Find helpful information about your LG Product through our Help Library. Find helpful information about your LG Product through our Help Library.

How-to & Tips

Find helpful information about your LG product

Wireless Network Errors (After Setup)

TV- Wired Network Errors


This is usually the result of a lost connection to the home network and can often be corrected by performing a few troubleshooting steps.

Note: If this is your first time connecting to your wireless network, see wireless Network Setup.

Check the connection

Verify that the LAN cable is routed properly. A LAN cable is required from the modem to the router in order for the router to receive a network signal.

Connect the LAN cable from the modem to the router, then connect the WiFi adapter to the back of the LG device.

Access the Network or Connection Status screen in the setup menu of the device and run a status test. If the wireless Network Settings have not yet been configured, this option may be grayed out. See Wireless Network Setup.

Is the Network/Connection Status Test successful?

If so, are there any other devices currently connected to the wireless network?

If other devices are not connected, contact your Internet Service Provider for further assistance.

If other devices are connected, this tells you that the network is functioning properly. Since this is the case, check for firmware updates.

Select the Home button on the LG remote

Choose Setup

Navigate down to Support

Select Software Update

Note: If an update is available, start the update. This could take several minutes depending upon the network speed.

Note: Software updates can also be found by visiting

The update can be loaded to a USB drive and manually installed onto the LG device.

If updating the software corrects the connectivity issue, troubleshooting is complete.

If the Network/Connection Status Test was unsuccessful, a reset of the home network may be able to re-establish a connection between the router and the LG device

Connection problems can often be resolved by resetting the router and/or modem. Perform the following steps to reset each device:

Turn off the television.

Disconnect the power cable from both the modem and the router (if applicable) for 30 seconds.

Reconnect the modem's power cable first, wait 10 seconds, then reconnect the router power cable (if applicable).

Allow each device to boot up and obtain a solid connection.

Power on the TV, wait 30 seconds, then perform a Connection Status Test.

Note: If an automatic connection does not resolve the issue, see wireless Network Setup for step by step instructions on how to connect manually.

Note: It may be necessary to upgrade the firmware of your router to increase network stability.

*Required question