At a Glance
If your earbuds keep disconnecting from the connected device, it can be caused by low battery, being too far from the connected device, or a bad connection between the two devices.
Try This
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Unpair the Earbuds from your Bluetooth Settings
NoteSteps may vary depending on the device.
1 Turn on the [Bluetooth] function.
2 Under paired devices, press the [Settings Icon] next to the name of the LG Tone.
3 Tap [Forget/Unpair].
4 Place the LG Tone in pairing mode and reconnect it to your device.
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Factory Reset the Earbuds
1 Place the left and right earbuds in the charging case.
2 Open the charging case.
3 Press the left or right earbud for 10 to 13 seconds until the indicator light blinks.
4 It will start resetting.
5 After reset, it automatically switches to pairing mode.
6 With the charging case open, reconnect your mobile phone or other devices.
Need to contact us?
If the disconnecting continues, the unit will require service. Please reach out to our 24/7 Chat Support for further assistance.
