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Troubleshooting Your Wireless Network - webOS

Troubleshooting Commercial TVs, Healthcare TVs, Hospitality TVs, TVs Last Updated 07/13/2016
Troubleshooting Your Wireless Network - webOS

To use many of the Smart functions and Apps on your webOS TV, you'll need to connect to a network with Internet access. The items below will provide the necessary information to get you connected.


Press the Smart  button on your remote. Then press the Settings  button near the top right of the screen.
Locate the Network  menu, and click to open it.
If you would like your TV to have a certain name on the network, change the contents of the TV Name box.
Click on Wi-Fi Connection.
Choose your Wi-Fi network from the list.

Note: If your network does not appear in the list, you may need to reduce the distance between the router and the TV.

Type in your Wi-Fi password (Wi-Fi passwords are case-sensative).
You may find it helpful to see the password as you type it. Click Show Password to enable this option.
Click Connect and you're done!
If something goes wrong, use the Troubleshooting section.
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If you're an advanced user, you may have your SSID Broadcast disabled. To connect to a hidden network:

Open Settings  > Network  > Add a Hidden Wireless Network.
Enter the Network Name, Security Type, and Password (these are case-sensative).

If you're an advanced user, you may prefer using WPS to connect. To connect using WPS:

Open Settings  > Network  > Connect via WPS, then select whether you'll use the WPS button on the router, or a WPS PIN.
Enter the PIN or press the WPS button on the router.

If you're an advanced user, you may have a Static LAN. To configure static IP:

Open Settings  > Network  > Advanced Settings.
Click the Edit button, then disable Automatic IP. Adjust the IP Address, Subnet Mask, Default Gateway, and DNS Server as needed.
  • Due to the large flat shielding surface of TVs, wireless signals are more difficult to establish and maintain than they are on other devices.

    If you're interested in a more detailed explanation of why, try searching for "Physics radio frequency signal interference."

    For this reason, we strongly recommend placing your Wireless router at the TV's location.

    Once placed near the TV, connect the router to the TV with an Ethernet wire.*

    *Not required, but may greatly improve performance.

    • Ensure the wireless router is powered on.
    • Ensure the TV is within range of the wireless router with minimal obstacles between.
      Note: The wireless receiver built in to the TV may not be as strong as other devices.
    • Restart the TV and wireless router (unplug them then plug them back in).
    • For Advanced Users: Make sure the router has SSID Broadcast enabled.
    • If the issue persists, Contact Us.
    • Contact your Internet Service Provider or router manufacturer for help obtaining the correct Wi-Fi password.
    • Restart the TV and wireless router (unplug them then plug them back in).
    • Wi-Fi passwords are case-sensative, so ensure you mind capital versus lowercase.
    • If the issue persists, Contact Us.
    • Ensure the wireless router is powered on.
    • Ensure the TV is within range of the wireless router with minimal obstacles between.
      Note: The wireless receiver built in to the TV may not be as strong as other devices.
    • Restart the TV and wireless router (unplug them then plug them back in).
    • For Advanced Users: Make sure the router has MAC Filtering disabled.
    • For Advanced Users: Make sure the router has DHCP enabled, or that you have the appropriate static IP settings programmed into the TV.
    • If the issue persists, Contact Us.
    • Check other devices for Internet access. If none of your devices have Internet access, contact your ISP (Internet Service Provider).
    • Restart the TV and wireless router (unplug them then plug them back in).
    • For Advanced Users: Check the router's firewall settings.
    • For Advanced Users: Check the static IP settings.
    • If the issue persists, Contact Us.

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