When the detergent you added to your washing cycle is not dispensed completely into the washer tub, it may be caused by three major reasons:
the type of detergent you are using,
the amount of detergent you applied,
a maintenance related issue.
Type: Use HE detergents ONLY.
Amount: Use no more than the amount recommended by the detergent manufacturer, it's even safer to use less.
Maintenance: Dis-assemble and clean the dispenser drawer. Refer to our Cleaning Steps below.
Not dispensing from detergent area.
When detergent is not dispensing from this area, it's mostly caused by NOT using HE detergents. If not, you will need to dis-assemble and clean the dispenser drawer using our Cleaning Steps below.
Tips for using HE detergents.
Use NO MORE than the amount recommended by the detergent manufacturer, it's even safer to use less.
If you see soapsuds (bubbles that form when soap is mixed with water), use half of the recommended amount or keep reducing until no suds are seen anymore.
If you live in an area with soft water, it may be necessary to keep reducing to as little as 2 tablespoons until you understand the right proportion that completes your washing cycle without any form of suds.
HE Detergents that are 2x or 3x times concentrated may require you to use even less than 2 tablespoons!
If using a powdered HE Detergent, the blue liquid detergent insert must be removed from the drawer. Place the powdered detergent in the cavity where the blue insert was located.
Not dispensing from bleach area.
Make sure that the bleach compartment is clean and properly attached. Refer to our Cleaning Steps below.
Make sure you use liquid bleach only.
Avoid using splashless bleach because it is too thick to dispense.
Not dispensing from softener area.
Because fabric softener has a thicker consistency, we recommend that you dilute the fabric softener with water in ratio 50:50.
Make sure that the softener attachment is clean and attached properly. Refer to our Cleaning Steps below.
Dispenser maintenance and cleaning steps.
Dispenser maintenance and cleaning tips.
Detergent, bleach, softener usage tips.
Watch the videos above and make sure that the trays are inserted correctly as shown in the picture below:
- Pull the dispenser drawer towards you until it stops.
- Press down hard on the disengage button and pull out the detergent dispenser drawer.
- With the drawer removed, remove each component piece gently.
- Clean each component with warm water and a soft-bristled brush. Wipe any moisture with a dry towel or cloth after cleaning.
- Return the detergent dispenser drawer gently.
Visit Community Forum
Our community forum is a good place to get feedbacks and solutions from other people having issues with dispenser not dispensing completely.Visit Community Forum
Request a Repair.
If you have tried everything on this troubleshooting guide and the problem still persists, the unit will require a repair service. Please visit our Request a Repair page. A technician will be assigned to check your problem for further troublesshoot and repair.
Sanmi is a Home Appliance expert and author of this help library article. Please leave him feedback below about the page.