Help library: [LG webOS TV] Network Connection Problem| LG PH

[LG webOS TV] Network Connection Problem If you experience any of the problems below while using the product, please check the following: There may be no problem with the product. When X appears next to TV - Check the TV or the AP (Router). - Check the connection status of the TV, AP (Router) and cable modem. - Power off and power on in the following order; 1. The cable modem, wait for the cable modem to reset. 2. The AP (Router), wait for the AP (Router) to reset. 3. The TV. - If you are using a wireless connection, change the SSID (Network name) and wireless channel of AP (Router). - If you are using a static IP, enter the IP directly. - Contact internet service provider or AP (Router) companies. When X appears next to Gateway - Check the AP (Router) or consult your Internet service provider. - Unplug the power cord of the AP (Router), cable modem, wait 10 seconds. - Reapply power. Initialize (Reset) the AP (Router) or cable modem. - Try to change the DNS into 8.8.8.8 how to change ► ► Network ► Connect to WiFi ►Advance WiFi settings ► Edit DNS value into 8.8.8.8. - Contact internet service provider or AP (Router) companies. When X appears next to DNS - Check the AP (Router) or consult your Internet service provider. - Unplug the power cord of the cable modem or the AP (Router), wait 10 seconds. Reapply power. - After the cable modem or AP (Router) has Initialized (Reset), try to reconnect. - Check that the MAC address of the TV/AP (Router) is registered with your Internet service provider. (The MAC address displayed on the right pane of the network status window should be registered with your Internet service provider.) - Check the AP (Router) manufacturer’s website to make sure your router has the latest firmware version installed. ● Information on customer service for product problems is available in ► ► ► General ►About This TV on the TV.

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