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Not Enough Ice - Refrigerator

Troubleshooting Refrigerators Last Updated 08/06/2016
  1. Do you see any error codes on the display?

    Yes No
  2. If you have any errors displaying on your refrigerator visit our Error Codes - Refrigerator article.

  3. Verify that the unit is leveled correctly, most issues on refrigerators originate from improper leveling; for further assistance, visit our LG Refrigerator leveling Instructions.

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  4. -4°F is the minimum recommended temperature setting of the freezer compartment for normal ice production. If the freezer temperature is set at a warmer temperature, then the ice will produce at a slower rate.

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  5. If the doors of the refrigerator are opened often, the cold air will escape which will prevent the unit from maintaining the set temperature. Lowering the temperature can help, as well as not opening the doors as frequently.

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  6. You may also try using the ‘Express Freeze’ or ‘Ice Plus’ feature. This option will operate the compressor continuously for three hours. With this option, the cold air in the freezer compartment is increased as is ice production. Before activating this option, set the freezer temperature to 0°F or colder.

    Next Step
  7. Lets look at the water line.

    If the water line behind the refrigerator is kinked or bent, the water pressure will be reduced. Straighten any kinks in the water line.

    Kinked Water Lines
    • When the refrigerator's water line is first installed, there will be air in the water lines that must be flushed out.

      To flush the water lines:

      1. Press and hold a glass to the dispenser for 3-5 minutes.
      2. A humming sound should be heard when the dispenser is pressed.
      3. If water begins to dispense it may sputter at first, but this will go away.
      4. Dispose of the first 2 gallons of water that are dispensed.

    If the water lines are working fine, proceed to the next step

    Next Step
  8. Water Valve

    Check that the water valve is turned ON and connected properly.

    Note: The location of your water valve will vary, but most of the time it is located behind the refrigerator.

    If the water valve is turned on, proceed to the next step

    Next Step
  9. If all troubleshooting from each section above has been performed and you are still experiencing this issue, your refrigerator will require repair service.

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