Skip to Contents Skip to Accessibility Help
Close

Help Library

Find help information for your LG product

Use the information below to answer your questions, or enter a new search into the box at the top.

Not Enough Ice - Refrigerator

Troubleshooting Refrigerators Last Updated 03/16/2017

Not enough ice or slow ice production can be resolved by following the simple step-by-step tips below.

  1. Do you see any error code on the display?

    Yes No
  2. If you have any error CODE displaying on your refrigerator visit our Error Codes - Refrigerator article.

  3. 1.

    Proper leveling.

    Verify that the unit is leveled correctly, most issues on refrigerators originate from improper leveling; for further assistance, visit our LG Refrigerator Leveling Instructions.

    proper leveling
    Next Step
  4. 2.

    Set temperature.

    -4°F is the minimum recommended temperature setting of the freezer compartment for normal ice production. If the freezer temperature is set at a warmer temperature, then ice will be produced at a slower rate.

    Temperature
    Next Step
  5. 3.

    Check the doors.

    If the doors of the refrigerator are opened often, the cold air will escape which will prevent the unit from maintaining the set temperature. Lowering the temperature can help, as well as not opening the doors frequently.

    check doors
    Next Step
  6. 4.

    Express Freeze/Ice Plus.

    You may also try using the ‘Express Freeze’ or ‘Ice Plus’ feature. This option will operate the compressor continuously for three hours. With this option, the cold air in the freezer compartment is increased as is ice production. Before activating this option, set the freezer temperature to 0°F or colder.

    ice Plus
    Next Step
  7. 5.

    Lets look at the water line.

    If the water line behind the refrigerator is kinked or bent, the water pressure will be reduced. Straighten any kinks in the water line.

    kinked water hoses
    • When the refrigerator's water line is first installed, there will be air in the water lines that must be flushed out.

      To flush the water lines:

      1. Press and hold a glass to the dispenser for 3-5 minutes.

      2. A humming sound should be heard when the dispenser is pressed.

      3. If water begins to dispense, it may sputter at first, but this will go away.

      4. Dispose of the first 2 gallons of water that are dispensed.

    If the water lines are working fine, proceed to the next step.

    Next Step
  8. 6.

    Check water valve.

    Check that the water valve is turned ON and connected properly. The location of your water valve will vary, but most of the time it is located behind the refrigerator.

    If your home has a reverse osmosis system it may cause the water pressure to the refrigerator to be too low. Your refrigerator may need a separate water line that is not connected to the reverse osmosis system in order to achieve optimal water pressure.

    water valve

    If the water valve is turned on, proceed to the next step.

    Next Step
  9. If you performed all the troubleshooting steps above and the issue still persist, the unit will require a repair service. Please visit our Request a Repair page for a professional service.

Author - Sanmi Ajanaku

Sanmi is a Home Appliance expert and author of this help library article. Please leave him feedback below about the page.

Article Feedback

Q1. Overall, how satisfied were you with the usefulness of this information?
1 2 3 4 5
Q1-1. Why were you dissatisfied with the usefulness of this information?
Q2. How would you improve the information?

Characters left : 500 / 500