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Specifics of the Consumer Program

  • There are three elements to this consumer program:

    1 - LG will modify your refrigerator to make it more energy efficient

    One of LG's trained technicians will visit your home to apply a modification to your refrigerator. This modification will lower the energy consumption over the life of the product and is free of charge.

    2 - LG is offering a payment to you for past energy usage.

    This is a one-time payment to cover the difference between the new measured energy rating and the amount listed on the original Energy Guide label at the time you purchased the refrigerator.

    3 - LG will also make certain payments to you for the future energy usage of your refrigerator.

    This will be a payment each year over the expected useful life of the product. LG will make up the difference between the new measured energy rating of the refrigerator with the modification and the energy usage listed on the Energy Guide label.

  • Frequently Asked Questions:

    I own one of the eligible models but I haven't been contacted. What do I do?

    LG is proactively reaching out to all consumers who have bought an affected model, but we can only get specific consumer information from the retailer who directly sold you the refrigerator. Retailers are providing this information to LG at different times, so some consumers may not have received their letters yet.

    If you haven't received a letter from LG explaining the situation, we can verify your information either online or over the phone. Either register your information on this website or call 1-888-848-1266.

    You can also register by mail= when mailing, please send your name, address, phone number, model number, serial number and date of purchase to: LG Refrigerator Offer, P.O. Box 240007, Huntsville, AL 35813.

    Where do I get additional information? How do I know if my refrigerator is affected?

    Pictures and product details are available on this website. CLICK HERE to see a list and photographs of all eligible products.

    If you own one of the eligible products, you can register your information right here on this site, by CLICKING HERE.

    If you still have questions, you can call us at 1-888-848-1266 or reach us by mail. Please send your name, address, phone number, model number, serial number and date of purchase to:
    LG Refrigerator Offer, P.O. Box 240007, Huntsville, AL 35813.

    How do I find the model number and serial number?

    The model and serial numbers of your refrigerator can be located on the silver metal tag on the inside right wall of your refrigerator.

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