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Does Not Drain or Spin (Clothes Too Wet) - Front Load Washer

Troubleshooting Washers Last Updated 08/20/2015

If the clothes are too wet at the end of the cycle, this could be the result of a drain restriction or an unbalanced load.

NOTE: If the washer is displaying an error code on the display, troubleshoot for the error code that is being displayed.

There are a few troubleshooting steps to try if the clothes inside the washer are coming out too wet:


Some load types can become unbalanced during the spin cycle, causing this cycle to fail to complete. These load types include:

  • Large items such as sheets, blankets, mattress pads, etc.
  • Small loads or single items
  • Bulky items such as rugs, pillows, stuffed animals, etc.

If any of these items were being washed, use a lower spin speed by pressing the SPIN SPEED button, or add additional items to balance the load.

To manually drain the washing machine:

  1. Press the POWER button to turn the washing machine off and remove the plug from the outlet.

  2. Open the drain pump filter cover.

    Drain Hose Compartment
  3. Unclip the drain hose and remove the plug from the drain hose to drain the water remaining inside the wash tub. Drain the excess water into a small bowl or shallow pan.

    Drain Plug Removal
  4. After all the remaining water has drained from the drain hose, twist the pump filter counterclockwise to remove from the washer.

    Drain Filter Removal
  5. Clean the pump filter and filter opening with a soft-bristled brush and warm water.

    Drain Filter Cleaning
  6. Place the cap back into the drain hose and reattach the hose to the washer.

    Drain Hose Reinsertion
  7. Insert the drain pump filter back into the washing machine, making sure it is inserted securely. Close the drain pump filter cover.

    Drain Filter Reinsertion

To perform a test cycle:

  1. Press the POWER button to turn the washer on.

  2. Press the RINSE & SPIN button.

  3. Press the START/PAUSE button.

  4. Wait for the washer to fill and begin the rinse agitation.

  5. Press the START/PAUSE button to pause the cycle, then press the POWER button to turn the washer off.

  6. Press the POWER button to turn the washer back on.

  7. Press the SPIN SPEED button to select a high spin speed. This will perform a spin only cycle.

  8. Press the START/PAUSE button.

The washer will begin to drain the water from the washer and will begin spinning.

If the washer drains but does not spin, the washer will require repair service.

If the washer does not drain, listen for a humming sound indicating that the drain pump is on. If a humming sound is heard, check the drain hose behind the washer for any clogs or blockages. Also, check the home drain for any clogs.

If the washer does not drain and no humming sound is heard to indicate that the drain pump is on, the washer will require repair service.

If the washer drains and spins, this indicates that the drain pump is working. It is possible that the washer did not drain the clothes due to an unbalanced load, or the cycle selected had a low spin speed. Excessive suds can also prevent the washer from rinsing well, prevent a proper spin, and prevent proper draining.

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