Skip to Content Skip to Accessibility Help
About Cookies on This Site

We use cookies, including cookies from third parties, to enhance your user experience and the effectiveness of our marketing activities. These cookies are performance, analytics and advertising cookies, please see our Privacy and Cookie policy for further information. If you agree to all of our cookies select “Accept all” or select “Cookie Settings” to see which cookies we use and choose which ones you would like to accept.

Cookies Setting
Absolutely Necessary Cookies
These are cookies that are absolutely essential to running a website. This category of cookies cannot be disabled.
Functional Cookies
These cookies are used to provide you with convenient functions, such as product reviews and product video playback, during your web browsing, they also enable interaction with social media accounts.
Social media
Connect with your social channels to share LG Technology with friends for example on Facebook and Twitter.
Analytics Cookies
These cookies allow our website to keep improving functions through website traffic analysis and to suggest personalized content for you.
Advertising Cookies
These cookies enable us to show you ads and other content that we think is most attuned to your interests and digital behavior.
LG logo (Life's Good)
    • TV & Soundbars
      • All TV & Soundbars
      • True Wireless TV
      • OLED evo
      • OLED
      • MiniLED
      • QNED
      • Ultra big TV
      • UHD 4K TV
      • Soundbars
      • Home Cinema Soundbars
    • Lifestyle screens
      • Flex
      • StanbyME
    • TV By Inch
      • 86 inch and larger
      • 77 - 85 inch
      • 70 - 75 inch
      • 65 inch
      • 55 inch
      • 50 inch
      • 48 inch and smaller
    • Wireless earbuds
      • TONE Free
      • Active noise cancelling earbuds
      • UVnano earbuds
      • Sports earbuds
    • Projectors
      • All projectors
      • CineBeam Q
      • CineBeam
      • ProBeam
    • Discover
      • LG ThinQ
    • New LG OLED TV range
      New LG OLED TV range

    • Fridges
      • All fridge freezers
      • French door
      • Side by side
      • Top mount
      • Bottom mount
      • Specialty fridges
    • Washer & Dryers
      • All washer & dryers
      • WashTower
      • Front load washing machines
      • Top load washing machines
      • Dryers
      • Washer dryer combos
      • Clothes styler
    • Dishwashers
    • Microwave ovens
    • Vacuum cleaners
      • Handstick vacuum cleaners
      • Bagless vacuum cleaners
    • Discover
      • LG ThinQ
    • LG Kitchen collection
      LG Kitchen collection

    • Matte White Appliances
      Matte White
      Appliances

      A natural, warm finish to
      elevate your kitchen

    • Residential air conditioner
      • Split systems
    • Dehumidifier
    • Discover
      • LG ThinQ
    • Find a dealer in your area
      Find a dealer in your area

    • Monitors
      • All monitors
      • UltraGear gaming
      • UltraWide
      • UltraFine UHD 4K & 5K
      • Full HD & QHD
      • MyView smart
    • Discover
      • LG ThinQ
  • Promotions
  • Support
    • Product support
      • Warranty information
      • Product registration
      • Manuals & Softwares
      • Troubleshooting
      • Find service center
    • Additional support
      • Document upload
      • LG ThinQ
      • Parts & Accessories
      • Smart share
      • Announcements
      • Customer complaints procedure
      • Trade practices compliance policy
      • Social media guidelines
      • Whistleblower policy
    • Contact us
  • Business
  • Search
  • MyLG
    Welcome!
    • My LG
    • My profile
    • My wishlist
    • My enquiries
    • Sign out
    • Sign in / Join us
    • Register a product
    • Member benefits
  • Business
LG logo (Life's Good)
  • Sign in
  • MyLG
      • TV & Soundbars
        • All TV & Soundbars
        • True Wireless TV
        • OLED evo
        • OLED
        • MiniLED
        • QNED
        • Ultra big TV
        • UHD 4K TV
        • Soundbars
        • Home Cinema Soundbars
      • Lifestyle screens
        • Flex
        • StanbyME
      • TV By Inch
        • 86 inch and larger
        • 77 - 85 inch
        • 70 - 75 inch
        • 65 inch
        • 55 inch
        • 50 inch
        • 48 inch and smaller
      • Wireless earbuds
        • TONE Free
        • Active noise cancelling earbuds
        • UVnano earbuds
        • Sports earbuds
      • Projectors
        • All projectors
        • CineBeam Q
        • CineBeam
        • ProBeam
    • Discover
      • LG ThinQ
      New LG OLED TV range
      New LG OLED TV range

      • Fridges
        • All fridge freezers
        • French door
        • Side by side
        • Top mount
        • Bottom mount
        • Specialty fridges
      • Washer & Dryers
        • All washer & dryers
        • WashTower
        • Front load washing machines
        • Top load washing machines
        • Dryers
        • Washer dryer combos
        • Clothes styler
    • Dishwashers
    • Microwave ovens
      • Vacuum cleaners
        • Handstick vacuum cleaners
        • Bagless vacuum cleaners
    • Discover
      • LG ThinQ
      LG Kitchen collection
      LG Kitchen collection

      Matte White Appliances
      Matte White
      Appliances

      A natural, warm finish to
      elevate your kitchen

      • Residential air conditioner
        • Split systems
    • Dehumidifier
    • Discover
      • LG ThinQ
      Find a dealer in your area
      Find a dealer in your area

      • Monitors
        • All monitors
        • UltraGear gaming
        • UltraWide
        • UltraFine UHD 4K & 5K
        • Full HD & QHD
        • MyView smart
    • Discover
      • LG ThinQ

  • Promotions
    • Support
      • Product support
        • Warranty information
        • Product registration
        • Manuals & Softwares
        • Troubleshooting
        • Find service center
      • Additional support
        • Document upload
        • LG ThinQ
        • Parts & Accessories
        • Smart share
        • Announcements
        • Customer complaints procedure
        • Trade practices compliance policy
        • Social media guidelines
        • Whistleblower policy
    • Contact us
  • Business
  • Sign in
  • Register a product
    • Welcome!
      My LG
      • My profile
      • My wishlist
      • My enquiries
  • Sign out
  1. Home
  2. Support
  3. Troubleshooting

 

 

 

 

Share this content.

You can share the items you like with your friends.

  • facebook
  • twitter-X
  • link

The URL has been copied to the clipboard.

Article feedback

Need immediate help?

  • Chat with us now!
Please fill out the required field.

0 / 500 Characters

Please fill out the required field.
Thank you for your feedback!

Product Register

    Product Registration Failed

      Loading
      Return to results

      Select Ctrl+V to paste.

       

       

       

       

      *Prices, promotions and availability may vary by store and online. Prices subject to change without notice. Quantities are limited. Check with your local retailers for final price and availability.

      Life’s about more than having the latest electronics. It’s about the experiences technology creates. LG’s vision is to deliver innovative digital products and services that make your life better, easier and more comfortable. From TVs to home appliances and computer products, LG New Zealand delivers consumer electronics that let you embrace life and prepare you for its greatest moments.

      • Shop
        • Shop the latest
        • Promotions
      • TV/Audio/Video
        • TV & Soundbars
        • Lifestyle screens
        • Wireless earbuds
      • Appliances
        • Fridges
        • Washer & Dryers
        • Dishwashers
        • Microwave ovens
        • Vacuum cleaners
      • Air solutions
        • Residential air conditioner
      • Computing
        • Monitors
      • Support
        • Product registration
        • Manuals & Softwares
        • Troubleshooting
        • Warranty information
      • About LG
        • Our brand
        • Careers
        • Press & Media
      • Glossary
      • Shop
        • Shop the latest
        • Promotions
      • TV/Audio/Video
        • TV & Soundbars
        • Lifestyle screens
        • Wireless earbuds
      • Appliances
        • Fridges
        • Washer & Dryers
        • Dishwashers
        • Microwave ovens
        • Vacuum cleaners
      • Air solutions
        • Residential air conditioner
        Computing
        • Monitors
      • Support
        • Product registration
        • Manuals & Softwares
        • Troubleshooting
        • Warranty information
        About LG
        • Our brand
        • Careers
        • Press & Media
        Glossary
      • LG IN Facebook
      • Youtube
      • Instagram
      • Sitemap
      • LGE Service Terms of Use
      • Privacy Policy
      • Cookie Policy
      • Legal
      • Accessibility help

      Copyright © 2009-2024 LG Electronics. All rights reserved

      This is LG Electronics' official homepage. If you want to connect to LG Corp., or other LG affiliates, please click (opens in a new tab)
      LG Jeong-Do Management Ethics Hotline (opens in a new tab)
      How may I help you ?
      • My LG
      • Product Registration
      • Product Support
      • Share Your Feedback
      Contact Us

      The URL has been copied to the clipboard.