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Vibrations - Front Load Washer

Troubleshooting Washer Dryer Combos, Washers Last Updated 08/20/2015

If the washer is vibrating during operation, this can usually be resolved by checking the installation of the washer, cycle conditions, or by making necessary adjustments.

Shipping bolts are inserted into the back of the washer from the factory to hold the drum in place during transport. There are 2 short bolts at the top of the drum, and 2 long bolts at the bottom.

Shipping Bolts

If the shipping bolts are not removed from the washer during installation, severe vibration and noise will occur which can lead to permanent damage to the washer.

  1. To check if the shipping bolts are removed, perform a shake test on the drum by pulling the edge of the drum towards the washer to see if there is any movement.


    Shipping Bolts Removed Shipping Bolts Not Removed
  2. If the shipping bolts are not removed, use the supplied wrench to remove the bolts, or an adjustable wrench.

  3. After removing the shipping bolts, store them in a safe place. The shipping bolts will need to be reinstalled if the unit needs to be moved or transported.

Check each of the following to attempt to reduce the vibrations.

  • Foreign objects such as a drain pan under the washer can cause vibrations. If there is a drain pan or a foreign object under the unit used for leveling such as a piece of wood, remove the object and attempt to level the washer.

    Drain Pan Foreign Object
  • If the washer is on a tile or hardwood floor, some flexing with the flooring is normal and vibrations may be felt in the laundry room. A leveling adjustment may help to reduce the vibrations further.

    If the washer is on a tile or hardwood floor and vibrations are felt throughout the home, flooring reinforcement may be necessary.

    In the mean time, we can recommend:

    1. Move the unit to sturdy floor.
    2. If unable to move to sturdy floor, reduce spin speeds.
  • If the washing machine is not leveled properly, vibrations will occur doing the wash and spin cycles. Improper leveling is the most common cause of the washing machine vibrating.

    Click here for help and instructions on how to level your washer.

    1. Lets veriffy if the drum wobbles excessively.

      1. Power the unit on.
      2. Locate and select the Spin Speed button. Select highest spin speed.
      3. Press Start/Pause button to resume the spin cycle .

      Does the drum wobble excessively?

      Yes No
    2. If the unit wobbles excessively, the unit will require Repair Service.

    3. Lets check the drum with added weight.

      1. Press Start/Pause button to pause the spin cycle.
      2. Add 4-6 damp towels to the drum.
      3. Press Start/Pause button to resume the spin cycle.

      Once the drum reaches it maximum spin speed and begins vibrating, press down on each corner of the washer.

      Does pressing on one of the corners of the unit stops the vibration?

      Yes No
    4. This means the foot under that corner needs to be adjusted, adjustments can be made during spin.

      we recommend:

      1. Level the unit by extending / retracting its foot.

        Click here for help and instructions on how to level your washer.

      2. Rubber cups for washer feet may reduce vibrations if on tile or hardwood floors.

      3. KE Shake Away™ vibration isolation pads.

    5. This means the unit is properly leveled, we recommend checking the flooring.

If troubleshooting has been performed and your unit is still leaking you may require Repair Service

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