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Smart Diagnosis – LG InstaView Refrigerator

Troubleshooting Refrigerators Last Updated 07/11/2018
Smart Diagnosis – LG InstaView Refrigerator
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Smart DiagnosisTM – LG InstaView Refrigerator


Using Smart DiagnosisTM provides useful information for diagnosing and solving issues with the appliance.

  • Lock the control panel by holding the lock button for 3 seconds.

  • Once locked, open the right side refrigerator door.

  • Smart Diagnosis label is located at the top-right hinge of the unit.

  • Hold the mouthpiece of your phone in front of the speaker, when instructed to do so by the call center.

  • Press and hold the "FREEZER" button for 3 seconds while continuing to hold your phone to the speaker.

  • You will hear it beep and the control panel will begin a countdown for 3 seconds.

  • Keep the phone in place until the tone transmission has finished. Once finished, "END" will appear on the control panel.

  • Resume your conversation with the specialist, who will continue to assist you further.

You can run Smart DiagnosisTM on your smartphone using the SmartThinQ app.

  • On your phone, press the SETTINGS button.

  • Press SMART DIAGNOSIS button.

  • Select the START SMART DIAGNOSIS option.

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