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Leaking - Top Load Washer

Troubleshooting Laundry Accessories, Washers Last Updated 08/10/2016

Often times, leaking can be solved without the need for a technician visit. This depends on where the water is leaking from.


Watch our video LG Front Load Washer - How to Prevent Leaking Issues

Select where the unit is leaking from:


Bleach Dispenser: Buildup in the bleach dispenser may cause it to overflow and leak out from underneath the washer. Pour hot water into the bleach dispenser to clean it out and run Tub Clean cycle.

If your home has high water pressure, the dispenser may begin to leak as the wash cycle runs. This is likely due to overfilling of the trays. Turn down the water valves and run another cycle.

Note: Do not pour powdered bleach into bleach dispenser, it should only be liquid bleach.

If troubleshooting has been performed and your unit is still leaking you may require Repair Service

Be careful not to overload the washer. When loading items, the top of the clothing should not be higher than the top level of holes in the drum.

    Large Bulky Items

If troubleshooting has been performed and your unit is still leaking you may require Repair Service

Inlet Hoses/Valves

  1. Check that the hoses are connectly properly (tight and not cross-threaded).

  2. Check that the rubber seals inside of the hoses have not worn out.

  3. Clean the filters inside the inlet valves.

  4. Replace the hoses.

    Inlet Hoses
Safety Air Vent

Cleaning Door Glass

If you haven't replaced your hoses for an extended period of time, or if you live in a dry (low humidity) climate, the rubber seal inside of the inlet hoses may have worn out or become cracked/damaged.

To check the seals:

  1. Turn the water off at the wall valves **Important
  2. Disconnect the inlet hose(s) from the back of the Washer.
  3. Look inside the hose at the rubber seal and look for signs of wear or damage.

If the seals are worn or damaged, you can try to find the same size replacement seals, or replace the hoses completely.

You can find replacement hoses here: LG Laundry Hoses.


Clogged filters may not allow water to flow properly, causing back pressure, which could lead to leaks.

To clean the inlet filters:

  1. Turn the water off at the wall valves. **Important
  2. Disconnect the inlet hose(s) from the back of the Washer.
  3. Use needle-nose pliers, or some other grabbing tool with small tips, and pull the filters out of the inlet valves.
  4. Wash thoroughly in warm water until all signs of build-up are gone.
Cleaning Door Glass

If you have checked all of the items above and the leak persists, you may require service.

For your convenience, you can Request a Repair online using the button below.

Request a Repair

Drain Hose

  1. Make sure the drain hose is properly installed.

  2. Make sure the drain hose is not stretched, pinched, crushed, or kinked.

  3. Make sure the drain hose is not air tight inside of the drain.

  4. Check for a clogged drain.

Safety Air Vent

The drain hose should follow a general U pattern, and fold back over at the top.

Make sure the hose is secured to either an inlet hose, leg of a basin, or a drain pipe (whichever draining method is being used).


Cleaning Door Glass

The end of the drain hose (where the water exits the hose) should be between 35-47 in. from the floor, and no more than 60 in. from the Washer for normal operation.

In some cases the height of the drain hose may not into these parameters, but it should Never be less than 29 in. or greater than 96 in. from the floor..


If the water is leaking from the Drain Hose area, it may be clogged:

You can confirm this using a gallon of water.

Poor the gallon of water into the drain and watch for it reaching the top.

  • If the whole gallon drains without leaking, your drain is probably fine. You'll want to make sure the drain hose is properly installed in this case.

  • If the water reaches the top and leaks over the edge, you have a clog. You may be able to clear the clog using a drain cleaner liquid, or you could call a plumber.


If the leak is coming from the Washer (not the wall or the hose), you will require service.

For your convenience, you can Request a Repair online using the button below.

Request a Repair

  1. If you are unable to determine the source of the leak, here are some guidelines before scheduling service.

    Has the leak just suddenly happened, or does it happen on every load?

    Every time Suddenly
  2. Check the inlet hoses, drain hoses, and all connections.

    If troubleshooting has been performed and your unit is still leaking you may require Repair Service

  3. Most leaks cannot be recreated when a technician visits. Run a cycle with NO LOAD inside. If it does NOT leak again, advise of following conditions:

    • Bleach Dispenser: Buildup in the bleach dispenser may cause it to overflow and leak out from underneath the washer. Pour hot water into the bleach dispenser to clean it out and run Tub Clean cycle.

    • Waveforce Cycle: When the waveforce cycle operates on a very large load it is possible for some water to splash at the top of the drum, resulting in water on the floor.

    • Floating Load: Large single items such as pillows and duvets can float at the top of the water in the tub. This can cause water to splash out and onto the floor.

    • Use HE Detergent: Over sudsing can occur if you're not using an HE branded detergent in the machine. This could result in water leaking from the unit. If you're not use an HE brand we recommend swapping the detergent you use. It may also be necessary to cut back on the amount of detergent used as well.

    • Check Washer Level: Use a carpenter's level to be certain that the machine is leveled properly. Detailed installation instructions can be found in the model specific owner's manual.

    If troubleshooting has been performed and your unit is still leaking you may require Repair Service

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