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Dispenses Crushed Ice When Set to Cubed - Refrigerator

Troubleshooting Refrigerators Last Updated 08/06/2016

Introductory paragraph here.


  1. Do you see any error codes on the display?

    Yes No
  2. If you have any errors displaying on your refrigerator visit our Error Codes - Refrigerator article.

  3. Verify that the unit is leveled correctly, most issues on refrigerators originate from improper leveling; for further assistance, visit our LG Refrigerator leveling Instructions.

    Next Step
  4. When the ice is dispensing crushed ice even though the dispenser is set to cubed, this is usually caused by ice cubes being too large. Check the ice cubes to determine if they are full size or not. If the cubes are all attached in a row, this is an example of too much water going to the tray causing the water to overflow from one cube to another.

    Next step
  5. If the ice maker has a size selector, press the size selector button until the ice maker is set to small cubes. This will reduce the amount of water that is filled in the tray, which will reduce the size of the cubes. If there is no size selector on the ice maker, the water pressure can be adjusted on the home valve. Partially close the water supply valve to reduce the water pressure to the unit.

    Next step
  6. If the ice cubes are stuck together, this indicates that the ice dispenser is not used frequently. Break up the ice cubes by shaking the bin to loosen the cubes. Check the ice bin to make sure that it is positioned correctly. Remove the ice bin and reinsert it, then attempt to dispense ice again.

    Next step
  7. If all troubleshooting from each section above has been performed and you are still experiencing this issue, your refrigerator will require repair service.

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