Skip to Contents Skip to Accessibility Help

Seamless support that helps you

Two women are lying down and laughing.
Scroll to explore

Discover ThinQ Care

Proactive smart alerts to keep your appliances running smoothly.

  • A clock icon.

    Convenience & reliability

  • An hand icon.

    Easy setup & use

  • A bell icon.

    Optimal performance

Welcome email and installation report

  • A  report icon.
  • An email icon.

Once customers use their new appliance for the first time, ThinQ Care will run a diagnostic check and send owners a welcome email with an installation report to confirm their appliance was installed properly and is operating at its best, right from the start.

A man is standing in front of the styler.

Preventive alerts

Send appliance usage summary, care guidance, tips and timely maintenance notifications based on the customer’s specific usage behavior.

Black LG ThinQ front load washer.
An icon of LG ThinQ notification. The temperature will drop to freezing point. Please remove any excess water from the pipe.
An icon of washer notification. Too much detergent has been detected in your washer. Please reduce detergent amount and perform a Tub Clean cycle before your next wash load.4)

Always performing at its best

Always updated with the latest features to maximize your device performance to provide more convenient way to use your product.

A man opening the washer. A man opening the washer.

Energy management

Easily participate in Demand Response programs with eligible LG ThinQ products to save energy and earn rewards at the same time.3)

  • A lightning icon.

    Energy conservation

  • A star icon.

    Rewards

  • A money icon.

    Savings

Conserve energy with ease

With customers' Demand Response program enrollment, their LG Smart Wi-Fi A/Cs will automatically adjust the temperature when supply is in high demand. This helps lower both your bills and your carbon footprint with absolute ease.

Blue line graph shows the percentage of electricity consumed. Blue line graph shows the percentage of electricity consumed.
White LG ThinQ air conditioner.
An icon of LG ThinQ notification. Energy Output Optimized Maintaining energy usage at an efficient rate.

Save electricity and earn rewards

You can easily enroll in Demand Response program for an opportunity to start saving electricity and earning rewards straight away.2)

A woman is sitting and looking at her phone.

Enjoy extra services from partners and integrated eco-system

  • An innit icon.
  • A sidechef icon.
  • A tovala icon.
  • A drop icon.
Download ThinQ App Download ThinQ App
Fileindex.jsp Help
New Form Entry New Page Import Edit Submit