Your LG washer is equipped with all of the latest technology, even when it comes to troubleshooting. We've created Smart Diagnosis™ Technology* to help diagnose and solve problems you may have with your washer quickly and correctly.
With the addition of the free Smart Diagnosis™ App you can diagnose problems without ever needing to call an LG representative. This application can record and analyze the special tones emitted by Smart Diagnosis washers and can instantly provide you with trouble-shooting steps to get the problem fixed.
LG Washer shown in video may vary from your model.
If you have a problem with your machine, or can't figure out what to do when you get an error code, simply contact us. Our LG customer service representatives will ask you to press a few buttons, and your washer will emit a tone to communicate operational information that allows us to give you a precise diagnosis right there, over the phone.
*SmartDiagnosis™ is designed to supplement existing methods of problem identification and may not be able to troubleshoot all issues.