Help Library


  • Troubleshooting
    Error Codes - Room Air Conditioner
    An error code on the display of the room air conditioner can usually be resolved by performing a few simple troubleshooting steps. If you need information about a split unit or duct free air conditioner, they are considered business units, ...
  • Troubleshooting
    Not Cooling - Room Air Conditioner
    /* */When its hot outside, the last thing you want is for your air conditioner to stop cooling. Let's check a few things to see if we can quickly resolve the issue.Before we get started, if the unit cools at night but not during the day, th...
  • Troubleshooting
    Water Leaks From Unit - Room Air Conditioner
    If water is leaking from the air conditioner, this may be due to normal operation, condensation process or proper leveling. The first step to stop the leak is by finding out if the leak is coming from inside or outside of the home.What type...
  • Operation
    Heat Mode
    Windows Air Conditioners Portable Air Conditioners Running in Cool Mode: During cool mode the fan circulates air and the compressor runs to actively cool the room. When the desired room temperature is reached the compressor will stop, but ...
  • Troubleshooting
    E1, E2, or E3 Error Code
    The E1 or E2 error code is an Auto-Stop Protection Error, indicating an issue detected by a sensor. This error code will require service. The E3 error code displays when an Abnormal Operation Protection Error has occurred, and activates to...
  • Troubleshooting
    Air Conditioner is Not Heating
    Many air conditioners are manufactured with a heat mode, so the unit can provide heat during the winter. If the heat does not seem to be working, check the BTU rating of the heat capacity of your unit. This information can be located on th...
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