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Smart Diagnosis - Front Load Washer

Repair Washer Dryer Combos, Washers Last Updated 09/21/2015

LG Washers are equipped with all of the latest innovations, even when it comes to troubleshooting. Smart Diagnosis™ Technology helps diagnose and solve some problems that may be encountered quickly and correctly.

NOTE: The Smart Diagnosis™ feature is a different feature and app from the smartThinQ™ feature that is available on some models. For more information on smartThinQ™, visit the LG smartThinQ™ website for more information.

There are two ways to diagnose problems using Smart Diagnosis™:


With the addition of the free Smart Diagnosis™ App, problems can be diagnosed without ever needing to call an LG representative. This application can record and analyze the special tones emitted by Smart Diagnosis™ washers and can instantly provide troubleshooting steps to get the problem fixed.

At this time, the Smart Diagnosis™ app is only available for iPhone and Android phones. If you do not have an iPhone or Android phone, simply contact LG Customer Service at 1-800-243-0000. A representative will assist you in running the Smart Diagnosis™ test over the phone.


Smart Diagnosis

To run the Smart Diagnosis™ feature:

  1. Open the Smart Diagnosis™ App on your phone.

  2. Press the POWER to turn on the washer.

  3. Place the mouthpiece of your phone very close to the POWER button.

  4. Press and hold the WASH/RINSE key for three seconds, while holding the phone mouthpiece within 1/2" - 1" of the icon or POWER button and eliminate any background noise.

  5. Keep the phone in place until the tone transmission has finished. This takes about 10 seconds, and the display will count down the time.

  6. Follow the troubleshooting guide displayed by the Smart Diagnosis™ App. In some instances, the app may display a code instead of troubleshooting information. In this case, simply contact us for more detailed information and guided help.

If you encounter a problem with the washer and you are unable to resolve the issue using our online Help Library, simply contact us. LG Support Representatives will ask you to press a few buttons, and your washer will emit a tone to communicate operational information that allows us to give you a precise diagnosis over the phone.


Phone
  1. Contact LG Customer Service at 1-800-243-0000.

  2. When prompted, press the POWER button to turn on the washer.

  3. When prompted, place the mouthpiece of the phone very close to the POWER button.

  4. Press and hold the WASH/RINSE key for three seconds, while holding the phone mouthpiece within 1/2" - 1" of the icon or POWER button and eliminate any background noise.

  5. Keep the phone in place until the tone transmission has finished. This takes about 10 seconds, and the display will count down the time.

  6. Once the countdown is over and the tones have stopped, resume your conversation with the LG Support Representative, who will then be able to assist you using the information transmitted for analysis at the call center.

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