An OE error code indicates that the washer is unable to drain the water it used during the wash cycle. The following reasons can trigger OE error code on your machine:
A clogged drain pump filter.
A restriction in the drain line from either a kinked drain hose, or a clogged filter.
Before we proceed, check the drain hose at the back of the washer to make sure it is not kinked in any way. If the drain is not kinked, run a spin only cycle to test the drain pump.
How to test the drain pump:
Press POWER to turn the washer ON.
Press the SPIN SPEED key until HIGH is selected.
Press the START/PAUSE button to start the SPIN ONLY cycle.
Listen to hear the drain pump motor start-up and run.
NOTE: A humming sound, and possibly the sound of water draining will be heard for the first 15 seconds.
If you cannot hear the humming sound, the drain pump is not working properly; the unit requires a repair service. Please visit our Request a Repair page for a professional service.
If you can hear the humming sound; press PAUSE and switch off the washer. The drain pump motor is working properly, but we need to check if it's filter is clogged. Select the Clogged Drain Pump Filter section below.
A clogged drain pump filter is one of the main causes of OE error code appearing on your washer's display. To fix this, watch the interactive video below or follow the step-by-step guide underneath.
The step-by-step guide to follow:
Press the POWER button to turn the washing machine OFF and remove the plug from the power outlet.
Open the drain pump filter cover.
Unclip the drain hose and remove the plug from the drain hose to drain the remaining water in the wash tub. Drain the excess water into a bucket or shallow pan.
After the remaining water is drained from the drain hose, twist the pump filter counter-clockwise to remove the pump filter from the washer.
Clean the pump filter and filter opening with a soft-bristled brush and warm water.
Note: Do not wash this pump filter in a dishwasher.
Place the cap back into the drain hose; and re-attach the hose to the washer.
Insert the drain pump filter back into the washing machine; ensure it is inserted securely.
Close the drain pump filter cover.
Run a new cycle to see if the OE error code is cleared. If the OE error code appears again, the unit may require a repair service. Please visit our Request a Repair page for a professional service.
A kinked drain hose will prevent the water inside the wash tub from draining properly, causing an OE error code to appear on the washer's display. Check behind the washer to ensure that the drain hose is not kinked. Run a spin cycle again if any of the kinks in the drain hose is straightened.
Items you may need:
Pan or bucket to hold up to 3 gallons of water.
Steps to follow:
Remove drain hose from the standpipe.
Place end of drain hose into the bucket, because the water should siphon out.
If the water does not siphon out, then there may be a clog, either in the pump or through the drain system. If the water siphons out, take a jar of water, and pour it slowly into the standpipe to check for clogs.
If you have tried all the recommended solutions explained on this page; and the issue persists, the unit will require a repair service. Please visit our Request a Repair page for a professional service.
Sanmi is a Home Appliance expert and author of this help library article. Please leave him feedback below about the page.