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Leaking - Top Load Washer

Troubleshooting Laundry Accessories, Washers Last Updated 04/27/2017
Front Load Washer - Leaking

Leaks from top load washers are easily resolved without a technician's support if the source can be identified. If your machine is a front load washer, please visit our article on Leaking - Front Load Washer.

Select the area most likely to be causing your leakage below:

If the source is unknown or from the bottom of the washer, click here Underneath the Washer or Unknown Area

Leaks from Home Water Valves.

  1. Check the valve.

    Inspect the valve, the connecting end of the drain pipe, and the connecting end of the hoses to the valve.

    • The hoses connecting to the supply valve may just need to be tightened.

    • If the water tap itself is leaking at the pipe or around the valve, you'll need to contact a plumber to correct the issue.

    Check the valve
  2. Check the water hose.

    If the leaking is coming from the connecting end of the hose to the valve, where the hose threads onto the tap;

    • Turn OFF the hot and cold water tap.

    • Remove the hose and look inside the hose fitting. Ensure that you have a bucket to drain the remaining water from the hose.

    • There should be a RUBBER SEAL in place. If it's torn, damaged, or missing it will need to be replaced.

    remove the hose rubber seal

Leaks from Home Water Valves.

  1. Check the valve.

    Inspect the valve, the connecting end of the drain pipe, and the connecting end of the hoses to the valve.

    • The hoses connecting to the supply valve may just need to be tightened.

    • If the water tap itself is leaking at the pipe or around the valve, you'll need to contact a plumber to correct the issue.

    Check the valve
  2. Check the water hose.

    If the leaking is coming from the connecting end of the hose to the valve, where the hose threads onto the tap;

    • Turn OFF the hot and cold water tap.

    • Remove the hose and look inside the hose fitting. Ensure that you have a bucket to drain the remaining water from the hose.

    • There should be a RUBBER SEAL in place. If it's torn, damaged, or missing it will need to be replaced.

    remove the hose rubber seal

Inlet Valves Connection

  1. Inspect the inlet hose area.

    The inlet hoses for hot and cold water are connected to the back of your washer. If you notice leakage around this connection;

    • Turn off the hot and cold home water taps to inspect the hoses.

    • The hoses connecting to the back of the washer may just need to be tightened.

    check inlet hose area
  2. Remove to inspect inlet hoses.

    • Remove and reconnect the water hose to the back of the machine.

    • Ensure that you have a bucket to drain the remaining water from the hose.

    • This end of the water hose also has a RUBBER SEAL inside the fitting. Make sure it is in place and not damaged or torn.

    • Do not cross thread the fittings and tighten them securely to stop the leaking.

    remove inlet hose rubber seal

Inlet Valves Connection

  1. Inspect the inlet hose area.

    The inlet hoses for hot and cold water are connected to the back of your washer. If you notice leakage around this connection;

    • Turn off the hot and cold home water taps to inspect the hoses.

    • The hoses connecting to the back of the washer may just need to be tightened.

    check inlet hose area
  2. Remove to inspect inlet hoses.

    • Remove and reconnect the water hose to the back of the machine.

    • Ensure that you have a bucket to drain the remaining water from the hose.

    • This end of the water hose also has a RUBBER SEAL inside the fitting. Make sure it is in place and not damaged or torn.

    • Do not cross thread the fittings and tighten them securely to stop the leaking.

    remove inlet hose rubber seal

Leaks from Inlet Hoses

  1. Inspect inlet hose for leaks.

    Inspect the length of the inlet hoses for any crack or tear that could be causing water to leak. If the hoses are damaged, they will need to be replaced.

    For your convenience, please visit our Parts and Accessories page to purchase a replacement.

    check the inlet hose

Leaks from Inlet Hoses

  1. Inspect inlet hose for leaks.

    Inspect the length of the inlet hoses for any crack or tear that could be causing water to leak. If the hoses are damaged, they will need to be replaced.

    For your convenience, please visit our Parts and Accessories page to purchase a replacement.

    check the inlet hose

Leaks from Drain Hose and Home Drain.

  1. Is the drain hose damaged?

    Inspect the drain hose to check if the hose is pinched, crushed, or kinked. Do you see any crack?

    Yes No
    Check the valve
  2. Request repair?

    If the drain hose is damaged, kinked, crushed or pinched, this will lead to excessive leaking from your washer. The unit requires a repair service. Please visit our Request a Repair page.

  3. Check for clogs or restriction.

    1. Verify if the home drain is installed securely.

    2. Check the standpipe into which the hose drains to see if it is draining properly.

    3. If the home drain/standpipe is clogged or is restricted, water will overflow onto the floor. This may be perceived as a washer leak.

    How to test test the drain hose/standpipe:

    Pour a pitcher of water into the standpipe. The water should be poured quickly to mimic the drain action of the washer. If water overflows, contact a plumber immediately.

    check the home drain

Leaks from Drain Hose and Home Drain.

  1. Is the drain hose damaged?

    Inspect the drain hose to check if the hose is pinched, crushed, or kinked. Do you see any crack?

    Yes No
    Check the valve
  2. Request repair?

    If the drain hose is damaged, kinked, crushed or pinched, this will lead to excessive leaking from your washer. The unit requires a repair service. Please visit our Request a Repair page.

  3. Check for clogs or restriction.

    1. Verify if the home drain is installed securely.

    2. Check the standpipe into which the hose drains to see if it is draining properly.

    3. If the home drain/standpipe is clogged or is restricted, water will overflow onto the floor. This may be perceived as a washer leak.

    How to test test the drain hose/standpipe:

    Pour a pitcher of water into the standpipe. The water should be poured quickly to mimic the drain action of the washer. If water overflows, contact a plumber immediately.

    check the home drain

Leaks from Dispenser

  1. Check the bleach dispenser.

    RESIDUE BUILDUP in the bleach dispenser may cause it to overflow and leak out from underneath the washer.

    • POUR HOT WATER into the bleach dispenser to clean it out and run TUB CLEAN CYCLE.

    A dispenser leak from the main wash or softener compartment should not lead to water on the floor.

    Hot water and tub clean cycle
  2. Check home water pressure.

    If the home has HIGH WATER PRESSURE, the dispenser may appear to be leaking as the wash cycle runs. This is likely due to overfilling of the trays. Turn down the water valves and run another cycle.

    The recommended water supply pressure must be between 14.5 psi and 80 psi (100~552 kPa). If the water supply pressure is more than 116 psi, a pressure reducing valve must be installed.

Leaks from Top Lid.

  1. Overloaded wash tub.

    Leaks from the top load can be caused by an overloaded wash tub. Take care not to overload the wash tub.

    • The washer can be fully loaded, but clothing items should not be tightly packed inside.

    • When loading wash items, the top of the clothing should not be higher than the top level of holes in the drum.

    • Buoyant items that float to the top of the water may also cause water to splash out of the drum.

Leaks from Top Lid.

  1. Overloaded wash tub.

    Leaks from the top load can be caused by an overloaded wash tub. Take care not to overload the wash tub.

    • The washer can be fully loaded, but clothing items should not be tightly packed inside.

    • When loading wash items, the top of the clothing should not be higher than the top level of holes in the drum.

    • Buoyant items that float to the top of the water may also cause water to splash out of the drum.

  1. If you are unable to determine the source of the leakage, answer the simple questions for quick help.

    Did the leak happened SUDDENLY, or does it happen on EVERY load?

    Suddenly Every Time
  2. We need to check if the washer leaks with an empty load. Run a empty cycle with NO LOAD.

    Does the washer leak with an empty load?

    Yes No
  3. The washer is working perfectly, you only need to know the following important factors that may lead to leakage.

    1. Bleach dispenser.

      RESIDUE BUILDUP in the bleach dispenser may cause it to overflow and leak out from underneath the washer.

      • POUR HOT WATER into the bleach dispenser to clean it out and run TUB CLEAN CYCLE.

      A dispenser leak from the main wash or softener compartment should not lead to water on the floor.

      Hot water and tub clean cycle
    2. Waveforce cycle.

      When the waveforce cycle operates on a very large load it is possible for some water to splash at the top of the drum, resulting in water on the floor.

    3. Floating load.

      Large single items such as pillows and duvets can float at the top of the water in the tub. This can cause water to splash out and onto the floor.

    4. Use HE detergent.

      Over sudsing can occur if you're not using an HE branded detergent in the machine. This could result in water leaking from the unit. If you're not use an HE brand we recommend swapping the detergent you use. It may also be necessary to cut back on the amount of detergent used as well.

    5. Check washer level.

      Use a carpenter's level to be certain that the machine is leveled properly. Detailed installation instructions can be found in the model specific owner's manual.

  4. If the washer leaks everytime or with an empty load, we need to check the following leakage areas for possible leakage sources.

Author - Sanmi Ajanaku

Sanmi is a Home Appliance expert and author of this help library article. Please leave him feedback below about the page.

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