In conjunction with the LG Electronics (M) Sdn Bhd (LG) CSR Activity, LG had initiated the “LG Flood Relief Program” (collectively “LG Flood Support”), to which LG will carry out free inspection and cleaning for LG Products that were affected due to the recent flood in selected area at Johor, Pahang and Sarawak (Flood Affected Areas). The main purpose of this LG Flood Support was to come together to help our LG Customers in their time of need.
LG provides its free inspection and cleaning services which is strictly only applicable for any damages on LG products caused directly by the floods, which are owned by residents at the Flood Affected Areas (as listed below). This LG Flood Support is not applicable for any accidental physical damage due to mishandling, e.g. cracked screen and/or product damaged outside the Flood Affected Areas.
The LG Flood Support is subject to the following terms and conditions:-
Carry In Products: Vacuum cleaner, Television (TV) and monitor below 32-inch, and home audio system:
• Customer is required to send in LG products to the authorised LG Service Centres located in Johor, Pahang and Sarawak. For more details on the location of the authorised LG Service Centres, please visit https://www.lg.com/my/support/locate-repair-center.
In-Home Products: TV and Monitor above 32-inch, Washing Machine, Refrigerator, and Air Conditioner:
• Please call LG care-line 1-300-822-822 for appointment booking, and LG authorised technicians will visit on-site to carry out inspection on the affected products.
LG Scope of warranty after free repairs:
Out-warranty repairs : if any parts of the LG Product parts was replaced by LG authorized service centre during the repair, the new parts installed shall be entitled to thirty (30) days Parts Warranty starting from the date of collection, AND all faulty parts that are replaced will be retained by LG authorized service centre.
In-warranty repairs : customer will be responsible to bear chargeable repair cost for damages on LG products caused directly by the floods & will be entitled to the remaining warranty coverage after chargeable repair.
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