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Remote Control Troubleshooting & Operation - HDTV / Netcast / webOS

Operation TVs Last Updated 08/18/2017
Remote Control Troubleshooting & Operation - TV

This guide will cover how to troubleshoot and operate both magic and standard remote controls. Depending upon the model of your LG TV, the home screen may look different depending on the operating system platform.

  • MAGIC remote controls have a trackball trackball in its center and displays like a computer mouse's pointer on the TV screen.

  • STANDARD remote controls are flat, and they do NOT display a movable pointer on the screen.

Quick Troubleshooting Steps:

  1. Replace the batteries.

    FOR MAGIC AND STANDARD REMOTES.

    1. If ALL the buttons on the remote control are not working, try replacing the batteries.

    2. Replace the batteries matching + and - ends to the label inside the compartment.

    3. Do not mix old or used batteries with new ones.

  2. Blocking the IR sensor.

    STANDARD REMOTES ONLY.

    1. Some functions (such as power OFF/ON, channel UP/Down) work via infrared light ray (IR). Be sure objects are not blocking the line of sight to the TV.

    NOTE: Ensure that you are using the correct remote control and no operational settings are affecting it.

  3. Unregister and Re-register again.

    MAGIC REMOTES ONLY.

    1. If only some functions are working, try to un-register and re-register the magic remote again. Follow the instructions about How to Re-register.

    2. If all the steps above fail, then the remote control will need to be replaced. Check our Replace Remote options below.

  4. How to replace the remote control.

    If your TV is still under warranty period (bought within the last 18 months), contact LG Support for a free replacement immediately.

    If the unit is out of warranty, visit our Shop LG TV Accessories to order a replacement remote control.

2017 Magic Motion Remote

2013 magic Remote

How to un-register (Un-pair)

  1. Press and hold the BACK and HOME button for 5 seconds to unregister the remote.

    A red LED indicator will blink when the remote is unregistered.

  2. Press the OK (scroll wheel) to re-register the remote.

  3. 2017 magic remotes only work with 2017 model televisions.


How to register (Pair)

  1. Turn the TV ON.

  2. Connect the RF dongle to one of the open USB ports on the back of the TV.

  3. Allow approximately 20 seconds and press the OK (scroll wheel) to register the remote.

    NOTE: The RF dongle is included when the remote is purchased as an optional accessory.

2016 Magic Motion Remote

2013 magic Remote

How to un-register (Un-pair)

  1. Press and hold the BACK and HOME button for 5 seconds to unregister the remote.

    A red LED indicator will blink when the remote is unregistered.

  2. Press the OK (scroll wheel) to re-register the remote.

Quick Un-pair: Press and hold the CAPTION button for 5 seconds.


How to register (Pair)

  1. Turn the TV ON.

  2. Connect the RF dongle to one of the open USB ports on the back of the TV.

  3. Allow approximately 20 seconds and press the OK (scroll wheel) to register the remote.

    NOTE: The RF dongle is included when the remote is purchased as an optional accessory.

2015 Magic Motion Remote

2013 magic Remote

How to un-register (Un-pair)

  1. Press and hold the BACK and HOME button for 5 seconds to unregister the remote.

  2. A red LED indicator will blink when the remote is unregistered.

  3. Press the OK (scroll wheel) to re-register the remote.

Quick Un-pair: To quickly un-pair and re-pair the magic remote press and hold the EXIT button for 5 seconds.


How to register (Pair)

  1. Turn the TV ON.

  2. Connect the RF dongle to one of the open USB ports on the back of the TV.

  3. Allow approximately 20 seconds and press the OK (scroll wheel) to register the remote.

    NOTE: The RF dongle is included when the remote is purchased as an optional accessory.

2014 Magic Motion Remote

2014 magic Remote

How to un-register (Un-pair)

  1. Press and hold the BACK and HOME button for 5 seconds to unregister the remote.

    A red LED indicator will blink when the remote is unregistered.

  2. Press the OK (scroll wheel) to re-register the remote.


How to register (Pair)

Compatible LCD Models: LB5800 & LB6100 require AN-WF500 Wi-Fi Dongle/Bluetooth receiver in order to operate Magic Remote; LB6300, LB6500, LB7100, LB7200, UB8000, UB8200, UB8300, UB8500, UB9200, UB9500, UB9800, EC9300, EC9700, EC9800.

Compatible Plasma Models: PB6600 (Requires AN-WF500 Wi-Fi Dongle/Bluetooth Receiver in order to operate Magic Remote), PB6900, PB6650.

  1. Turn the TV ON.

  2. If required, connect the AN-WF500 dongle to one of the open USB ports on the back of the TV.

  3. Allow approximately 20 seconds and press the OK (scroll wheel) to register the remote.

    NOTE: If the model requires the use of the AN-WF500 it much be purchased separately. The dongle is not included with the accessory magic motion remote.

2013 Magic Motion Remote (PREMIUM)

2013 Premium

How to un-register (Un-pair)

  1. Press and hold the BACK and HOME button for 5 seconds to unregister the remote.

  2. NOTE: A red LED indicator will blink when the remote is unregistered.

  3. Press the OK (scroll wheel) to re-register the remote.


How to register (Pair)

  1. Turn the TV ON.

  2. Connect the RF dongle to one of the open USB ports on the back of the TV.

  3. Allow approximately 20 seconds to pass and press the OK (scroll wheel) to register the remote.

  4. NOTE: The RF dongle is included when the remote is purchased as an optional accessory.

2013 Magic Motion Remote

2013 Premium

How to un-register (Un-pair)

  1. Press and hold the BACK and HOME button for 5 seconds to unregister the remote.

  2. NOTE: A red LED indicator will blink when the remote is unregistered.

  3. Press the OK (scroll wheel) to re-register the remote.


How to register (Pair)

  1. Turn the TV ON.

  2. Connect the RF dongle to one of the open USB ports on the back of the TV.

  3. Allow approximately 20 seconds to pass and press the OK (scroll wheel) to register the remote.

  4. NOTE: The RF dongle is included when the remote is purchased as an optional accessory.

2012 Magic Motion Remote

2013 Premium

How to un-register (Un-pair)

  1. Press the HOME and BACK button on the magic motion remote simultaneously for 2-5 seconds until the red light blinks 3 times, then release.


How to register (Pair)

  1. Press the OK button 1 time on the magic motion remote.

  2. The TV will display "New Magic Motion Remote is registering."

  3. A registration was successful message will appear when the process is complete.

2011-2010 Magic Motion Remote

2011-2010 Premium

How to un-register (Un-pair)

  1. Press the ENTER and MUTE button on the magic motion remote simultaneously for 2-5 seconds until the red light blinks 3 times, then release.


How to register (Pair)

  1. Connect the supplied dongle to either of the USB ports on the side of the television. (The remote should have been sold with an RF Dongle which makes it compatible with some LG Televisions. Check the specifications of the TV to determine whether it is compatible with a Magic Motion Remote.)

    • NOTE: This step is only required if the remote was purchased as a separate accessory.

  2. Press the ENTER button 1 time on the magic motion remote.

  3. The TV will display "New Magic Motion Remote is registering."

  4. A registration was successful message will appear when the process is complete.

  • Remote codes vary by the remote's manufacturer, so we cannot maintain a list of all codes. However, below are the most commonly used codes:

    Comcast, DirecTV, Time Warner

    • 10178
    • 11178
    • 11265

    DISH

    • 718
    • 505
    • 809

    RCA

    • 1002
    • 1004
    • 1005

    One-For-All

    • 0030
    • 0056
    • 0178

    GE

    • 0004
    • 0050
    • 0009
  • Universal control is only available on magic remotes. To setup universal control, follow the instructions below:

    1. Press HOME (Smart)

    2. Access the UNIVERSAL CONTROL icon in the MY APPS bar.

      This can also be accessed via the input list by clicking "Set the Universal Control" along the bottom of the screen.

    3. When the setup wizard loads, click START to begin.

    4. Select the type of device you intend to control.

      • Set Top Box

      • Blu-ray/DVD Player

      • Home Theater

      • Sound Bar

    5. Choose the input channel that the device is connected to.

    6. In the case of a Set Top Box, select your service provider.

    7. You'll be presented with preset remote types. Test the functionality (Example: CH ↑ , Menu, Num 1). If the test buttons aren't working, then use the arrow selectors to choose an alternate remote type.

    8. When you find a remote type that works click OK.

    9. Select COMPLETE and press OK to end the wizard.

    NOTE: The steps above will vary depending on the type of device.

  • Follow the simple steps below:

    1. Press HOME and access UNIVERSAL CONTROL from the MY APPS bar.

    2. When the wizard loads you will be able to see a list of devices that have universal control settings applied to them.

      • Change Setting (Modify)

      • Cancel Setting (Remove)

  • The "Bluetooth service needs to be initialized" message can appear when multiple Bluetooth devices are trying to pair with the TV at the same time. This typically can happen when the TV is being set up for its first use.

    1. Disable or turn OFF the Bluetooth functionality of nearby devices temporarily. (Smart Phones,PC/Laptops,Headsets)

    2. Reset the TV to INITIAL SETTINGS

      • NOTE: If the magic remote is not functioning at this time you'll need to use the joystick on the TV.

      • NOTE: Setting the TV back to initial settings will undo all user settings.

    3. When the inItial setup first appears, power the TV OFF and back ON.

    4. When the TV restarts, the magic remote will be ready to pair. Press the OK (Scroll Wheel) key on the remote to pair it.

    5. Finish the initial setup process.

    6. Check for available firmware updates.

    After you have successfully paired the magic remote to the TV, you can re-enable Bluetooth on your other devices.

  • HOW TO REGISTER (PAIR) - 2010/2011

    1. Connect the supplied dongle to either of the USB ports on the side of the television. (The remote should have been sold with an RF Dongle which makes it compatible with some LG Televisions. Check the specifications of the TV to determine whether it is compatible with a Magic Motion Remote.)

      • NOTE: This step is only required if the remote was purchased as a separate accessory.

    2. Press the ENTER button 1 time on the magic motion remote.

    3. The TV will display "New Magic Motion Remote is registering."

    4. A registration was successful message will appear when the process is complete.


    HOW TO UN-REGISTER (UN-PAIR) - 2010/2011

    Press the ENTER and MUTE button on the magic motion remote simultaneously for 2-5 seconds until the red light blinks 3 times, then release.


    HOW TO REGISTER (PAIR) - 2012

    1. Press the OK button 1 time on the magic motion remote.

    2. The TV will display "New Magic Motion Remote is registering."

    3. A registration was successful message will appear when the process is complete.


    HOW TO UN-REGISTER (UN-PAIR) - 2012

    Press the HOME and BACK button on the magic motion remote simultaneously for 2-5 seconds until the red light blinks 3 times, then release.

  • Ensure that you are using an LG remote control to operate the telEvision.

    You may be pressing a button that is not allowed on a certain input or mode. (example, pressing the channel button while on HDMI input/mode)

    A button is stuck on the remote which causes this error to display. Remove batteries to check remote.

  • The specific steps to program and use a third-party remote will come either from the owner's manual of the remote, or the manufacturer of the remote. Contact the manufacturer of the satellite or cable box for instructions on how to use the remote control.

GET TO KNOW YOUR REMOTE

Click the highlighted buttons on the remote to get familiar with each function.

Power

Smart Home: Press to access the LG Smart Home dashboard. Or, hold it down to access your most recently used apps, as well as any notifications.

Back button: Takes you to the previous screen.

Wheel/OK: Scroll or press to select any item.

Navigation Arrows: Fast-track through menus and options.

Exit to Live: Switches amongst Antenna and other inputs.

Voice Search: Press to activate Voice Search.*

Volume

Channel

1/2/3/Q. Menu: Accesses the Universal Control. Accesses the Quick Menu.

3D Button: Activates 2D-to-3D conversion mode and other 3D options.**

Mute: Mutes all sound.

*Voice Search is only available on LG TVs with Dual Processors. For all other TVs, you will perform searches manually with your remote.
**3D options are only available on LG 3D TVs.

webOS

Depending on the model of webOS TV that you own,
there are a few possible remotes.

What does your remote look like?


GET TO KNOW YOUR REMOTE

Click the highlighted buttons on the remote to get familiar with each function.

Power

STB PWR: Power your Set-top box on or off.

Number Buttons: Enters numbers. Use - (Dash) to enter the dash for HD channels, i.e. 2-2.

List: Access the saved channels list.

On-Screen Remote: Open the On-Screen remote, used to control external devices (requires setup via the Device Connector app).

Volume: Adjusts the volume level.

SAP/*: Enable/disable SAP while using an anttena signal on channels that support SAP (alternate languages).

Channel: Scrolls through the saved channels.

Smart Home: Press to access the LG Smart Home dashboard. Or, hold it down to access your most recently used apps, as well as any notifications.

STB Menu: Access menus and settings on your Set-top box.

Navigation Arrows: Fast-track through menus and options.

OK: Press to select any item.

Back/Exit button: Takes you to the previous screen.

Guide: Open the channel guide feature.

3D Button: Activates 2D-to-3D conversion mode and other 3D options.**

Input: Changes the input source. Hold down for a list of input sources.

Settings: Press and release for the Quick Menu, or Hold for 3 seconds to access the full Settings Menu.

Device Controls: Control functions of some DVD players or Set-top boxes.

Caption: Change the Closed Caption function if using an antenna signal on a channel that supports Closed Captions.

Live Zoom: Zoom in on certain areas of the Live TV image.*

Color Buttons: Access special functions in some menus.

GET TO KNOW YOUR REMOTE

Click the highlighted buttons on the remote to get familiar with each function.

Power

Input: Changes the input source. Hold down for a list of input sources.

Number Buttons: Enters numbers. Use - (Dash) to enter the dash for HD channels, i.e. 2-2.

List: Access the saved channels list.

Info: Want to know what you're watching? This displays the channel information at the bottom of the screen.

Volume: Adjusts the volume level.

Mute/SAP: Press to Mute, or Hold to enable/disable SAP while using an anttena signal on channels that support SAP (alternate languages).

Smart Home: Press to access the LG Smart Home dashboard. Or, hold it down to access your most recently used apps, as well as any notifications.

Channel: Scrolls through the saved channels.

Back/Exit button: Takes you to the previous screen.

Exit: Clears all on-screen displays and returns to the current program.

Navigation Arrows: Fast-track through menus and options.

OK: Press to select any item.

Settings: Press and release for the Quick Menu, or Hold for 3 seconds to access the full Settings Menu.

Guide: Open the channel guide feature.

On-Screen Remote: Open the On-Screen remote, used to control external devices (requires setup via the Device Connector app).

3D Button: Activates 2D-to-3D conversion mode and other 3D options.**

Caption: Change the Closed Caption function if using an antenna signal on a channel that supports Closed Captions.

Color Buttons: Access special functions in some menus.

GET TO KNOW YOUR REMOTE

Click the highlighted buttons on the remote to get familiar with each function.

Power

Back/Exit button: Takes you to the previous screen.

Smart Home: Press to access the LG Smart Home dashboard. Or, hold it down to access your most recently used apps, as well as any notifications.

Navigation Arrows: Fast-track through menus and options.

OK: Press to select any item.

TV: Exit any apps or menus that are open, and go directly to Live TV.

Color Buttons: Access special functions in some menus.

Volume: Adjusts the volume level.

On-Screen Remote: Open the On-Screen remote, used to control external devices (requires setup via the Device Connector app).

3D Button: Activates 2D-to-3D conversion mode and other 3D options.**

Mute/SAP: Press to Mute, or Hold to enable/disable SAP while using an anttena signal on channels that support SAP (alternate languages).

Channel: Scrolls through the saved channels.

GET TO KNOW YOUR REMOTE

Click the highlighted buttons on the remote to get familiar with each function.

Power

Input: Changes the input source. Hold down for a list of input sources.

Caption: Change the Closed Caption function if using an antenna signal on a channel that supports Closed Captions.

Accessibility: Access special functions to assist with using the TV.

TV: Exit any apps or menus that are open, and go directly to Live TV.

Number Buttons: Enters numbers. Use - (Dash) to enter the dash for HD channels, i.e. 2-2.

List: Access the saved channels list.

Volume: Adjusts the volume level.

FAV: Access your Favorites list.

Info: Want to know what you're watching? This displays the channel information at the bottom of the screen.

Mute: Mutes all sounds. Hold to enable the VD function. This key can also enable SAP (Secondary Audio Program).

Channel: Scrolls through the saved channels.

Apps: Certain models provide direct access to Premium Apps with a single button press.*

Smart Home: Press to access the LG Smart Home dashboard. Or, hold it down to access your most recently used apps, as well as any notifications.

Settings: Press and release for the Quick Menu, or Hold for 3 seconds to access the full Settings Menu.

Live Zoom: Zoom in on certain areas of the Live TV image.*

Navigation Arrows: Fast-track through menus and options.

OK: Press to select any item.

Back button: Takes you to the previous screen.

Exit: Clears all on-screen displays and returns to the current program.

SAP/*: Enable/disable SAP while using an anttena signal on channels that support SAP (alternate languages).

Sleep: Set a sleep timer for the TV to power off after a set amount of time.

Device Controls: Control functions of some DVD players or Set-top boxes.

Color Buttons: Access special functions in some menus.

*Feature available on select models.

GET TO KNOW YOUR REMOTE

Click the highlighted buttons on the remote to get familiar with each function.

Power

STB PWR: Power button that controls your Set-top Box (may require Device Connector setup).

Volume: Adjusts the volume level.

Mute: Mutes all sounds. Hold to enable the VD function. This key can also enable SAP (Secondary Audio Program).

Channel: Scrolls through the saved channels.

Back/Exit button: Takes you to the previous screen.

Smart Home: Press to access the LG Smart Home dashboard. Or, hold it down to access your most recently used apps, as well as any notifications.

Input: Changes the input source. Hold down for a list of input sources.

Navigation Arrows: Fast-track through menus and options.

OK: Use to select on-screen menu items.

Netcast

Depending on the model of Netcast TV you own,
there are a few possible remotes.

What does your remote look like?


GET TO KNOW YOUR REMOTE

Power

AV Mode: Switch to Cinema/THX mode, Game mode, or Sport mode for ideal picture and sound settings.

List: Access the saved channels list.

Flashbk: Feeling indecisive? Use this to alternate between the last two channels selected.

Fav: Access your favorite channel list.

OK: Press to select any item.

Navigation Arrows: Fast-track through menus and options.

Back button: Takes you to the previous screen.

Volume

Channel

Mute

Info: Want to know what you're watching? This displays the channel information at the bottom of the screen.

Q Menu: In a hurry? This opens a list of Quick Menu options for your frequently used functions.

Smart Home: Press to access the LG Smart Home dashboard. Or, hold it down to access your most recently used apps, as well as any notifications.

GET TO KNOW YOUR REMOTE

Power

Smart Home: Press to access the LG Smart Home dashboard. Or, hold it down to access your most recently used apps, as well as any notifications.

Search button: Press to start a search (or hold down to activate Voice Search.*)

Wheel/OK: Scroll or press to select any item.

Navigation Arrows: Fast-track through menus and options.

Back button: Takes you to the previous screen.

Volume

Channel

Mute

1/2/3/Q. Menu: Accesses the Universal Control. Accesses the Quick Menu.

3D Button: Activates 2D-to-3D conversion mode and other 3D options.

*Voice Search is only available on LG TVs with Dual Processors and LG Google TVs. For all other TVs, you will perform searches manually with your remote.

GET TO KNOW YOUR REMOTE

Power

Smart Home: Press to access the LG Smart Home dashboard. Or, hold it down to access your most recently used apps, as well as any notifications.

Search button: Press to start a search (or hold down to activate Voice Search.*)

Wheel/OK: Scroll or press to select any item.

Navigation Arrows: Fast-track through menus and options.

Back button: Takes you to the previous screen.

Volume

Channel

Mute

1/2/3/Q. Menu: Accesses the Universal Control. Accesses the Quick Menu.

3D Button: Activates 2D-to-3D conversion mode and other 3D options.

*Voice Search is only available on LG TVs with Dual Processors and LG Google TVs. For all other TVs, you will perform searches manually with your remote.

GET TO KNOW YOUR REMOTE

Power

Smart Home: Press to access the LG Smart Home dashboard. Or, hold it down to access your most recently used apps, as well as any notifications.

Search button: Press to start a search (or hold down to activate Voice Search.*)

Wheel/OK: Scroll or press to select any item.

Navigation Arrows: Fast-track through menus and options.

Back button: Takes you to the previous screen.

Volume

Channel

Mute

1/2/3/Q. Menu: Accesses the Universal Control. Accesses the Quick Menu.

3D Button: Activates 2D-to-3D conversion mode and other 3D options.

*Voice Search is only available on LG TVs with Dual Processors and LG Google TVs. For all other TVs, you will perform searches manually with your remote.

GET TO KNOW YOUR REMOTE

Click the highlighted buttons on the remote to get familiar with each function.

Power

AV Mode: Switch to Cinema/THX mode, Game mode, or Sport mode for ideal picture and sound settings.

List: Access the saved channels list.

Flashbk: Feeling indecisive? Use this to alternate between the last two channels selected.

Fav: Access your favorite channel list.

Volume

Channel

Mute

Info: Want to know what you're watching? This displays the channel information at the bottom of the screen.

Q Menu: In a hurry? This opens a list of Quick Menu options for your frequently used functions.

Author-Sanmi

Sanmi is a Home Electronics expert and author of this help library article. Please leave him feedback below about the page.

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