

     - Check if the correct power cord is plugged in.


2. The remote control does not work


     - Make sure there are no barriers between the remote control and TV remote sensor.

     - Check if the batteries are installed correctly.

     - If you can test your remote's batteries please do so otherwise replace the batteries with new ones.

     - Set your remote control by pressing the wheel or the button.


3. The power turns off automatically


     - Please go to「Smart Home Menu  Settings è Time è Off Time」to check settings.

     - Check if a program is displayed or an external device is working.

       The product is equipped with automatic off feature.

       (Automatic off feature – When there is no signal or no buttons are pressed, TV will be turned off

       automatically after 15 minutes.)


4. Safety Self-Assessment for TVs Used for a Long Time


     • Nothing is displayed when the TV is turned on.
     • Smoke or a burnt smell occurs.
     • There is water or debris inside.
     • The image is cut off .
     • Strange sounds come from the inside frequently.
     • Screen or sound is still displayed when the TV is turned off.
     • There are other troubles or errors.
     If you have experienced those above, stop using product.    
      - For your safety, turn off and unplug.
      - Contact your original retailer  or   service center.
      - Do not try to fix the TV yourself.

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