The dE1 (Door Error) code appears on the display when the washer door is open or not fully closed.

Why Is the Washer Door Not Closing?

There is too much laundry in the washer for the door to close properly.
Laundry is caught between the washer door and the rubber gasket.
The washer door is not fully closed.
The rubber gasket is deformed.
The washer door or one of its components is damaged.

How to Check and Close the Washer Door

Step 1. Press the Center of the Door Handle Until It Clicks

Open the door, and then press the center until it clicks into place.
Make sure the dE error code disappears and the washer operates normally.

Step 2. Move the Laundry Away from the Door

The door may not close completely if laundry is caught near the opening or door gasket.
Move all laundry away from the door and farther into the drum.

Step 3. Still Need Help?

If the issue persists after following the steps above, you can get further support through LG Chatbot on our website or by requesting a technician visit.

Frequently Asked Questions

Q. Why Doesn’t the Door Open Immediately After I Pause the Washer to Add Laundry?: A. This is a normal safety feature that helps prevent injury and water leaks. After you press Start/Pause, the door may remain locked if the water level is above the bottom of the door or if the temperature inside the drum reaches approximately 122 to 140°F (50 to 60°C) or higher. Wait for the water to drain or cool. When the door unlocks, you will hear a click and can open it.

Move left or right to check the contents.

This guide is based on standard models. The settings menu may vary by model.

If Your Front-Load Washer Shows a dE1 Error Code

Why Is the Washer Door Not Closing?

How to Check and Close the Washer Door

Step 1. Press the Center of the Door Handle Until It Clicks

Step 2. Move the Laundry Away from the Door

Step 3. Still Need Help?

Frequently Asked Questions

Why Is the Washer Door Not Closing?

How to Check and Close the Washer Door

Step 1. Press the Center of the Door Handle Until It Clicks

Step 2. Move the Laundry Away from the Door

Step 3. Still Need Help?

Frequently Asked Questions

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