[LG webOS TV] Network Connection Problem
If you experience any of the problems below while using the product, please check the following: There may be no problem with the product.
When X appears next to TV

- Check the TV or the AP (Router).
- Check the connection status of the TV, AP (Router) and cable modem.
- Power off and power on in the following order;
1. The cable modem, wait for the cable modem to reset.
2. The AP (Router), wait for the AP (Router) to reset.
3. The TV.
- If you are using a wireless connection, change the SSID (Network name) and wireless channel of AP (Router).
- If you are using a static IP, enter the IP directly.
- Contact internet service provider or AP (Router) companies.
When X appears next to Gateway
- Check the AP (Router) or consult your Internet service provider.
- Unplug the power cord of the AP (Router), cable modem, wait 10 seconds.
- Reapply power. Initialize (Reset) the AP (Router) or cable modem.
- Try to change the DNS into 8.8.8.8 how to change
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► Network ► Connect to WiFi ►Advance WiFi settings ► Edit DNS value into 8.8.8.8. - Contact internet service provider or AP (Router) companies.
When X appears next to DNS

- Check the AP (Router) or consult your Internet service provider.
- Unplug the power cord of the cable modem or the AP (Router), wait 10 seconds. Reapply power.
- After the cable modem or AP (Router) has Initialized (Reset), try to reconnect.
- Check that the MAC address of the TV/AP (Router) is registered with your Internet service provider.
(The MAC address displayed on the right pane of the network status window should be registered with your Internet service provider.)
- Check the AP (Router) manufacturer’s website to make sure your router has the latest firmware version installed.
● Information on customer service for product problems is available in
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► General ►About This TV on the TV.