[LG webOS TV] Network Connection Problem
If you experience any of the problems below while using the product, please check the following: There may be no problem with the product.
When X appears next to TV
- Check the TV or the AP (Router).
- Check the connection status of the TV, AP (Router) and cable modem.
- Power off and power on in the following order;
1. The cable modem, wait for the cable modem to reset.
2. The AP (Router), wait for the AP (Router) to reset.
3. The TV.
1. The cable modem, wait for the cable modem to reset.
2. The AP (Router), wait for the AP (Router) to reset.
3. The TV.
- If you are using a wireless connection, change the SSID (Network name) and wireless channel of AP (Router).
- If you are using a static IP, enter the IP directly.
- Contact internet service provider or AP (Router) companies.
When X appears next to Gateway
- Check the AP (Router) or consult your Internet service provider.
- Unplug the power cord of the AP (Router), cable modem, wait 10 seconds.
- Reapply power. Initialize (Reset) the AP (Router) or cable modem.
- Try to change the DNS into 8.8.8.8 how to change
- Contact internet service provider or AP (Router) companies.
When X appears next to DNS
- Check the AP (Router) or consult your Internet service provider.
- Unplug the power cord of the cable modem or the AP (Router), wait 10 seconds. Reapply power.
- After the cable modem or AP (Router) has Initialized (Reset), try to reconnect.
- Check that the MAC address of the TV/AP (Router) is registered with your Internet service provider.
(The MAC address displayed on the right pane of the network status window should be registered with your Internet service provider.)
- Check the AP (Router) manufacturer’s website to make sure your router has the latest firmware version installed.
● Information on customer service for product problems is available in ►
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► General ►About This TV on the TV.
