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Seamless support that helps you

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Discover ThinQ Care

Proactive smart alerts to keep your appliances running smoothly.

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    Convenience & reliability

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    Easy setup & use

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    Optimal performance

Welcome email and installation report

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Once customers use their new appliance for the first time, ThinQ Care will run a diagnostic check and send owners a welcome email with an installation report to confirm their appliance was installed properly and is operating at its best, right from the start.

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Preventive alerts

Send appliance usage summary, care guidance, tips and timely maintenance notifications based on the customer’s specific usage behavior.

Black LG ThinQ front load washer.
An icon of LG ThinQ notification. The temperature will drop to freezing point. Please remove any excess water from the pipe.
An icon of washer notification. Too much detergent has been detected in your washer. Please reduce detergent amount and perform a Tub Clean cycle before your next wash load.4)

Always performing at its best

Always updated with the latest features to maximize your device performance to provide more convenient way to use your product.

A man opening the washer. A man opening the washer.

Energy management

Easily participate in Demand Response programs with eligible LG ThinQ products to save energy and earn rewards at the same time.3)

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    Energy conservation

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Conserve energy with ease

With customers' Demand Response program enrollment, their LG Smart Wi-Fi A/Cs will automatically adjust the temperature when supply is in high demand. This helps lower both your bills and your carbon footprint with absolute ease.

Blue line graph shows the percentage of electricity consumed. Blue line graph shows the percentage of electricity consumed.
White LG ThinQ air conditioner.
An icon of LG ThinQ notification. Energy Output Optimized Maintaining energy usage at an efficient rate.

Save electricity and earn rewards

You can easily enroll in Demand Response program for an opportunity to start saving electricity and earning rewards straight away.2)

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Enjoy extra services from partners and integrated eco-system

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