At a Glance
In the event that your LG TV produces sound but fails to show a picture, potential causes could include a loose or faulty cable, incorrect input settings, or, in rare instances, a TV malfunction.
If your home theater or receiver serves as a central hub for all external devices connected to the TV, make sure that the TV is set to the same input as the home theater.
Additionally, ensure that the home theater is set to output from the external device connected to it. If you are unfamiliar with how to operate the function/input settings of your home theater or receiver, you may need to directly connect the external device to the TV.
Try This
1Power on the TV
2Using the LG remote, press the volume + / - buttons or the Home button.
- *** If no response from the LG TV remote, press the joystick button in the bottom center of the TV to see if the menu appears. ***
- If the joystick button work and the TV remote does not, please see our LG TV - How to Troubleshoot Your LG Magic Remote article for further assistance.
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Does the volume icon or menu appear on the screen?
Yes No -
Volume icon does appear on the screen
Great! This lets us know that the TV screen is functioning correctly.
3Disconnect the HDMI cable of the connected device from the LG TV for 3 seconds then reconnect it.
4Once reconnected, ensure the connected device is powered on.
5Press and hold the
button on the LG TV remote until the input menu appears.
6Select the corresponding HDMI input from the list.
Are you able to view the desired connected device?
Yes No -
Volume icon does not appear on the screen
Service will be required for a proper diagnosis. Please reach out to our 24/7 Chat Support for assistance scheduling a repair.
-
You are able to view the desired connected device
Awesome! This may have been caused by the incorrect input on startup or a communication issue between the TV and connected device. If the problem returns, reach out to our 24/7 Chat Support for further assistance.
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You are not able to view the desired connected device
7Switch the connected device to another HDMI input on the TV.
8Press and hold the
9Select the corresponding HDMI input for the connected device from the list.
Can you see the connected device on the new input?
Yes No -
You can see the connected device on the new input
Success! Glad we could get it working again.
NoteThere may be a problem with the HDMI input and service may be need to diagnose the issue, whenever you're ready to setup service contact us.
When you are ready, reach out to our 24/7 Chat Support for assistance scheduling a repair.
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You can not see the connected device on the new input
Service will be required for a proper diagnosis. Please reach out to our 24/7 Chat Support for assistance scheduling a repair.
