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Refrigerator Leaking from Dispenser

Troubleshooting Refrigerators Last Updated 08/06/2016

It is perfectly normal for a couple of drops of water to drip from the water dispenser after dispensing a glass of water, much like a faucet will drip a couple of times after turning it off. If you are noticing other leaking from the dispenser we would need to troubleshoot further.

  1. Do you see any error codes on the display?

    Yes No
  2. If you have any errors displaying on your refrigerator visit our Error Codes - Refrigerator article.

  3. Verify that the unit is leveled correctly, most issues on refrigerators originate from improper leveling; for further assistance, visit our LG Refrigerator leveling Instructions.

    Next Step
  4. Lets look at the freezer first to check for that may cause defrosting / leaking:

    1. Check the ice maker water inlet valve that fills the ice cube tray in case it may be leaking.
    2. Check the door gasket for any tears and rips.
    3. Make sure the gasket is properly connected to the liner.
    Next Step
  5. Pull out the ice bin and check to see if the small motor that turns the augur in the ice bin has ice or frost accumulation.

    Note: If the ice maker is stuck you can gently tap the ice maker with the heel of your palm in order to break clumped ice apart so that the bucket can be removed.

    Is there any frost accumulation in the augur?

    Yes No
  6. If there is any frost accumulation, use a warm, wet rag to unfreeze the augur. Dry the part off and attempt to dispense ice again.

    Note: to prevent this in the future, you may increase the freezers temperature.

    Next step
  7. Check the shoot to see if there is any ice stuck, the ice may recieve hot air every time the flap openes, melting, thus making it seem like there is a leak.

    Next Step
  8. Check the dispenser flap, If the flap in the door does not shut all the way, cold air escapes and can cause condensation build-up, which then drips down to the drip tray. An excess amount of condensation around the dispenser can cause the water to run down the door. Check the dispenser flap for frost or ice accumulation to ensure there is a proper seal.

    Next Step
  9. If your water dispenser has a consistent drip, this usually indicates that there is air in the water lines creating pressure and causing this to occur. To flush the air out of the lines, dispense 2-3 gallons of water. After dispensing the 2-3 gallons of water, check to see if the dripping has stopped. If not, check the water connections and lines for possible damage. Check the water lines for kinks or bends, which could create pressure in the line and cause the water to drip.

    Kinked Water Lines Next Step
  10. If water or ice continuously dispenses, the dispenser lever or switch may be stuck in the "pushed in" position.

    Press and hold the LOCK Dispenser Lock Icon button on the display to activate the lock.

    Once the lock is engaged does the dispenser stop?

    Yes No
  11. This indicates the dispenser lever or switch is stuck. To try to release the lever:

    1. Pull out the lever.
    2. Gently push in and release the dispenser lever or switch a few times quickly.
    3. Rub left to right, back and forth, across the dispenser switch a few time quickly.

    Clean around the dispenser lever to remove anything that may cause the dispenser to stick. Use warm water and a mild detergent. Do not use water to wipe over the control panel.

    Note: The dispenser lever/switch sticking is generally caused by build-up on the dispenser. Do not dispense ice into a glass full of liquid. Sugary drink may cause a sticky residue that can cause the dispenser to stick if splashed onto the dispenser. Always dispense ice BEFORE filling with liquid.

    If all troubleshooting has been performed and you are still experiencing this issue, your refrigerator will require repair service.

  12. An internal component of the dispenser may have failed and the unit may require repair service.

    • Turn off the water supply
    • Turn off the icemaker
    • Empty the ice bin
    • Keep the display locked

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